In this course, we will discuss and practice many ways to write friendly, easy-to-understand business letters and emails and get good reader feedback (good quality replies). In my career as a businessman and teacher, I have learned that the most effective letters reflect a positive, natural sounding, reader-focused writing style. We will begin by writing inquiry letters, replies to inquiries, and routine letters (for example, shipping matters, accounting matters, payments, status reports, and other routine topics). We will also deal with "Bad News" letters, such as overdue payments, complaints, claims, and other issues.