Trusted teacher: ITIL is currently the most accepted and used framework in the world of IT service management. ITIL is a set of concepts and best practices regarding the management of information technology (IT) services, and how it can be better aligned with business processes. It describes in detail an extensive set of functions and processes designed to help organizations achieve quality and efficiency in IT operations. Through the course you will know the framework used for the management of technology services, the value chain, its principles, and processes that are part of ITIL for the 4th Industrial Revolution. You will be prepared to take the ITIL v4 Foundation certification exam
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Trusted teacher: Having 9 years experienced in IT industry, with 6 years in Servicenow. Agenda of System Admin crash course Session : What is ServiceNow ITIL and ITSM User Interface and Navigation ICP Form Self-Service and Service Catalog Knowledge bases and Articles Reporting and Dashboards Visual task boards Other admin accesses Development Crash course, day courses, REST Integration and Service Portal sessions are also taken.
Information technology · Software engineering · Computer programming
Theoretical-practical online course with which you will learn to digitize documents correctly. Know the bases of digital images, their properties and characteristics (pixels, resolution, color depth, etc.). Everything to be able to do with your images what you want and correctly.