Business course on how to improve on your Customer Service in any industry.

A partir de 34.44 $ /h

Customer service is the support and assistance businesses offer before, during, and after purchasing the products/services. Quality customer service adds an immense amount of value to a product and helps build long-lasting relationships with customers.

Today’s customer service is much more than traditional phone support. Rapid tech advancements reshaped the way businesses interact with customers and created the proliferation of digital service channels. Receiving fast, efficient, personalized support and a seamless experience is what consumers generally expect from brands these days.

Customer service should be a top priority for any business and practitioners because ;
Customer service expectations are constantly increasing and changing.

Consumers value high-quality service and are ready to pay more to receive it.

Customer service can significantly influence consumers’ buying decisions.

Good customer service helps increase customer satisfaction, improve customer relations and retention.

Happy consumers tend to share their positive service experiences, creating positive word-of-mouth for brands.

Outstanding customer service can turn customers into brand advocates, which brings in more traffic and referrals.

Consumers will not tolerate bad service and leave brands that fail to meet their service expectations.

Unsatisfied customers can damage a brand’s reputation by sharing their negative service experiences through social networks and review sites.

Investing in service improvement is cheaper than dealing with a damaged reputation caused by poor service.

High-quality customer service ultimately results in continued revenue growth.

Please feel free to join my class for a practical and a top notch tutorial on customer service for continuous improvement in the service and product sector .

Información adicional

Students or participants for this class should get their laptops ,pay attention and ask questions ,because my class would be so interactive and exciting.

Lugar

Conectado desde Ghana

Acerca de mí

Dedicated and passion driven Customer Service/Sales Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

I have trained and occupied managerial positions in various capacities as a customer service person .Teaching and lecturing has been one of my passions aside work , and able to deliver anytime when given the opportunity.

I am a lovely and a lively tutor on any day irrespective of any provocation.
I believe and understand what i love to do and able to manage it.
Learning, I believe is a process and since no human being is a repository of knowledge.

We always have to give people a chance , whether slow or fast leaners , the utmost aim to achieving some success with my student is to make my class interactive , exciting and making the topics feel so simple and easy to understand . I have an enviable experience and qualifications in the field of business and it's related courses.

therefore with all these traits i believe there should not be a difficulty for any student . I am inviting all to engage me and will succeed together .

Formación

Diploma: Business -Accounting
Takoradi Polytechnic | Takoradi, Ghana | September 2003

Graduate Diploma: Procurement
Chartered Institute of Purchasing and Supply | United Kingdom, UK | January 2007

Diploma: Operations Management
Alison Training Courses | Ireland Online | February 2014

Diploma: Customer Service
Alison Training Courses | Ireland Online | July 2014

Advance Diploma Level 5: Customer Service and Public Relations
CPD Courses for Professional Development | United Kingdom 2021

Experiencia / Calificaciones

Administrator - Business Operations
Affiliate school of professional studies | Accra, GH | Jan 2018-Current.

Chat Moderator/Host
888 Holdings International | Remote, Gibraltar | Jan 2014-Jan 2017

Grupo Noa international. (USA)
Training program on Telecommuting.
2016 (1 month) Customer service:

Country Sales Representative /Manager part time. (2016)
Instant football international. (Russia)

Operations Manager
Xtreme life management Consults | Accra, GH | Jan 2009-Jan 2013

Accounting Intern
Ghana Airways limited | Accra, GH | Aug 2002-Feb 2003

Edad

Adolescentes (13-17 años)

Adultos (18-64 años)

Tercera edad (65+ años)

Nivel del estudiante

Principiante

Intermedio

Avanzado

Duración

30 minutos

45 minutos

60 minutos

90 minutos

120 minutos

La clase se imparte en

inglés

Habilidades

atención al cliente

Marketing

Ventas

Disponibilidad en una semana típica.

(GMT -05:00)

Nueva York

En línea vía webcam

Mon

Tue

Wed

Thu

Fri

Sat

Sun

00-04

04-08

08-12

12-16

16-20

20-24

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✅ Home or online lessons
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You'll have the knowledge on the essential elements that make up a website and apply it to any number of business sites that you create in future! If you need it, I'll show you how to sell your products and services online and collect payment directly through your website.
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Dear Future Bachelor,

The Bac test is a crucial moment in your academic career, and we are here to help you shine in the key subject "Economics and Business Organization". Our specially designed online course for the Bac test in Morocco gives you the knowledge, skills and confidence to succeed with flying colors.

📚 Why Choose Our Economics Lessons for Baccalaureate?

🔥 UNIQUE Expertise: Benefit from a high-level preparation thanks to my double BAC in Economics and Accounting Management, reinforced by my Bac+5 diploma in Marketing from ENCG Casablanca. I understand the nuances of each area and will help you connect the dots.

📈 Comprehensive Review: Each session covers the key economics and business organization concepts that you will encounter in the exam. From microeconomics to macroeconomics, we've covered it all.

🌐 Interactive Learning: Our live sessions via webcam or at home provide a dynamic learning experience. Take part in lively discussions, solve practical exercises and get your questions answered in real time.

🚀 Strategies for Success: We'll guide you through best practices for tackling exam questions, analyzing economic scenarios, and delivering compelling, structured answers.

📝 Authentic Training: Each session ends with exercises based on the types of questions you will find in the Bac exam. You will have the opportunity to put into practice what you have learned.

🎯 Complete Preparation: Our course aims to prepare you for all aspects of the Bac economics exam, leaving you feeling confident and ready for exam day.

📅 Book Your Place Now! Places are limited and demand is high. Don't miss the opportunity to prepare with experienced professionals.

For more information or to reserve your place, contact us. Give yourself the best chance of passing the Bac exam by registering today.

Ready to go beyond your academic limits and succeed brilliantly in the Baccalaureate? Join us now and prepare to conquer the economics test with confidence!

Regards,
Yasmine

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I am based on a proactive approach where the student is an actor and where he learns from his mistakes and that the knowledge that I teach him serves him in practice.

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As a Business Development Manager for a Software House and Digital Marketing & Web Development Agency, I have developed essential skills and knowledge on how to create and to manage the Marketing & Advertising as well as the Digital business of Start-ups and SMEs.

Market Experience
1) Italy
2) The Netherlands
3) Belgium

My consultacies/lessons are about:

1) Business Analysis
2) Website Analysis
3) Marketing Plan
4) Web Marketing Development
5) Digital Marketing & Advertising
6) Brand Building & Brand Management
7) Digital Identity Building & Digital Identity Management
8) Social Media
9) E-commerce

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As a marketing professional, I teach courses in Digital Marketing Google Analytics, Google Tag Manager, Affiliation, web marketing etc.
Fundamentals of digital marketing
E-marketing: Fundamentals + Referencing / SEO

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Description

Quickly master Google Analytics with this hands-on, scenario-driven course, and start improving the performance of your websites today!

What you'll learn:

1. Set up Google Analytics in minutes and see how a website is performing
2. Set up goals in Google Analytics to see a website's conversion rate
3. Find out what pages of a website are the most popular
4. Find out the age, gender, and location of a website's visitors
5. Find out which marketing activities are bringing in the most website visitors
6. Go beyond the standard reports and learn advanced tips and tricks

Requirements:

No experience is required. If you can use a web browser, you are good to go!

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SUARDIAZ Group logo
Office Executive Director
Office Executive Director
SUARDIAZ Group · Full-timeSUARDIAZ Group · Full-time
Apr 2024 - Present · 10 mosApr 2024 to Present · 10 mos
Casablanca Metropolitan Area · On-siteCasablanca Metropolitan Area · On-site
Freight Forwarding / Shipping line agency
Multimodal Integrated Logistics Solutions / Air freight
Warehousing & Distribution Facilities
Chartering & Brokerage (Break Bulk & MT Tankers)
Chart-Parties & Demurrage consultancy
Port operations / Cargo & Ship agent / Container handling
Forwarding & Customs Clearance
Administrative and documentation management

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TOTALMENTE practica de principio a fin... sin cuentos, cero teoría, ...sin dormir la perdiz... directo al grano.

QUE APRENDERAS....
A. Plataforma Amazon Seller Central - Navegar - Configurar - Dominar.
B. Creación y alta de cuentas en la plataforma de Amazon Seller Central - Verificación - Configuración.
C. Creación y optimización de Listados - Simples – Variaciones.
D. Generación de contenido SEO optimizado .
E. Gestión de Imágenes - Videos - Contenido A +.
F. Gestión completa de inventarios con logísticas: FBA – FBM – Intrafronterizo.
G. Registro de marcas - Amazon Brand Registry.
H. Análisis de Tarifas y cargos para vender en Amazon FBA - FBM.
I. Informes - Reportes Administrativos Contables.
J. Informes de empresa.
K. Informes de inventario.
L. Configuración y lanzamiento de campañas publicitarias Amazon Ads.
M. Activación descuentos & ofertas.
N. Creación de la Brand STORE en Amazon.
O. Programa – Amazon Vine.
P. Programa – Small & Light (Productos Pequeños y Ligeros).
Q. Programa – Subscribe & Safe – (Suscriba y Ahorre)
R. Gestión y mantenimiento de la plataforma - Estado de la cuenta - Resolución de incidencias.

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My profile :
Trainer for over 10 years
Bachelor's degree in English and Spanish
MBA in Marketing and Business Development
MBA in digital strategy
Certificate in Human Resources

I help you progress, succeed in your exams and your professional projects.

Language courses: homework, exams, conversation, interview preparation, etc.

Business management courses, introductory or exams: marketing, commerce, project management, digital strategy

Combined courses: selling in English, developing a marketing strategy in Spanish, publishing on social networks in English, etc.

Lessons at the student's home in the Paris region
Webcam lessons

Feel free to contact me for more information.

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El curso combina los fundamentos del marketing estratégico con la práctica del marketing digital, abordando temas como la investigación de mercado, el estudio del buyer persona, la segmentación de audiencias y la gestión de redes sociales. Además, se profundiza en la creación de contenido atractivo, storytelling de marca, posicionamiento SEO y el uso de herramientas de inteligencia artificial para optimizar resultados.

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Las actividades están pensadas para ser totalmente prácticas: cada participante trabajará directamente con su propio dispositivo, acompañado de explicaciones claras, ejercicios guiados y apoyo individual. No se requieren conocimientos previos, solo ganas de aprender y mejorar las habilidades tecnológicas del día a día. Al finalizar, cada persona será capaz de comprender y dominar las herramientas principales de su móvil, usándolo con mayor seguridad, comodidad y confianza.

Maggy

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¡Hola! Soy Magaly, profesional con 10+ años en negocios internacionales.

Enseño español de negocios REAL: el que se usa en reuniones, negociaciones, emails corporativos y presentaciones.

No gramática aburrida. Solo conversación práctica y personalizada para tu industria y tu trabajo específico.

Mis clases son perfectas para profesionales que trabajan con equipos latinos o que están expandiéndose a mercados de Latinoamérica y España.

Actualmente vivo en Islas Canarias, España. He vivido en Colombia, Malta y UK, lo que me da perspectiva única de diferentes culturas de negocios.

¿Listo para hablar español con confianza profesional? ¡Reserva tu clase !