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Introducing my management and training services. I am a freelancer and I am currently offering online training. I have completed my further training to become a home manager, but no pedagogical studies. My qualifications: Certified geriatric nurse -Aroma Nurse - Nursing service 720 hours -facility manager -QM - Palliative Care Pfk -Gerontopsychiatric Pfk -Hygienist -Practice Guide/Mentor

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This training allows you to learn about the concepts of emotional intelligence & empathy with the aim of better recognizing and understanding your own emotions and those of others. Being aware of emotions allows better management of behavior in human relationships, both in the professional, private, entrepreneurial framework (...). For example, as a key to management, it makes it possible to: • Measure the impact of emotions in team management. • Analyze your own mode of operation to get the most out of it. • To be able to put in place strategies to regulate his own emotions and those of his collaborators. • Know how to approach delicate interviews taking into account the emotional factor. • To be able to understand, recognize and name his own emotions as well as those of his collaborators. • Discover the emotional process. • Manage the team (the impact of emotions on communication and decision making), the emotional quotient and leadership styles. • Motivate and mobilize its employees over the long term, and in particular in the context of interviews "to strong emotional potential "(reframing, motivation, problem solving, tense sessions, conflicts etc). Emotional intelligence is a process of personal development over time. This training allows you to initiate the process, with concrete tools that can be applied on a daily basis. This training combines group activities, individual reflections, videos and scenarios. From theory to practice with simulations. It is a question of putting in place rational and professional tools to achieve the objectives set together and overcome the blockages initially defined. Controlled, the techniques allow: • to rely on emotional intelligence and capitalize on the empathy communicated to better ensure that his message is better received his message or being. • improve credibility, self-confidence and ease (verbal-bodily) with public speaking and a more fluid sense of repartee. • defuse conflicts and enter your comfort / safety zone. In particular simple and logical techniques, which make it possible to resolve and manage violent situations in a harmonious, effective and lasting way, for example through NVC (Non Violent Communication). • better manage negotiation situations (contrary to the stereotypes conveyed, negotiation is not only financial, but it can be small everyday events). • Match the content and form of your message while improving the use of your emotional intelligence. What you will get out of it: • Better control of emotions and therefore of your way of communicating • Better understanding of the feelings of others and the ability to lead them successfully • Better relationships in personal and professional life thanks to superior emotional intelligence • Less stress thanks to a better understanding of one's emotions and those of others • Greater determination and results-oriented mindset • Ways to develop and apply emotional intelligence in the workplace Statistically, the progression following these private sessions is quickly noticeable, from 2 or 3 sessions *. (* study 2020) Trained in Grande Ecole post-preparatory classes & Ivy League university in the United States, specialized and has been working for more than 15 years, in Europe and North America, in the field of communication , in reputable international public and private establishments, intervening in forums and conferences, and oriented on two axes: training and coaching, with pedagogy and careful methodology as key words. ➤ PLACE, TIMETABLE, - Locations: Geneva-Lausanne-Friborg-Zurich-Neuchâtel-Lugano-Montreux-Bâle-Neuchâtel-Berne-Lucerne-Bruxelles-Luxembourg-Paris-Lyon. But currently and until further notice, only by videoconference in accordance with national recommendations on Covid, this format also unanimously suitable for those accompanied. -Apart from the classic advantages of videoconferencing (time savings related to travel, eco-responsibility, increased scheduling flexibility, etc.), the quality of the session & the interaction remain the same. In addition, the notes taken during the sessions are immediately transcribed on the session chat and are automatically transmitted to you so that you can browse them during and after the session if you wish. -Sessions in English / French -Program: adapted to each need

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Business English for hotel managers & hospitality leaders. Guest experience, team leadership & corporate operations in luxury hospitality. Business English for Hospitality Leaders & Hotel Management. For hotel managers, F&B directors and hospitality professionals managing international teams and luxury guest experiences. We focus on: • Guest experience and complaint handling in English • Leading international teams • Corporate operations and owner reporting • Executive hospitality communication Based in Almería - ideal for Costa de Almería hotels and international groups. 1:1 and team training. Remote worldwide.

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French Leadership is not a gift, it is a skill that can be developed! This training will help you build your self-confidence, improve your communication and adopt an inspiring leadership posture. You will discover practical tools to better manage your emotions, make effective decisions and motivate those around you. Whether you are an entrepreneur, manager or simply looking for personal development, this training will give you the keys to assert your leadership and transform your vision into action. Join us for a powerful and impactful journey! English Leadership is not a gift, it is a skill that can be developed! This training will help you build your self-confidence, improve your communication and adopt an inspiring leadership posture. You will discover practical tools to better manage your emotions, make effective decisions and motivate those around you. Whether you are an entrepreneur, manager or simply looking for personal development, this training will give you the keys to assert your leadership and transform your vision into action. Join us for a powerful and impactful journey!