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✅EMOTIONAL INTELLIGENCE, EMPATHY, NON-VIOLENT COMMUNICATION (NVC), NEGOTIATION FOR RELATIONSHIPS & CONFLICT MANAGEMENTTranslate this text using Google Translate.
✅EMOTIONAL INTELLIGENCE, EMPATHY, NON-VIOLENT COMMUNICATION (NVC), NEGOTIATION FOR RELATIONSHIPS & CONFLICT MANAGEMENTTranslate this text using Google Translate.
➤ From NVC (Non Violent Communication) to pragmatic tools, empathy and emotional intelligence.
From personal to professional. From theory to practice with simulations. It's about putting in place rational tools to defuse conflicts and enter your comfort / security zone. In particular simple techniques which make it possible to improve its intimate, personal, professional relations to even solve and manage violent situations in a harmonious, effective and durable way.
➤ Indeed, the objective is to improve personal / professional communication & overcome any resulting conflicts. So how do you get a clear message across and make a difference?
➤ More precisely, the objectives are to:
0. Understand and identify the issues/risks then find a balance between empathy and conviction.
1. Use interpersonal communication techniques resulting from mediation to defuse tensions and gain distance.
2. Dissociate the relational and the nature of the disagreement - Overcome cognitive and psychological obstacles.
3. Acquire the techniques of self-defense and mastery without hurting and being hurt.
4. Face then defuse difficult behaviors (attempts at blackmail, threat, destabilization) or even dangerous with a mediation strategy.
5. Develop conflict management and negotiation skills, alternating attentive listening, active speaking and rationality in the face of the limited rationality of the angry individual.
➤ Whether your objective is personal or professional, defusing conflicts, negotiating and speaking relevant and successful must always be effective and efficient, with clear, simple and powerful messages, creating an adequacy between the message received and the message sent. Consistency between form and substance.
➤ So, how to listen and be listened to, convince and be impactful, challenge and mark the spirits, enhance its content, address its audience effectively and optimize the quality & clarity of the exchange / message? It is precisely a question of going through, applying and deploying practical and effective techniques of verbal and non-verbal communication.
➤ Thus, mastered, the practical method allows, through a set of simulations and scenarios based on your daily experience supporting pragmatic & concrete techniques, to improve self-confidence, self-confidence, but also to work on one's leadership & charisma.
➤ So, after having precisely defined your objective & gone through the blockages encountered, here are some examples of themes covered through concrete techniques & a methodology:
✓Tools and deployment of conflict management tools, including CNV.
✓Perfecting his rhetoric/repartee.
✓Fundamentals of Body Language to support and not interfere with the speech while being convinced & convincing, thus ensuring consistency between content & form.
✓Techniques to put your interlocutor at ease and appear friendly/interested.
✓To succeed in a negotiation/mediation.
✓To learn how to say 'no' in three steps AND get people to say 'yes'.
✓To turn sentences into positive AND constructive.
✓To put NLP (neuro-linguistic programming) at the service of non-violent communication.
✓To adopt an effective, simple language, just by engaging.
✓To use sentences, turns of phrase & expressions allowing to be precise, simple, effective & challenging.
➤ In short, each session combines techniques & practice exercises adapted to your everyday situations (filmed with your agreement in order to be reviewed, commented on, decoded together live), so that you can put them into practice immediately, this from the 1st session.
➤ This training allows you to learn about the concepts of emotional intelligence & empathy with the aim of better recognizing and understanding your own emotions and those of others. Being aware of emotions allows better management of behavior in human relationships, both in the professional, private and entrepreneurial context. For example, as a management key, it allows you to:
• Measure the impact of emotions in team management.
• Analyze your own mode of operation to make the most of it.
• Be able to put in place strategies to regulate one's own emotions and those of one's collaborators.
• Know how to approach delicate interviews by taking into account the emotional factor.
• Being able to understand, recognize and name their own emotions as well as those of their collaborators.
• Discover the emotional process
• Manage the team (the impact of emotions on communication and decision-making), the emotional quotient and
leadership styles.
• Motivate and mobilize its employees over the long term, and in particular in the context of interviews "to
strong emotional potential "(reframing, motivation, problem solving, tense sessions, conflicts etc.)
Emotional intelligence is a process of personal development over time. This training allows you to initiate the process, with concrete tools that can be applied on a daily basis. This training combines group activities, individual reflections, videos and scenarios.
From theory to practice with simulations. It is a question of putting in place rational and professional tools to achieve the objectives set together and overcome the blockages initially defined.
➤ Controlled, the techniques allow:
• to rely on emotional intelligence and capitalize on the empathy communicated to better ensure that his message is better received his message or being.
• improve credibility, self-confidence and ease (verbal-bodily) with public speaking and a more fluid sense of repartee
• defuse conflicts and enter their comfort/safety zone. In particular simple and logical techniques, which make it possible to resolve and manage violent situations in a harmonious, effective and lasting way, for example through CNV (Non-Violent Communication).
• to better manage negotiation situations (contrary to the clichés conveyed, negotiation is not only financial, but it can involve small daily events).
• Match the substance and form of your message while improving the use of your emotional intelligence.
➤ What you will get out of it:
• Better control of emotions and therefore of your way of communicating.
• Better understanding of the feelings of others and the ability to manage them successfully.
• Better relationships in personal and professional life thanks to superior emotional intelligence.
• Less stress thanks to a better understanding of one's emotions and those of others.
• Greater determination and results-oriented mindset.
• Ways to develop and apply emotional intelligence in the workplace.
Statistically, the progress following these private sessions is quickly perceptible, from 1 to 2 sessions. (2023 study).
➤ THE CONSULTANT TRAINER:
With training from Grande Ecole post-preparatory classes & Ivy League university in the United States, our consultant teacher trainer has specialized and has worked for more than 17 years in the field, in Europe and North America, in renowned international public and private establishments, regularly speaking in forums and conferences, and also offering personalized INDIVIDUAL support, with pedagogy and careful methodology as the watchwords.
➤ PLACE, TIMETABLE, PRICES
✓ Locations: Geneva-Lausanne-Fribourg-Zurich-Neuchâtel-Lugano-Montreux-Basel-Neuchâtel-Bern-Lucerne-Brussels-Luxembourg-Paris-Lyon. But currently, these sessions continue to be offered by videoconference in the current context and in accordance with general demand which is almost unanimous on this subject.
✓ Indeed, apart from the classic advantages of videoconferencing (time saving related to travel & their unforeseen events, eco-responsibility, increased schedule flexibility, etc.), the quality of the session & the interaction remain identical. In addition, the entire exchange, notes and recommendations are immediately transcribed on the dedicated chat.
✓ To support us among ourselves & to be pleasant to you in this sustainable / particular period and in a spirit of solidarity, the fees are temporarily reduced and will not increase after the start of our sessions.
✓ Languages: French/English.
✓ The progress following these private sessions is perceptible from 1 to 2 sessions (*2024 study).
✓ As other people do regularly, you can also please your loved ones by offering gift vouchers available all year round.
CONTACT / PROGRAM
✓ First contact by email then by phone.
✓ A la carte program: evaluated and adapted to each need.
