Business course on how to improve on your Customer Service in any industry.

Àpd 34.72 $ /h

Customer service is the support and assistance businesses offer before, during, and after purchasing the products/services. Quality customer service adds an immense amount of value to a product and helps build long-lasting relationships with customers.

Today’s customer service is much more than traditional phone support. Rapid tech advancements reshaped the way businesses interact with customers and created the proliferation of digital service channels. Receiving fast, efficient, personalized support and a seamless experience is what consumers generally expect from brands these days.

Customer service should be a top priority for any business and practitioners because ;
Customer service expectations are constantly increasing and changing.

Consumers value high-quality service and are ready to pay more to receive it.

Customer service can significantly influence consumers’ buying decisions.

Good customer service helps increase customer satisfaction, improve customer relations and retention.

Happy consumers tend to share their positive service experiences, creating positive word-of-mouth for brands.

Outstanding customer service can turn customers into brand advocates, which brings in more traffic and referrals.

Consumers will not tolerate bad service and leave brands that fail to meet their service expectations.

Unsatisfied customers can damage a brand’s reputation by sharing their negative service experiences through social networks and review sites.

Investing in service improvement is cheaper than dealing with a damaged reputation caused by poor service.

High-quality customer service ultimately results in continued revenue growth.

Please feel free to join my class for a practical and a top notch tutorial on customer service for continuous improvement in the service and product sector .

Informations supplémentaires

Students or participants for this class should get their laptops ,pay attention and ask questions ,because my class would be so interactive and exciting.

Lieu

En ligne depuis Ghana

Présentation

Dedicated and passion driven Customer Service/Sales Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

I have trained and occupied managerial positions in various capacities as a customer service person .Teaching and lecturing has been one of my passions aside work , and able to deliver anytime when given the opportunity.

I am a lovely and a lively tutor on any day irrespective of any provocation.
I believe and understand what i love to do and able to manage it.
Learning, I believe is a process and since no human being is a repository of knowledge.

We always have to give people a chance , whether slow or fast leaners , the utmost aim to achieving some success with my student is to make my class interactive , exciting and making the topics feel so simple and easy to understand . I have an enviable experience and qualifications in the field of business and it's related courses.

therefore with all these traits i believe there should not be a difficulty for any student . I am inviting all to engage me and will succeed together .

Education

Diploma: Business -Accounting
Takoradi Polytechnic | Takoradi, Ghana | September 2003

Graduate Diploma: Procurement
Chartered Institute of Purchasing and Supply | United Kingdom, UK | January 2007

Diploma: Operations Management
Alison Training Courses | Ireland Online | February 2014

Diploma: Customer Service
Alison Training Courses | Ireland Online | July 2014

Advance Diploma Level 5: Customer Service and Public Relations
CPD Courses for Professional Development | United Kingdom 2021

Expérience / Qualifications

Administrator - Business Operations
Affiliate school of professional studies | Accra, GH | Jan 2018-Current.

Chat Moderator/Host
888 Holdings International | Remote, Gibraltar | Jan 2014-Jan 2017

Grupo Noa international. (USA)
Training program on Telecommuting.
2016 (1 month) Customer service:

Country Sales Representative /Manager part time. (2016)
Instant football international. (Russia)

Operations Manager
Xtreme life management Consults | Accra, GH | Jan 2009-Jan 2013

Accounting Intern
Ghana Airways limited | Accra, GH | Aug 2002-Feb 2003

Age

Adolescents (13-17 ans)

Adultes (18-64 ans)

Seniors (65+ ans)

Niveau du Cours

Débutant

Intermédiaire

Avancé

Durée

30 minutes

45 minutes

60 minutes

90 minutes

120 minutes

Enseigné en

anglais

Compétences

Formation au service à la clientèle

Marketing

Ventes

Disponibilité semaine type

(GMT -05:00)

New York

Cours par webcam

Mon

Tue

Wed

Thu

Fri

Sat

Sun

00-04

04-08

08-12

12-16

16-20

20-24

Philippe

5.0

(1)

About the course:
- This course offers a complete, accessible and attractive introduction to the principles of marketing. My goal is to teach you how to develop a marketing strategy and how to establish a marketing plan.
I try to adopt a simple and clear structure and to cover the following topics: the main axes of a marketing strategy, market and consumer analysis (segmentation, positioning, targeting), the product, the price, the distribution strategy, as well as communication (campaign creation & media planning). I take a decidedly concrete approach, with many recent examples from world-renowned companies.

About me:
- I work in marketing at one of the world's largest consumer goods companies (FMCG), which employs> 100,000 people in approximately 70 countries. I am based in Geneva, where I manage the global marketing of a brand of more than a billion dollars. In my free time, I am a Marketing Assistant at Solvay Business School Brussels School of Economics & Management and I practice triathlon and sailing.

Jad

5.0

(1)

-Lecturer, 9 years experience teaching Finance, Accounting, Marketing research and analytics, Strong Analytical background with extensive classroom and online teaching experience in addition to official supervision of 35 masters students (till now:) at a reputed business school in France
-I offer help with university courses including Marketing analytics, Research methods, Finance and Statistics (multivariate regressions, Time series, Panel data etc.), both qualitative and quantitative research
-interactive statistical tools to master data analysis Excel, Spss, Stata, AMOS, JASP
-Assistance in full dissertation writing (Theory, literature review, methodology, data analysis and interpretation)
-Guaranteed results

Simon

5.0

(1)

Professor, graduated with a master degree from the University of Mons, gives private lessons in economics: from the first to the sixth secondary (CE1D, secondary and higher secondary school, high school, school support, homework help, educational proofs assured). with large numbers of students.
First contact, student / teacher acquaintance and discuss the failure causes difficulties, problems in order to remedy together.
Do not hesitate to contact me for further information.

Catia

5.0

(1)

La Gestion est une branche importante dans le domaine du commerce. Les cours d'appuis de gestion que je propose sont destinés aux étudiants de l'Ecole de commerce qui sentent des difficultés dans cette matière, qui souhaitent combler certaines lacunes, ou approfondir leurs connaissances.

À partir des documents que possèdent les élèves (brochures, livres, cours...), je les aide à revoir les chapitres, à se concentrer sur les éléments les plus importants et, surtout, je suis là pour répondre à leurs questions. Je réalise également des exercices personnalisés selon l'élève pour cibler au mieux ses besoins.

Pour évoluer, on a toujours besoin de renforcer ses bases.

N'hésitez pas à me contacter si vous avez des questions et si vous êtes intéressé par mes cours d'appui.
Idéalement, transmettez moi votre demande en mentionnant quel(s) thème(s)/chapitre(s) serait(ent) à voir en priorité pour me permettre de mieux préparer notre premier cours.

Romain

5.0

(1)

Experienced teacher offers preparation for exams. My goal is to make the student progress through an educational approach without overloading him.

I am based on a proactive approach where the student is an actor and where he learns from his mistakes and that the knowledge that I teach him serves him in practice.

Dramane

5.0

(1)

Le marketing digital désigne toutes les techniques marketing utilisées sur des supports et canaux digitaux pour promouvoir des produits et services.
Avec le marketing numérique, vous pouvez placer vos publicités exactement à l'endroit où se trouve votre public.
De plus, vous pouvez segmenter votre audience aussi finement que vous le souhaitez afin de ne pas gaspiller vos dépenses publicitaires inutilement. Prenons l'exemple du marketing Facebook. La plateforme vous permet de sélectionner le groupe d'âge, le sexe et même les lieux géographiques que vous souhaitez cibler !

Camille

5.0

(1)

Copywriting is the art of selling with words. In short, it's written marketing. Concretely, a copywriter (or copywriter) writes content tailored for the sale of a product or service.

And precisely, it is either:
- to offer you concrete techniques, a clear methodology and pragmatic tools to learn how to write quality content yourself for your own needs
- or to help you directly to promote the content of your product and design a text, a letter, a hook, a slogan, write marketing files, press releases, an internet page, blog posts, advertising banners and newsletters (...) in an impactful and optimal way. Choose the appropriate terms and format them in order to convey an idea, a message, in the most relevant, effective and persuasive way possible.

So, how can you write writing highlighting a brand, a product, a person or simply a company... in order to promote it and gain visibility?

This is why, to help you on the one hand, to create strong, attractive and synthetic messages but also on the other hand, to teach you to do it for yourself, it will be a question of precisely understanding your needs, your product, your strategy, the values you wish to convey (...). Objective: to be creative enough to capture the attention of your audience and make readers want it.

With reusable writing, making your communication profitable, increasing your notoriety and achieving your objectives (...) allows you to make a lasting impression over time. Because always keep in mind that the writing remains.

Develop your visual approach, compare the coherence of the text with the guideline but also the coherence of the idea with the graphic concept: it is also a question of assuming the tasks of coordination.

If you also wish to train yourself to write other content yourself, the training can include deepening your writing skills to give personality to your texts, developing ideas, concepts and their implementation, creativity/presentation techniques... all anchored in practical exercises and scenarios.

➤ THE COPYWRITER TRAINER
Trained at the Grande Ecole post-European preparatory classes & Ivy League University in the United States, our teacher has specialized and worked for more than 17 years, in Europe and North America, in the field. On the one hand as a copywriter then as director of communication / advertising agencies. On the other hand, as a trainer in this field in renowned public and private international establishments, speaking in forums and conferences.

➤ PLACE, TIMETABLE, PRICES
✓ Locations: Geneva-Lausanne-Fribourg-Zurich-Neuchâtel-Lugano-Montreux-Basel-Neuchâtel-Bern-Lucerne-Brussels-Luxembourg-Paris-Lyon. But currently, these sessions continue to be offered by videoconference in the current context and in accordance with general demand which is almost unanimous on this subject.

✓ Indeed, apart from the classic advantages of videoconferencing (time saving related to travel & their unforeseen events, eco-responsibility, increased schedule flexibility, etc.), the quality of the session & the interaction remain identical. In addition, the entire exchange, notes and recommendations are immediately transcribed on the dedicated chat.

✓ Languages: French/English.

✓ Progress following these private sessions is noticeable after 1 to 2 sessions (*2025 study).

✓ As other people do regularly, you can also please your loved ones by offering gift vouchers available all year round.

CONTACT / PROGRAM

✓ A la carte program: evaluated and adapted to each need.

Yassin

5.0

(1)

Level Up Your Career with Our Comprehensive Online Marketing Classes!

Want to excel in today’s fast-paced digital world? Our online marketing classes are designed to equip you with the latest strategies and tools to succeed. Whether you’re a beginner or looking to advance your skills, you’ll benefit from:

Industry-Relevant Curriculum: Learn SEO, social media, digital advertising, content marketing, and more.
Expert-Led Instruction: Get insights from seasoned marketing professionals.
Flexible Learning: Study at your own pace, with classes that fit your schedule.
Practical Skills: Apply what you learn through real-world projects and case studies.

Take the next step in your career! Enroll today and become a marketing pro from the comfort of your home!

Pdewa

5.0

(1)

My profile :
Trainer for over 10 years
Bachelor's degree in English and Spanish
MBA in Marketing and Business Development
MBA in digital strategy
Certificate in Human Resources

I help you progress, succeed in your exams and your professional projects.

Language courses: homework, exams, conversation, interview preparation, etc.

Business management courses, introductory or exams: marketing, commerce, project management, digital strategy

Combined courses: selling in English, developing a marketing strategy in Spanish, publishing on social networks in English, etc.

Lessons at the student's home in the Paris region
Webcam lessons

Feel free to contact me for more information.

Julia

5.0

(1)

You're afraid to click the publish button: why?

Afraid of looking ridiculous? Afraid of saying anything? Lacking inspiration, not the right words?

That's good, I'm here to help you.

LinkedIn, Instagram, TikTok, newsletters, blogs... So many channels can be real sales channels for you. Provided you know how to use them.

This is where my offer lies: to give you the codes, the tools, to put an end to blockages.
And finally start being able to be visible and sell, with complete peace of mind.

Want to know more? Write to me now.

Sana

5.0

(1)

17 ans d'expérience dans l'enseignement. Mes cours, adaptés à tous les niveaux, offrent une approche interactive et personnalisée. Au-delà de l'enseignement, ma passion s'étend à la littérature et à la culture françaises et arabes. Alors rejoins moi vite pour une exploration linguistique mémorable !
Enseignante passionnée, je donne des cours de français / arabe aux enfants et aux adultes depuis plus de 15 ans. En plus, mon diplôme en Marketing ainsi que ma certification en Formation, font l'efficacité de ma méthodologie d'enseignement, dynamique et adaptée à tes besoins individuels. Mon approche est interactive et basée sur des situations réelles de la vie quotidienne.
Avec moi, ton expérience d'apprentissage ira au-delà des leçons académiques complexes ! C’est une immersion dynamique dans la langue d’une façon personnalisée. Chaque cours sera conçu pour répondre à tes besoins individuels, t'offrant ainsi une opportunité précieuse de progresser de manière significative. La flexibilité et l'adaptabilité seront les mots-clés, car je suivrai ton rythme d'apprentissage. En réservant dès maintenant, tu t'engages dans un voyage éducatif unique, où l'apprentissage ne sera pas seulement instructif mais aussi extrêmement gratifiant !

Valerie

5.0

(1)

Une marque n'est pas seulement ce que nous voyons, mais un ensemble de métiers et de personnes qui travaillent conjointement pour faire vivre une histoire. Vous explorerez, à travers ce module, l'ensemble des composantes qui font qu'une marque peut exister et surtout durer dans le temps.

Rui

5.0

(1)

My training includes specializations in trade marketing, product management, business intelligence, strategic marketing, innovation, and digital marketing. Throughout my career, I've learned that marketing is not just a discipline: it's a way of understanding people, creating value, and turning ideas into reality.

Chakib

5.0

(1)

Imaginez que votre business tourne à plein régime, que chaque euro investi dans la publicité vous rapporte des clients fidèles et des ventes en hausse. Plus de tâtonnements, plus d’argent gaspillé sur des campagnes qui ne fonctionnent pas. Et si vous pouviez enfin prendre le contrôle de votre acquisition client et faire exploser vos résultats ?

Avec mon accompagnement, vous apprendrez à maîtriser la publicité en ligne comme un pro : création, analyse, optimisation et suivi de campagnes sur Facebook Ads, Pinterest Ads, Google Ads, TikTok Ads. ou encore Snapchat Ads !
Fini le stress, place aux résultats.

Une Méthode Ultra-Pratique & 100% Personnalisée
Pas de théorie inutile : on passe directement à l’action ! Dès le premier cours, vous apprendrez à :

- Créer et structurer des campagnes publicitaires efficaces sur toutes les grandes plateformes
- Exploiter la puissance unique de Facebook Ads pour générer du trafic qualifié et booster vos ventes
- Comprendre et maîtriser les algorithmes publicitaires pour maximiser votre visibilité
- Optimiser vos campagnes pour éviter de gaspiller votre budget publicitaire
- Créer des annonces irrésistibles et des visuels qui captent l’attention !

Chaque cours est immersif et concret : vous travaillez directement sur les plateformes, avec des cas réels et des exercices interactifs pour obtenir des résultats rapidement !

️ Un Cours Structuré en 4 Étapes :

- Étape 1 - Définition de la Stratégie
On analyse vos objectifs et on définit ensemble les actions les plus efficaces pour votre projet.

-Étape 2 - Mise en place des campagnes
Vous créez et configurez vos premières publicités en direct, sur vos propres comptes publicitaires.

-Étape 3 - Analyse & Optimisation
On affine vos résultats et on applique les meilleures techniques pour maximiser votre retour sur investissement.
Lecture et interprétation des KPIs clés (CTR, CPM, ROAS, engagement...)

-Étape 4 - Autonomie & Perfectionnement
Vous repartez avec un plan d’action et les outils pour gérer vos publicités en toute confiance.

Pourquoi choisir mes cours ?
-️ Une approche 100% pratique – Apprenez en appliquant immédiatement !
-️ Un enseignement sur-mesure – Débutant ou avancé, chaque cours est adapté à votre niveau.
-️ Des stratégies PRO – J’utilise les mêmes méthodes que les meilleures agences de publicité digitale.
-️ Un suivi personnalisé – Vous progressez à votre rythme et devenez autonome rapidement.

À qui s’adressent ces cours ?

E-commerçants & entrepreneurs – Augmentez vos ventes et attirez plus de clients grâce à des publicités ultra-ciblées.
Étudiants & marketeurs – Ajoutez une compétence recherchée à votre CV et boostez votre carrière digitale.
Créateurs de contenu & influenceurs – Développez votre audience et monétisez efficacement votre présence en ligne.

Prêt à maîtriser la publicité en ligne et à propulser votre activité ?
Réservez votre premier cours dès maintenant !

Nathalie

5.0

(1)

🎓 For Students
I help students overcome stage fright and speak confidently in presentations, oral exams, and class discussions.

💼 For Corporate Professionals
I help professionals speak confidently in meetings, presentations, and interviews so they can be heard, respected, and promoted.

🌍 For Non-Native English Speakers
I help non-native English speakers speak English with clarity and confidence — without fear of judgment.