facebook
Patricia
member icon
Trusted teacher
favorite buttonAdd to Wish List
favorite buttonAdd to Wish List
member icon
Trusted teacher
from29.00EUR/ h

ITIL v4 Foundation Course - IT Service Management (Information Technology)

Translated by Google. Click to view original.
ITIL is currently the most accepted and used framework in the world of IT service management.
ITIL is a set of concepts and best practices regarding the management of information technology (IT) services, and how it can be better aligned with business processes. It describes in detail an extensive set of functions and processes designed to help organizations achieve quality and efficiency in IT operations.
Through the course you will know the framework used for the management of technology services, the value chain, its principles, and processes that are part of ITIL for the 4th Industrial Revolution.
You will be prepared to take the ITIL v4 Foundation certification exam

Extra information

Translated by Google. Click to view original.
According to the level of knowledge of the student and their objectives with the course, class sessions will be held

Location

Online via webcam
At student's location: Around Madrid, Spain

|
Use ctrl + wheel to zoom!
+

General info

Age:
Teenagers (13-17 years old)
Adults (18-64 years old)
Seniors (65+ years old)
Student level:
Beginner
Intermediate
Advanced
Duration:
60 minutes
90 minutes
120 minutes
The class is taught in:Spanish, English

About Me

Translated by Google. Click to view original.
I prepare my classes based on the needs of my students and their learning objective.
The classes are dynamic and analytical, with reasoning and understanding of the lessons, reinforcement questions and simple and practical explanations, with examples aligned to the student's objectives.

Education

Translated by Google. Click to view original.
ACADEMIC TRAINING
2019- Current Master in Design Thinking & Customer Experience
EAE Business School Madrid, SPAIN
2015- 2016 Master of Business Administration - MBA
INCAE Business School Managua, NICARAGUA
Master in Finance double certification with EADA - Spain
Industrial Engineering Degree - Fifth Superior

Experience / Qualifications

Translated by Google. Click to view original.
Certification in PMI Agile Certified Practitioner
Certification in ITIL Foundation 4
Scrum Fundamentals Certified - SFC™
Certification in Project Management Professional

Reviews (4)

She has exceeded my expectations. She is very professional, she has prepared the class and gives me homework. I am delighted! I totally recommend her!
Translated by Google. Click to view original.
It has been great. He has been able to tell me perfectly how to proceed and has taken the time to prepare material and propose activities. Also always answering all my questions with good examples! More than recommended!
Translated by Google. Click to view original.
Very good project management class, 100% recommended teacher!
Translated by Google. Click to view original.
My first experience has been very good. Very good communicator, with knowledge of the subject and completely adapts to your needs.
Translated by Google. Click to view original.
It is a course to learn the fundamentals of project management within the framework of PMI for the PMP or PMI-ACP certifications. Oriented for students of different levels of knowledge in project management and / or who apply project management in their working life, and do not know a methodology. These courses can be the beginning of the knowledge of the PMP project management methodology or reinforce knowledge to strengthen them and present you to the PMP or PMI-ACP certification exams or knowledge for the Scrum Fundamentals certification, and if you are part of a team of YOU. You can take classes for the ITIL v4 certification. With material and practical content for your preparation.

Ask a question

Send a message explaining your needs and Patricia will reply soon:
The more detail, the better.
Ex. "Hi, when are you available to meet for a lesson?"

Availability of a typical week

(GMT -05:00) Chicago
MonTueWedThuFriSatSun
0
  
  
  
  
  
  
  
1
  
  
  
  
  
  
  
2
  
  
  
  
  
  
  
3
  
  
  
  
  
  
  
4
  
  
  
  
  
  
  
5
  
  
  
  
  
  
  
6
  
  
  
  
  
  
  
7
  
  
  
  
  
  
  
8
  Monday at 8:00
  Tuesday at 8:00
  Wednesday at 8:00
  Thursday at 8:00
  Friday at 8:00
  
  
9
  Monday at 9:00
  Tuesday at 9:00
  Wednesday at 9:00
  Thursday at 9:00
  Friday at 9:00
  
  
10
  Monday at 10:00
  Tuesday at 10:00
  Wednesday at 10:00
  Thursday at 10:00
  Friday at 10:00
  
  
11
  Monday at 11:00
  Tuesday at 11:00
  Wednesday at 11:00
  Thursday at 11:00
  Friday at 11:00
  
  
12
  
  Tuesday at 12:00
  
  Thursday at 12:00
  Friday at 12:00
  
  
13
  
  Tuesday at 13:00
  
  Thursday at 13:00
  Friday at 13:00
  
  
14
  
  
  
  
  
  
  
15
  
  
  
  
  
  
  
16
  
  
  
  
  
  
  
17
  
  
  
  
  
  
  
18
  
  
  
  
  
  
  
19
  
  
  
  
  
  
  
20
  
  
  
  
  
  
  
21
  
  
  
  
  
  
  
22
  
  
  
  
  
  
  
23
  
  
  
  
  
  
  
from 29€Online via webcam
from 35€At student's home

Good-fit Instructor Guarantee


If you are not satisfied after your first lesson, Apprentus will find you another instructor or will refund your first lesson.

Online reputation

  • Instructor since April 2020
  • 1 repeat student
  • Phone number verified
  • Google connected

Availability of a typical week

(GMT -05:00) Chicago
MonTueWedThuFriSatSun
0
  
  
  
  
  
  
  
1
  
  
  
  
  
  
  
2
  
  
  
  
  
  
  
3
  
  
  
  
  
  
  
4
  
  
  
  
  
  
  
5
  
  
  
  
  
  
  
6
  
  
  
  
  
  
  
7
  
  
  
  
  
  
  
8
  Monday at 8:00
  Tuesday at 8:00
  Wednesday at 8:00
  Thursday at 8:00
  Friday at 8:00
  
  
9
  Monday at 9:00
  Tuesday at 9:00
  Wednesday at 9:00
  Thursday at 9:00
  Friday at 9:00
  
  
10
  Monday at 10:00
  Tuesday at 10:00
  Wednesday at 10:00
  Thursday at 10:00
  Friday at 10:00
  
  
11
  Monday at 11:00
  Tuesday at 11:00
  Wednesday at 11:00
  Thursday at 11:00
  Friday at 11:00
  
  
12
  
  Tuesday at 12:00
  
  Thursday at 12:00
  Friday at 12:00
  
  
13
  
  Tuesday at 13:00
  
  Thursday at 13:00
  Friday at 13:00
  
  
14
  
  
  
  
  
  
  
15
  
  
  
  
  
  
  
16
  
  
  
  
  
  
  
17
  
  
  
  
  
  
  
18
  
  
  
  
  
  
  
19
  
  
  
  
  
  
  
20
  
  
  
  
  
  
  
21
  
  
  
  
  
  
  
22
  
  
  
  
  
  
  
23
  
  
  
  
  
  
  
from 29€Online via webcam
from 35€At student's home

Good-fit Instructor Guarantee


If you are not satisfied after your first lesson, Apprentus will find you another instructor or will refund your first lesson.

Share


Ayoub
Specialized Courses for Higher Education Students - CPGE, INSA, INP, ECE...
This preparation session is dedicated to students aiming for preparatory classes for scientific Grandes Ecoles (CPGE), with a particular focus on the subjects of Physics and Engineering Sciences. The goal is to strengthen the foundations and deepen the knowledge to succeed. 1. Mechanics: Kinematics: Study of rectilinear and circular movements, position vectors, speed and acceleration. Dynamics: Newton's laws, work and energy, kinetic energy theorem. 2. Electromagnetism / Electrokinetics: Electrostatics: Electric charges and fields, electric potential, capacitance. Magnetostatics: Magnetic fields, Lorentz forces, electromagnetic induction. Alternating Currents: RLC circuits, resonance, impedance. 3. Thermodynamics: Principles of thermodynamics: Internal energy, heat, work, first and second principles. Ideal and real gases: Equations of state, thermodynamic transformations. 4. Industrial sciences: Automatic Linear, Kinematic, Static. For more information and to register for the preparation session, please contact me. Good preparation and success in your studies! .

Cami
TRAINING TO EMBODY EFFECTIVE MANAGERIAL COMMUNICATION IN THE PROFESSIONAL FRAMEWORK
➤ Being a good manager is also being a good communicator. After all, a strategy can only be put into practice if you show yourself capable of interacting with your employees, of being a source of inspiration for them and of listening to their concerns. Unfortunately, not all managers naturally excel in this role and their difficulties in asserting themselves as true leaders is often attributable to their difficulties in communicating. ➤ The objective would then be to explore together the areas of improvement in terms of communication know-how. And managing effectively requires specific and advanced know-how. ➤ In fact, managerial communication corresponds to the interactions between the management of the company and the organization and more specifically, between the manager and his team. This executive is in charge of transmitting information and directives from higher hierarchical levels, supporting internal communication, distilling messages related to his own management to obtain the commitment of his team, all while transmitting a message effectively. ➤ This exercise can therefore be tricky: this is why it is important to choose the right mediator in order to be well supported, not only to be understood by those around him, but also to carry out his mission. ➤ What to communicate? When ? Whose ? These questions will find an answer in the consistency of the actions undertaken. Good managerial communication will thus aim to exchange / dialogue effectively with its employees, maintain a close link between the different layers of the company, bring human relations back to the heart of the company, establish a climate of trust and good team cohesion, motivate by inspiring. ➤ In short, each session combines techniques & practice exercises adapted to your everyday situations (filmed with your agreement in order to be reviewed, commented on, decoded together live), so that you can put them into practice immediately, and this from the 1st session. Statistically, the progression following these private sessions is quickly noticeable, from 2 or 3 sessions *. (* study 2020). ➤ THE TRAINER: Trained in Grande Ecole post-preparatory classes & Ivy League university in the United States, our teacher has specialized and has been working for more than 15 years, in Europe and North America, in the field of communication , in reputable international public and private establishments, intervening in forums and conferences, and oriented on two axes: training and coaching, with pedagogy and careful methodology as key words. ➤ PLACE, TIMETABLE, PRICES - Locations: Geneva-Lausanne-Friborg-Zurich-Neuchâtel-Lugano-Montreux-Bâle-Neuchâtel-Berne-Lucerne-Bruxelles-Luxembourg-Paris-Lyon. But currently and until further notice, only by videoconference in accordance with national recommendations on Covid, this format also unanimously suitable for those accompanied. -Apart from the classic advantages of videoconferencing (time savings related to travel, eco-responsibility, increased scheduling flexibility, etc.), the quality of the session & the interaction remain the same. In addition, the notes taken during the sessions are immediately transcribed on the session chat and are automatically transmitted to you so that you can browse them during and after the session if you wish. - Hourly fees: To support each other and to be pleasant to you in this period of covid19 and in a spirit of solidarity, the fees have been temporarily reduced. But this fixed price will not increase after the start of the sessions. -Sessions in English / French -As other people do regularly, you can also please your loved ones by offering gift vouchers available all year round. -Program: adapted to each need

Jean-Michel
Programming, computer science, IT tutoring - Native french with experience teaching pupils in primary school up to adults
Hello ! Are you interested to learn more about programming, computer science or IT in general? If your answer is yes, I am glad to offer my services as a tutor. After an interview together where my goal will be to understand your situation, I will draft a plan to reach your goals within a defined timeline. No matter the amount of time you choose to commit to, I will adapt the sessions accordingly and provide you with homework for the next session. It won't be easy, but I can promise that your efforts will be rewarded. Before you go any further, let me introduce myself. I am a French national, I have lived in a few countries (France, Germany, UK, China) and got to learn many different languages and cultures. I'm open minded, serious, driven, and sometimes lazy, but it makes me efficient. I'm passionate about programming, have developed a few applications for fun and for work, and am usually curious and eager to learn new things and share my knowledge. I hope I can help you reach your goals, so feel free to contact me. See you soon !

Vincent
Cambridge IGCSE / GCSE /A-Levels / O-Levels / Checkpoint in Computer Science & Information Technology (ICT)
With over seven years of experience in teaching Computer Science & Information Technology (ICT), I have developed a strong expertise in delivering high-quality education across multiple internationally recognized curricula, including Cambridge IGCSE, GCSE, A-Levels, O-Levels, and Checkpoint. My passion lies in equipping students with coding, cybersecurity, and digital literacy skills, ensuring they are well-prepared for the evolving demands of the digital world. Expertise & Teaching Areas: ✅ Programming & Software Development: Python, Java, C++ ✅ Cybersecurity: Ethical hacking, data protection, network security ✅ Digital Literacy: ICT applications, online safety, cloud computing ✅ Data Science & AI: Data analysis, machine learning fundamentals ✅ Web Development: HTML, CSS, JavaScript Curriculum & Pedagogical Experience: 🔹 Cambridge IGCSE & GCSE ICT & Computer Science – Teaching core and extended syllabi, focusing on programming logic, databases, and networking. 🔹 Cambridge A-Levels & O-Levels Computer Science – Preparing students for advanced computing concepts, problem-solving, and algorithm development. 🔹 Cambridge Checkpoint ICT – Building foundational skills in digital technology and computer applications. Professional Impact: 📌 Mentored students to achieve top grades in Cambridge ICT & Computer Science exams. 📌 Developed interactive lesson plans integrating real-world applications of technology. 📌 Conducted coding boot camps and cybersecurity workshops to enhance practical learning. 📌 Guided students in project-based learning, including app development and website design. With a strong commitment to student-centered learning and technological innovation, I am dedicated to shaping future tech leaders and empowering learners with skills relevant to careers in technology, data science, and software development.

Marissa
Foundations of Mathematics, Economics and Business Tutoring
I tutor high school and college/university students in math, economics, and business. My lessons focus on practical skills like data analysis, interest calculations, and market behavior, helping students apply theory to real-world situations. I prepare students for exams such as the SAT, GED, GRE, GMAT, and university coursework. Homework and regular feedback are provided to track progress and build confidence without overwhelming them.

Sehvin
Business Studies: Learn How to Plan, Market, and Build Your Own Future in the World of Business
Are you interested in business? Is your course focused on business, or do you dream of working for yourself one day—where your efforts directly impact your salary, not someone else's profit? If so, this class is for you. In this Business Studies course, you’ll gain a practical understanding of business planning, marketing, and business research. Whether you're aiming to start your own venture or just want to develop solid business knowledge, this class will support you in building real-world skills. Alongside academic theory, I’ll share insights from my own real-life experience—offering a balanced and relatable approach to learning about the business world.

Amine
Internship and experience reports / Professional projects
The service I offer is the writing of reports and assistance in various projects related to economics, management, finance, etc. Please note: - Assistance in research methodology and writing of PFE and Internship reports - Writing internship reports, experience reports, application projects, financial reports, etc. - Assistance with market research projects, commercial projects, etc.

Nahisla
School support for high school students in commercial subjects.
I provide reinforcement in the subjects of the commercial area of the study plans of Bachelor of Science, Bachelor of Arts and Bachelor of Business. Administration Economy Business management Cooperatives Marketing and advertising Formulation and evaluation of projects Financial mathematics My classes are focused on the needs of my students.

Robyn
English for business professionals and performance artists.
Proficient language skills are sought after in all professional environments. Professionals who are ready to develop fluency in english can sign up for one on one classes. Whether you want to impress a potential employer, get promoted, ace a presentation, improve academic potency, or refine your vocal performance, I can help! I look forward to meeting you.

Rojo
Social media coaching, introduction to social media in Spanish and French in Brussels and LLN for seniors and teenagers
Develop your digital expertise. Ready to turn your passion for digital into concrete expertise? I'm here to guide you every step of the way, teaching you the essential skills you need to succeed in this ever-evolving field. My modules offer a dynamic and personalized exploration of your digital potential. Whether you want to launch solo or thrive within a group, you'll benefit from a customized learning experience tailored to your needs and aspirations. specialist in Instagram, tiktok, YouTube, Facebook, linkendin, chatgpt, wordpress, YouTube.

Qami
✅TRAINING TO EMBODY EFFECTIVE MANAGERIAL COMMUNICATION: RHETORIC, ORATORY, DISTRIBUTION, SPEECH, TEAM MANAGEMENT, NEGOTIATION
➤ Being a good manager is also being a good communicator. After all, a strategy can only be put into practice if you show yourself capable of interacting with your employees, of being a source of inspiration for them and of listening to their concerns. Unfortunately, not all managers naturally excel in this role and their difficulties in asserting themselves as true leaders is often attributable to their difficulties in communicating. ➤ The objective would then be to explore together the areas of improvement in terms of communication know-how. And managing effectively requires specific and cutting-edge know-how. ➤ In fact, managerial communication corresponds to the interactions between the management of the company and the organization and more specifically, between the manager and his team. This manager is in charge of transmitting information and directives coming from higher hierarchical levels, supporting internal communication, distilling messages related to his own management to obtain the commitment of his team, all while transmitting a message effectively. ➤ This exercise can therefore be tricky: this is why it is important to choose the right mediator in order to be well supported, not only to be understood by those around him, but also to carry out his mission. ➤ What to communicate? When ? Whose ? These questions will find an answer in the consistency of the actions undertaken. Good managerial communication will thus aim to exchange / dialogue effectively with its employees, maintain a close link between the different layers of the company, bring human relations back to the heart of the company, establish a climate of trust and good team cohesion, motivate by inspiring. ➤ In short, each session combines techniques & practice exercises adapted to your everyday situations (filmed with your agreement in order to be reviewed, commented on, decoded together live), so that you can put them into practice immediately, and this from the 1st session. Statistically, the progression following these private sessions is quickly noticeable, from 2 or 3 sessions*. (*study 2022). ➤ THE TRAINER: Trained in Grande Ecole post-preparatory classes & Ivy League university in the United States, our teacher has specialized and has been working for more than 15 years, in Europe and North America, in the field of communication , in reputable international public and private establishments, intervening in forums and conferences, and oriented on two axes: training and coaching, with pedagogy and careful methodology as key words. ➤ PLACE, TIMETABLE, PRICES ✓ Locations: Geneva-Lausanne-Fribourg-Zurich-Neuchâtel-Lugano-Montreux-Basel-Neuchâtel-Bern-Lucerne-Brussels-Luxembourg-Paris-Lyon. But currently, these sessions continue to be offered by videoconference in the current context and in accordance with general demand which is almost unanimous on this subject. ✓ Indeed, apart from the classic advantages of videoconferencing (time saving related to travel & their unforeseen events, eco-responsibility, increased schedule flexibility, etc.), the quality of the session & the interaction remain identical. In addition, the entire exchange, notes and recommendations are immediately transcribed on the dedicated chat. ✓ To support us among ourselves & to be pleasant to you in this sustainable / particular period and in a spirit of solidarity, the fees are temporarily reduced and will not increase after the start of our sessions. ✓ Languages: French/English. ✓ The progress following these private sessions is perceptible from 1 to 2 sessions (*2024 study). ✓ As other people do regularly, you can also please your loved ones by offering gift vouchers available all year round. CONTACT / PROGRAM ✓ A la carte program: evaluated and adapted to each need.

Enmanuel
Technology, IT, cybersecurity, and English classes. Also available for secondary and primary school work (any subject).
Let me introduce myself: I'm an experienced Network and Telecommunications Engineer. I'm currently studying for a Master's degree in Cybersecurity at the University of Barcelona. Online classes for all levels and ages. All your questions will be answered, whether you're curious about something or assigned work from your school.

Fatih
Business, Marketing, Human Resource Management Tutor
Are you enrolled in a Business Management or an MBA program and you need help in your business courses? Fatih would be happy to help you in your business management, marketing, human resource management and other related courses. I have a PhD in economics from Georgetown University and I have a BA in economics from Bogazici University. Over the past 10 years I have worked as an Associate Professor of Economics and Finance in various universities and I tutored university students in various economics, finance, and accounting courses. Our academy helps college students in their various courses. We have students from various universities in US and UK including American University, George Washington University, Nottingham University, King's College London, University of Bath, Northwestern University, University of Royal Holloway etc. Please contact us if you need help in any of your business management courses.

Viswambher
AI Mastery: Unleash the Power of Artificial Intelligence Tools
Are you ready to unlock the immense potential of Artificial Intelligence (AI) tools (ChatGPT, DallE, invideo etc.)? Join our tutoring class, "AI Tools Mastery: Harness the Power of Artificial Intelligence Tools," and dive deep into the world of AI technologies that are shaping the future to stay ahead of your competition. In today's fast-paced digital landscape, AI tools are revolutionizing how we approach problems, analyze data, and make decisions. This course is your key to mastering these AI tools and staying at the forefront of technological advancement. Throughout this course, we'll focus exclusively on AI tools, equipping you with the knowledge and practical skills needed to leverage these technologies effectively. Just as a photographer relies on Photoshop to enhance images, you'll learn to harness the power of AI tools to supercharge your projects and remain relevant in a rapidly evolving world.

Kamal
Mathematical Concepts and Computer Science Topics
📘 You learn with me some Mathematical Concepts 1. Functions + Definition and interpretation of a function + Study of variations (increasing/decreasing) + Derivative of a function + Solving equations and inequalities Common functions: affine, polynomial, exponential, logarithm, etc. 2. Analysis: Differentiation and Integration Derivative of a function: f′(x) Antiderivatives and integrals: ∫f(x)dx 3. Algebra Equations and inequalities of the first and second degree Systems of equations 4. Geometry in space Spatial orientation: coordinates of points, vectors, lines, planes Scalar product. 5. Numerical Sequences + Arithmetic and Geometric Sequences + Limits of Sequences 6. Complex Numbers (Specialized or depending on the program) + Complex Numbers: z=a+ib + Algebraic and Trigonometric Forms + Solving Equations in C 6. Algorithms + Variables, loops (for, while), conditionals (if, else) + Functions and recursion + Iterating over arrays/lists + Searching algorithms (linear search, binary search) + Sorting algorithms (selection sort, insertion sort)