"Getting Started with Salesforce: A Beginner's Guide to CRM and coding with clicks"
Salesforce is a customer relationship management (CRM) platform that helps businesses manage their customer interactions and sales processes. This class is designed for beginners who are new to Salesforce and want to learn how to use the platform to manage their customer relationships and sales processes. The class will cover the basics of Salesforce, including how to navigate the platform, how to create and manage contacts, leads, and accounts, how to track and manage sales opportunities, and how to generate reports and dashboards to track performance. In addition to learning how to use Salesforce, students will also learn best practices for using the platform to improve their sales and customer relationships. The class will include hands-on exercises and real-world examples to help students understand how to apply what they are learning in their own businesses. The class will be taught by an experienced Salesforce administrator or developer, and will be suitable for anyone who wants to learn how to use Salesforce, whether they are in a sales, marketing, or customer service role.
Marketing, PR, Branding & Advertising for any knowledge level.
A class designed to help the layman navigate the intricate nuances of the Marketing, Branding & Sales spectrum for ease of applications or simply knowledge acquisition. Regardless of your knowledge level on these aspects, I will assist you navigate the field and help you achieve your objective for taking the course.
Branding: Develop your visual identity from A to Z
Brand design is what makes your brand unforgettable, therefore it is one of the most important investments you can make in your business or for yourself. When the most used sources of information for the company are websites, social networks, search engines, brochures and catalogs, the brand of the company must be above others for succeed. While good content is important, it's the visual aspect of your brand that gets the public's attention first. Thus, a good visual brand design offers you these competitive advantages. In a constantly paced world with many competing brands and other distractions, your brand identity will often make the difference between the success and failure of your projects. Learning how to design the brand you dreamed of or learning how to create brands for other companies gives you these skills in high demand. In this course, I will teach you how to design brands from concept to finish. The course will be a project-based course and will use the learning-by-doing approach where you will be guided in detail through the branding process from logo design to business cards, branded t-shirts , brochures, leaflets, letterheads, envelopes, website banners, etc. I will teach you how to design a strong visual brand that creates a sense of unity and cohesion, by maintaining a consistent and clear brand across all marketing channels, because only then can customers instantly recognize your Mark. Branding shows that you are proud of your business. Customers will recognize the investment you make in the success of your own business and know that you will deliver with the same passion when it comes to meeting their needs. Attention to detail in brand design, even something as simple as a business card, can reassure your customers that you value every aspect of your business. A professional branding immediately gives people the impression that you are an established, confident and trustworthy business. No matter the size of the business, putting order in the brand design will bring you more customers, make your product more easily recognizable and encourage people to come back for more. Then sign up for this course if you want to become a beginner to a professional brand designer.
SALES COACHING (from experienced coach with 6+ years experience!)
SALES COACHING OFFER Sometime around 10 years ago I had a station in my work life when I worked in densely KPI-oriented environments with Sales and Marketing quotas. At that time I used to train staff for call center and sales conversations over the phone. I did this for over 6 years and coached over 100 people 1:1. The original reason why I got that chance was that I used to be an overperformer myself. So I didn`t come from "flashy powerpoints", but actually walked the talk prior to passing on any opinions. I worked in B2B, in software environments, but had a very rich work life with times when I worked in all sorts of industries, really. So, from HR to Sales/Marketing, Tech, Finance, Products...I also worked with events and organization, with logistics, design, and high fashion, if you`d like to believe it ;-) What is the offer - and what is the methodology? My approach is simple: PEOPLE make business work, nothing else. Communication and how you focus make the difference. Just like how "well you feel in your skin". I believe in a consultative approach and listening to a (potential) customer. A talent that helps in customer service and in sales or presales. My goal is for a win-win, which I feel is happening when both parties are interacting helpfully with each other. So, my offer is to help young professionals, who often have problems picking up a phone - being confident. Or, if you come from a non-customer-facing role and want to "work your way into confidence" I can help you with that, too. Other than my background above I worked in multilingual environments and have/had a "side hustle" in working with people in psychological/motivational ways. So that goes on top. My price goes per hour. Please let me know what your challenge is and what you hope to accomplish. I`ll give you an honest feedback on my end. Then we can agree on the time slots.
Negotiation Skills Training - Structured teaching for beginners to professional negotiators. Build confidence quickly!
Negotiation training available at all levels from seeking a better salary to complex Business to Business transactions. With 30 years of experience at all levels of commercial negotiation from entry level to Sales Director - these classes will improve your skills. Key elements taught: - Preparing business case and Optimum, Desired, Essential negotiation positions - Detailed wishlist preparation - Teaching open questions and the use of silence - Practice in real life scenarios
Cours de Français / French courses with a French native.
Native French and holder of a bac + 5 in human resources and social audit, I have been living in Sweden since spring 2020. I adapt to your needs and your preferred techniques for language assimilation. I start my sessions with a small test read, write, speak and listen in order to determine your level. Then, I offer you a training program adapted to your needs that we validate together. Lessons of 1:30 are generally the most recommended if you want to progress quickly. Above all, I offer digital media for working. "French native, I have been living in Sweden since spring 2020. Generally, I try to adapt courses to your needs and your preferred techniques for better language assimilation. I always start sessions with a small test: read, write, speak, and listen, in order to determine your level. Lessons of 1:30 are generally the most recommended if you want to progress quickly. "
Running a business and doing business successfully
10 course elements to succeed in your commercial activity! Rethink your offer! – Innovate, rethink your products and services by keeping in mind what your customers need, not what you want to sell to them. – Retarget your products to address a more restricted niche but which will recognize its needs more through this new offer. Don't forget that a product made to please Mr Everybody will ultimately not be bought by anyone because it is too generic. – Set up call products – Rethink the design and ergonomics of your products. – Turn your customers into ambassadors by offering functions and services in your products that offer more than the customer thought they would get when purchasing: – Question your arguments, product sheets… by updating them according to the current evolution of the economy, new modes of communication, the new needs of your customers, according to feedback from your salespeople… Make sure your customers don't forget you! – Tell a story about your company and its products for better memorization and to make your relationship more personal. – Send a physical postcard to best customers for your greetings, with a special promotion and information about your new products – Offer hyper-limited offers in time, prospects are overwhelmed which means that if you do not immediately encourage them to action you have every chance of losing them. – Treat your new customers like stars: roll out the red carpet (call from a sales representative, loyalty chain by email, satisfaction survey, etc.), call them by name in your communications, keep a history of all exchanges made, memorize their preferences and their needs to prevent them from giving the same information over and over again (loyalty card, link to their account in your emails, etc.), give them VIP gifts (VIP access to events, previews, etc.) … After this training (which basically takes 3 months), you will be able to retain your customers and build a solid customer base. You will then see your turnover grow day after day.
Microfinance & Rural finance; the students will learn about microfinance best practices theory and practice
I specialize in offering custom tutorials online and helping college students studying for diploma and degree course in microfinance, rural finance and or development finance to clarify concepts and offer practical suggestions/examples to help them complete their courses successfully. Secondly , I offer structured short courses to junior and mid level managers of microfinance institutions, NGOs and Banks to help them become better managers and leaders in their respective roles. For this group I give tests at the end of each module
Digial Marketing / private lessons in marketing and sales techniques
Learn digital skills online Grow your career or business at your own pace with flexible and personalized training designed to build your confidence and help you succeed. Develop new skills Strengthen your visibility on the Internet Engage with your community remotely Work remotely using digital tools
You are one click away from creating your store with woocommerce, selling and managing your products and advertising them. (Dropshipping ok)
Woocommerce allows you to easily put your products online, I teach you how to manage the entire sales process on your site, I accompany you in your commercial strategy. I help you to create detailed product descriptions, to make up-selling and cross-selling in order to optimize the average price of your customer's basket. During this course, you will also learn how to set up a payment solution with Bancontact, manage your mailing costs according to your customer's place of residence and create promotions. Personalize your shop to reflect your business or your visual identity. At the end of this training, you will be able to manage your online store and advertise on Facebook to accelerate your sales. Do you want to start dropshipping? I explain you how to automatically link your shop with aliexpress and how to make curation of products on this platform, I also give you tips on how to find products that give you better profit margins and that are in the trends. It is recommended to follow the course I give about WordPress, Woocommerce being an extension of it. Be aware that this is a course, not a service :) I adapt as much as possible to your needs, but it is in your interest to follow the steps. By experience, I know that if I adapt too much to the student's requests, the pedagogy and your learning are slowed down.
Spanish, leadership, sales, public speaking
Spanish We will cover important topics for beginners, intermediate and advanced learners. Pronunciation examples, songs, conversations, stories and more. Every other day there will be homework so you can review what you have learned. We will also learn how to generate sales, the strategies to use to reach a target customer and how to close a sale with flying colors. In this course, we will do sales simulations, examples and case studies. In the Leadership and Public Speaking course, we will give you tips on how to be a good leader and how to speak in front of many people. Strategies to lose the fear of facing a crowd of people and how to be a good leader in a high position like a boss or with your colleagues. In this course, we will do simulations of public speaking in standardized time, we will talk about improvised topics in standardized time and real cases to solve to become a good leader. Classes will be taught only in Spanish or English, and will be dynamic, motivating and high growth.
Business English for Business Professionals to be Successful
I have found that being a teacher, you have to adapt your teaching style to your student's learning needs. I believe in accessing where students are in their learning and building upon their current level of learning ability. I firmly believe in Direct Method teaching because my goal is to help YOU develop PERFECT COMMAND OF ENGLISH. My classes will help with FLUENCY, Business English, Presentation skills, and much more. My lessons will also allow you to utilize macro skills: reading, writing, speaking and listening. As a TEFL-certified teacher, I am the creator of an environment where lots of manipulative activities and tools help develop a better understanding of the use of Business English. I believe as a teacher; it's essential to ask questions to help my students refine their thinking and recognize where they may be wrong. Also, in a classroom setting, whether in person or online, I prepare relevant activities that include review and revision, class vocabulary, use of the scaffolding approach with learners of all levels, analysis, and discussion of language and topics. As mentioned earlier, my goal is to get my students to speak English confidently in any business setting.
mentoring: business creation procedures / business opportunities in Morocco / business development / key factors of SME performance
This entrepreneurship course aims to develop the sense of initiative and the entrepreneurial spirit, in order to make him discover and exploit your full entrepreneurial potential. an interpersonal relationship of support, accompaniment, exchanges, learning and transmission of experience -Understand the entrepreneurial spirit and the skills required; -Develop innovative project ideas using creativity techniques; - Identify customer needs and key market players; - prospecting techniques; -mistakes to avoid during start-up; - Master the techniques of researching commercial information in the field; - Understand the specificities of the technical study; -Plan human resources needs; - Establish the financial feasibility of the project; - internal management procedures; - Differentiate between the different legal forms for starting a business; - Develop a business model; - Write a business plan
Conversational and Applicable English tailored to your wants and needs
One of the most important aspects of learning a language is being able to carry on a conversation about a variety of interests and topics as well as to be able to express yourself. I have helped business professionals learn, strengthen, and excel in their professional lives. I am dedicated to helping you learn English in a way that is most useful for you! I tailor each course to your wants and needs. We focus on topics that interest you as well as provide you with the skills and knowledge you need in the work place. My goal is to not only help you professionally but to give you an English learning experience that will be most useful to personally, in your relationships, in school, or daily life abroad.
Business course on how to improve on your Customer Service in any industry.
Customer service is the support and assistance businesses offer before, during, and after purchasing the products/services. Quality customer service adds an immense amount of value to a product and helps build long-lasting relationships with customers. Today’s customer service is much more than traditional phone support. Rapid tech advancements reshaped the way businesses interact with customers and created the proliferation of digital service channels. Receiving fast, efficient, personalized support and a seamless experience is what consumers generally expect from brands these days. Customer service should be a top priority for any business and practitioners because ; Customer service expectations are constantly increasing and changing. Consumers value high-quality service and are ready to pay more to receive it. Customer service can significantly influence consumers’ buying decisions. Good customer service helps increase customer satisfaction, improve customer relations and retention. Happy consumers tend to share their positive service experiences, creating positive word-of-mouth for brands. Outstanding customer service can turn customers into brand advocates, which brings in more traffic and referrals. Consumers will not tolerate bad service and leave brands that fail to meet their service expectations. Unsatisfied customers can damage a brand’s reputation by sharing their negative service experiences through social networks and review sites. Investing in service improvement is cheaper than dealing with a damaged reputation caused by poor service. High-quality customer service ultimately results in continued revenue growth. Please feel free to join my class for a practical and a top notch tutorial on customer service for continuous improvement in the service and product sector .