Customer Services sales and appointment setting get ready to Rock

Àpd 24.49 € /h

Would you like to improve your customer service, sales, and appointment setting skills? take my class we will develop all your skills, . For the past 6 years, I've been working in the call center industry which has helped me to grow up personally and professionally moving from different roles such as sales representative inbound and outbound calls, tech support representative, and customer care for health insurance campaigns, all this experience helped me to grow up within different companies becoming supervisor, trainer and finally manager of different campaigns.

Informations supplémentaires

100% virtual

Lieu

En ligne depuis Colombie

Age

Enfants (7-12 ans)

Adolescents (13-17 ans)

Adultes (18-64 ans)

Seniors (65+ ans)

Niveau du Cours

Débutant

Intermédiaire

Avancé

Durée

60 minutes

Enseigné en

anglais

espagnol

Compétences

Formation au service à la clientèle

Ventes

Disponibilité semaine type

(GMT -05:00)

New York

Cours par webcam

Mon

Tue

Wed

Thu

Fri

Sat

Sun

00-04

04-08

08-12

12-16

16-20

20-24

Cindy

5.0

(8)

Sales Administrator with more than 4 years of experience and holder of a Master's degree in Supply Chain & Business Management in Barcelona, I offer private lessons in French, English and management for pupils and students of all levels.
I have already supported middle school students in their refresher courses in business subjects for two consecutive years.
✅ Flexible on schedules
✅ Home or online lessons
✅ Adaptation to the student's level and needs
Feel free to contact me for more information !

Sonia

5.0

(8)

Brand design is what makes your brand unforgettable, therefore it is one of the most important investments you can make in your business or for yourself.

When the most used sources of information for the company are websites, social networks, search engines, brochures and catalogs, the brand of the company must be above others for succeed.

While good content is important, it's the visual aspect of your brand that gets the public's attention first. Thus, a good visual brand design offers you these competitive advantages.

In a constantly paced world with many competing brands and other distractions, your brand identity will often make the difference between the success and failure of your projects.

Learning how to design the brand you dreamed of or learning how to create brands for other companies gives you these skills in high demand.

In this course, I will teach you how to design brands from concept to finish. The course will be a project-based course and will use the learning-by-doing approach where you will be guided in detail through the branding process from logo design to business cards, branded t-shirts , brochures, leaflets, letterheads, envelopes, website banners, etc.

I will teach you how to design a strong visual brand that creates a sense of unity and cohesion, by maintaining a consistent and clear brand across all marketing channels, because only then can customers instantly recognize your Mark.

Branding shows that you are proud of your business. Customers will recognize the investment you make in the success of your own business and know that you will deliver with the same passion when it comes to meeting their needs.

Attention to detail in brand design, even something as simple as a business card, can reassure your customers that you value every aspect of your business.

A professional branding immediately gives people the impression that you are an established, confident and trustworthy business.

No matter the size of the business, putting order in the brand design will bring you more customers, make your product more easily recognizable and encourage people to come back for more.

Then sign up for this course if you want to become a beginner to a professional brand designer.

William

5.0

(8)

10 course elements to succeed in your commercial activity!

Rethink your offer!
– Innovate, rethink your products and services by keeping in mind what your customers need, not what you want to sell to them.
– Retarget your products to address a more restricted niche but which will recognize its needs more through this new offer. Don't forget that a product made to please Mr Everybody will ultimately not be bought by anyone because it is too generic.
– Set up call products
– Rethink the design and ergonomics of your products.
– Turn your customers into ambassadors by offering functions and services in your products that offer more than the customer thought they would get when purchasing:
– Question your arguments, product sheets... by updating them according to the current evolution of the economy, new modes of communication, the new needs of your customers, according to feedback from your salespeople...

Make sure your customers don't forget you!
– Tell a story about your company and its products for better memorization and to make your relationship more personal.
– Send a physical postcard to best customers for your greetings, with a special promotion and information about your new products
– Offer hyper-limited offers in time, prospects are overwhelmed which means that if you do not immediately encourage them to action you have every chance of losing them.
– Treat your new customers like stars: roll out the red carpet (call from a sales representative, loyalty chain by email, satisfaction survey, etc.), call them by name in your communications, keep a history of all exchanges made, memorize their preferences and their needs to prevent them from giving the same information over and over again (loyalty card, link to their account in your emails, etc.), give them VIP gifts (VIP access to events, previews, etc.) ...

After this training (which basically takes 3 months), you will be able to retain your customers and build a solid customer base. You will then see your turnover grow day after day.

Younes

5.0

(8)

This comprehensive e-commerce course will teach you the basics needed to create and run a successful online store. Whether you are a beginner entrepreneur or a seasoned professional looking to improve your skills, this course will provide you with all the information you need to succeed in the world of e-commerce.

We cover all the key steps to creating an online store, including choosing your e-commerce platform, creating your product catalog, managing your inventory, managing orders and shipments, and setting up place of your online marketing strategies.

Frederique

5.0

(8)

Bonjour,

Je vous propose de poser les bases et développer votre propre management, quel que soit votre domaine d'activités. Comment gérer une équipe et développer vos compétences de manager ?
Je vous accompagne dans votre validation des acquis et votre montée en compétence de vos acquis en management.
Ce cours s'adapte à tous les métiers où vous êtes manager d'une équipe.

Lea

5.0

(8)

Domaine d'application de mes cours :
Commerce :
Stratégies de vente et techniques de négociation.
Gestion des points de vente et optimisation des performances commerciales.
Développement de nouvelles offres et gestion de la relation client.
Marketing :
Élaboration de stratégies marketing digitales et traditionnelles.
Analyse de marché et segmentation.
Communication et branding : comment positionner une marque et attirer les consommateurs.
Management et Gestion Organisationnelle :
Gestion des équipes et leadership : motiver et conduire une équipe vers le succès.
Gestion des conflits et négociation interne.
Optimisation des processus organisationnels pour une meilleure efficacité.
Gestion des Ressources Humaines :
Recrutement, formation et développement des compétences.
Stratégies de rétention des talents et gestion de la performance.
Culture d'entreprise et responsabilité sociale des entreprises (RSE).

Voici ce que vous pouvez attendre de mes cours :
Cas concrets d'entreprises : Nous travaillerons sur des études de cas inspirées de situations réelles pour vous permettre de comprendre et d'appliquer les concepts de manière pratique.
Contenu personnalisé : Chaque cours est adapté à vos besoins et à vos objectifs. Que vous soyez étudiant(e) en BTS, Bachelor ou professionnel(le) en reconversion, je construis un programme qui vous correspond.
Approche interactive : J'encourage les échanges et la participation active. Nous aborderons ensemble les problématiques actuelles du commerce et du marketing, tout en développant vos compétences en management.
Rejoignez-moi pour des cours qui allient théorie et pratique, dans une ambiance stimulante et constructive. Ensemble, nous transformerons votre potentiel en succès concret.

Steeve

5.0

(8)

I was a salesperson/advisor for over 10 years in various brands (face-to-face, by phone, at markets, at trade shows, etc.), and I know how much time (and therefore money) can be wasted before mastering all the methods that make a deal close or not. I myself wasted a lot of time before becoming a seasoned salesperson.

With me, there will be no unnecessary blah blah, only concrete things.
I'll share with you my methods for taking a sales conversation from point A to point B while maintaining control of your customer relationship. I'll give you the tips you need to be effective in your public speaking so that your conversations are always fruitful and positive.

Hicham

5.0

(8)

SUARDIAZ Group logo
Office Executive Director
Office Executive Director
SUARDIAZ Group · Full-timeSUARDIAZ Group · Full-time
Apr 2024 - Present · 10 mosApr 2024 to Present · 10 mos
Casablanca Metropolitan Area · On-siteCasablanca Metropolitan Area · On-site
Freight Forwarding / Shipping line agency
Multimodal Integrated Logistics Solutions / Air freight
Warehousing & Distribution Facilities
Chartering & Brokerage (Break Bulk & MT Tankers)
Chart-Parties & Demurrage consultancy
Port operations / Cargo & Ship agent / Container handling
Forwarding & Customs Clearance
Administrative and documentation management

Rodolphe

5.0

(8)

Définitions des étapes d'un entretien de vente, explications, mise en pratique par des jeux de rôles. Prévoir plusieurs cours si débutant, 2 heures par étapes pour une bonne prise en main.

Briser la glace
Présentation entreprise
Présentation de soi
La découverte
Les besoins
L'argumentation
La proposition
La négociation
La recommandation
La relance
Le R2

Anouar

5.0

(8)

Looking to boost your sales and management skills? Expert trainer offers certified training designed to help you excel in the world of sales and customer relations:

* Customer relationship development: Build loyalty and lasting relationships with your customers.
* Sales Consulting: Master sales techniques to become a true advisor.
* Animation and energizing of the commercial offer: Make your offer irresistible and boost your results.
* Sales Team Management: Lead your team towards achieving its objectives.

These training courses are eligible for RNCP certifications, allowing you to specialize and officially validate your skills in the following areas:
* D1401 - Sales assistance
* D1501 - Sales animation
* M1704 - Customer relationship management
* M1705 - Marketing
Whether you are an individual looking to advance or a company wanting to train its teams, our programs are available as private training or through a Training Organization (TO).

Ready to make a difference in the market?

Ousmane

5.0

(8)

📌 Ce que vous allez apprendre
✅ Identifier les attentes clients grâce à la Voix du Client (VoC)
✅ Convertir les besoins en exigences mesurables (CTQ)
✅ Analyser et améliorer l’expérience client avec des outils comme le Kano, le NPS, et le Customer Lifetime Value...
✅ Appliquer des méthodes structurées telles que le SIPOC, la cartographie d’expérience, ou encore les indicateurs de performance (KPI/CX)
✅ Lier performance opérationnelle et satisfaction client

🧰 Ce que vous recevrez
🎬 Accès 100% en ligne, à votre rythme
📜 Certificat de compétence
💬 Assistance en ligne (option coaching possible)

🚀 Pourquoi suivre cette formation avec Académo ?
💡 Parce que l’analyse client est la compétence stratégique que toutes les entreprises recherchent aujourd’hui.
💡 Parce que cette formation est conçue par un expert certifié Lean Six Sigma Black Belt, passionné d’expérience client et de transformation business.

👉 Inscrivez-vous dès maintenant et transformez vos données clients en levier de croissance.

Fatima

5.0

(8)

Formation pratique que j'ai personnellement appliquée depuis plus de 17 ans, ainsi que mes collaborateurs et client(e)s ; elle vous facilitera la compréhension du domaine. Des techniques clés vous seront partagées pour maîtriser les stratégies de promotion et de commercialisation de produits ou services aussi le service à la clientèle.

Doriane

5.0

(8)

Le cours de français des affaires s'adresse aux personnes souhaitant développer leur vocabulaire dans la langue et spécifiquement dans des situations professionnelles choisies (entretien d'embauche, négociation commerciale, droit international, etc).
Le cours de français peut également s'adapter aux personnes étrangères désireuses de débuter ou d'améliorer leurs compétences en langue française.

John

5.0

(8)

Hi! I’m John, a Swiss quantitative trader-developer with an MSc in Finance. I run 30+ systematic strategies (equities, FX, crypto) and love turning complex finance into clear, practical steps you can actually use.

What you’ll learn (mix & match)

Financial markets & macro basics: order types, ETFs vs. stocks, costs/slippage, yield curves, policy shocks, gold/Treasuries as hedges.

Investing & portfolio: asset allocation, volatility targeting, drawdown control, rebalancing.

Build your own strategy: momentum/mean reversion/factors, feature design, backtesting with costs, out-of-sample validation.

AI for finance (intro): simple NLP/sentiment overlays and evaluation pitfalls.

Execution hygiene: from backtest to real-life constraints; monitoring and post-trade review.

How my classes work

Short concept → hands-on build → recap & next steps.

You leave each session with templates, checklists, and notebooks you can reuse.

Who this is for:

Motivated beginners to advanced: high-school (16+), university, career switchers, and active investors.

Coding not required—helpful but optional. I adapt the pace and provide starter notebooks.

Typical 5-lesson path (example)

Markets & risk metrics (returns, drawdown, Sharpe)

Portfolio & position sizing (target vol, costs)

Macro dashboard & regime thinking

Strategy prototype (momentum or mean-reversion) + OOS test

Review, robustness checks, and next steps

Format

Online only, English or French. Schedules available in US time zones.

Materials included: slides, worksheets, starter code, and public datasets.

Education only — not investment advice.

Valerie

5.0

(8)

Découvrez à travers ce cours ce qui influe sur le comportement des consommateurs, quelles sont leurs motivations pour acheter un nouveau produit, leurs parcours d'achat et l'importance, aujourd'hui, de ce que l'on appelle "l'expérience client".