From a psychologist to a medical doctor, a salesman to a shopkeeper, or a customer support officer to a receptionist, rapport is the first and foremost personal challenge anyone will face when trying to connect with their clients. I say a 'personal challenge' as it solely relies upon the development of one's own soft skills and capabilities of building meaningful relationships with clients. This course shall allow you to learn the art of rapport building by first understanding it's meaning, its benefits, and it's outcomes. You'll get to understand the principles underlying good rapport building and how one can inculcate them in their daily working behavior. Finally, you will learn how to identify good and bad rapport in a relationship and how to manage it effectively for the benefit of creating more meaningful and long-lasting relationships with clients.