Business course on how to improve on your Customer Service in any industry.

من 132.27 SAR /س

Customer service is the support and assistance businesses offer before, during, and after purchasing the products/services. Quality customer service adds an immense amount of value to a product and helps build long-lasting relationships with customers.

Today’s customer service is much more than traditional phone support. Rapid tech advancements reshaped the way businesses interact with customers and created the proliferation of digital service channels. Receiving fast, efficient, personalized support and a seamless experience is what consumers generally expect from brands these days.

Customer service should be a top priority for any business and practitioners because ;
Customer service expectations are constantly increasing and changing.

Consumers value high-quality service and are ready to pay more to receive it.

Customer service can significantly influence consumers’ buying decisions.

Good customer service helps increase customer satisfaction, improve customer relations and retention.

Happy consumers tend to share their positive service experiences, creating positive word-of-mouth for brands.

Outstanding customer service can turn customers into brand advocates, which brings in more traffic and referrals.

Consumers will not tolerate bad service and leave brands that fail to meet their service expectations.

Unsatisfied customers can damage a brand’s reputation by sharing their negative service experiences through social networks and review sites.

Investing in service improvement is cheaper than dealing with a damaged reputation caused by poor service.

High-quality customer service ultimately results in continued revenue growth.

Please feel free to join my class for a practical and a top notch tutorial on customer service for continuous improvement in the service and product sector .

معلومات إضافية

Students or participants for this class should get their laptops ,pay attention and ask questions ,because my class would be so interactive and exciting.

المكان

عبر الانترنت من غانا

من أنا؟

Dedicated and passion driven Customer Service/Sales Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

I have trained and occupied managerial positions in various capacities as a customer service person .Teaching and lecturing has been one of my passions aside work , and able to deliver anytime when given the opportunity.

I am a lovely and a lively tutor on any day irrespective of any provocation.
I believe and understand what i love to do and able to manage it.
Learning, I believe is a process and since no human being is a repository of knowledge.

We always have to give people a chance , whether slow or fast leaners , the utmost aim to achieving some success with my student is to make my class interactive , exciting and making the topics feel so simple and easy to understand . I have an enviable experience and qualifications in the field of business and it's related courses.

therefore with all these traits i believe there should not be a difficulty for any student . I am inviting all to engage me and will succeed together .

المستوى التعليمي

Diploma: Business -Accounting
Takoradi Polytechnic | Takoradi, Ghana | September 2003

Graduate Diploma: Procurement
Chartered Institute of Purchasing and Supply | United Kingdom, UK | January 2007

Diploma: Operations Management
Alison Training Courses | Ireland Online | February 2014

Diploma: Customer Service
Alison Training Courses | Ireland Online | July 2014

Advance Diploma Level 5: Customer Service and Public Relations
CPD Courses for Professional Development | United Kingdom 2021

الخبرة / المؤهلات

Administrator - Business Operations
Affiliate school of professional studies | Accra, GH | Jan 2018-Current.

Chat Moderator/Host
888 Holdings International | Remote, Gibraltar | Jan 2014-Jan 2017

Grupo Noa international. (USA)
Training program on Telecommuting.
2016 (1 month) Customer service:

Country Sales Representative /Manager part time. (2016)
Instant football international. (Russia)

Operations Manager
Xtreme life management Consults | Accra, GH | Jan 2009-Jan 2013

Accounting Intern
Ghana Airways limited | Accra, GH | Aug 2002-Feb 2003

السن

شباب (13-17 سنة)

الكبار (18-64 سنة)

الكبار (65 سنة فأكثر)

مستوى الطالب

مبتدئ

متوسط

متقدم

المدة

30 دقيقة

45 دقيقة

60 دقيقة

90 دقيقة

120 دقيقة

الدرس يدور باللغة

الإنجليزية

مهارات

خدمة الزبائن

التسويق

مبيعات

الجاهزية في الأسبوع العادي

(GMT -04:00)

نيويورك

على الانترنت عبر كاميرا ويب

Mon

Tue

Wed

Thu

Fri

Sat

Sun

00-04

04-08

08-12

12-16

16-20

20-24

Abdelmalek

5.0

(7)

Certified ESL/English Instructor Specializing in Secondary ,Adult EducationI and marketing business ,am a Native English speaker from UK and morocco I have been teaching English for over 10 years. I have taught students in 3countries, between the ages of 4 and 60 years old. I have a Bachelors Degree in Marketing Business and a TESOL Teacher Certification. I enjoy all levels and ages of teaching and work with my students to teach what they want to learn, and then I create my lesson plans based upon their individual needs. I specialize in Secondary and Adult Education. I have taught in the U.K , Singapore and Morocco .Our first lesson will be an assessment of your current skill level, and learning more about what you want to focus on. From there I will create lesson plans specifically for your level and area of focus, so we will be working on what you want to work on! I can help with homework, learning English from beginner to advanced, business documents, application, CV's, cover letters, exams...or just working on speaking and pronunciation. It is up to you! I love what I do because it is helping people reach their dreams, whatever they might be. I also enjoy the moment when the student "gets it" - that is what makes my job so rewarding! I use many video platforms:other than Skype if you have a preference. I can use any program that can be downloaded. Let me know what works best for you. Come for a lesson and I'll let you decide what you want to work on!

Jad

5.0

(7)

-I provide full assistance in developing a research project from A to Z, covering the initial steps of formulating a good research question, to writing a good literature review, collecting data and analyzing it
-Develop a comprehensive understanding of Research Methodologies and practice
- Advanced Data preparation and analysis using SPSS or STATA, JASP
-Develop Questionnaires and surveys
-Qualitative and Quantitative advanced analysis (multivariate regressions, Panel, VAR, Time series etc.)
-full thesis writing assistance

Lhoussain

5.0

(7)

Production management,
Transport management
supply and stock management
International trade
Writing TFE
Statistics and probability

I am a trainer for 5 years of experience in the field of logistics and transport management. I currently have a master's degree in logistics and marketing and a master's degree in logistics and supply chain.

Reda

5.0

(7)

The training program provides you with all the skills and knowledge necessary to master digital marketing techniques with the following plan:
1- The basics of marketing:
• The segmentation
• Targeting
• The positioning
• SWOT analysis
• The marketing mix
• The marketing plan
• The BCG matrix
• Porter’s 5 forces
• Analysis of results
2- Strategic marketing:
• The Ansoff matrix
• Capture 100% of your market
• The ADL matrix
• PESTEL analysis
• The McKinsey matrix
• The blue ocean strategy
3- Digital marketing
• Introduction to digital marketing
• Internet marketing strategy
• Organic referencing
• Content marketing
• Targeted traffic
• Email marketing
• Social media
• Retargeting or retargeting
4- E-marketing
• The 7 keys to success
• Dropshipping
• The infinite basket
• Maximize conversions
• Sell on Amazon
• Promote online

Younes

5.0

(7)

This comprehensive e-commerce course will teach you the basics needed to create and run a successful online store. Whether you are a beginner entrepreneur or a seasoned professional looking to improve your skills, this course will provide you with all the information you need to succeed in the world of e-commerce.

We cover all the key steps to creating an online store, including choosing your e-commerce platform, creating your product catalog, managing your inventory, managing orders and shipments, and setting up place of your online marketing strategies.

Issam

5.0

(7)

**Course: Marketing, Digital Marketing and Communication**

This dynamic and comprehensive course will immerse you in the heart of the fascinating world of marketing, digital marketing and communication. Designed to provide you with an in-depth understanding of modern marketing strategies and effective communication methods, this course is ideal for ambitious professionals and students looking to master the skills needed to succeed in today's business world.

During this program, we will explore the fundamentals of traditional and digital marketing, with a focus on creating effective campaigns and generating tangible results. You will learn how to target the right audience, develop impactful brand strategies and leverage the right communication channels to achieve your business goals.

The digital marketing stream will introduce you to the latest digital trends and tools. You'll learn how to optimize social media, SEO, online advertising, and other techniques to increase your brand visibility and drive sustainable growth.

With regard to communication, you will develop essential skills to convey clear, consistent and persuasive messages. You will learn how to create compelling content, manage stakeholder relationships, and leverage traditional and digital media to maximize the impact of your communications.

This course combines theory and practice, with real case studies, practical exercises and in-depth discussions. Thanks to my experience as a marketing and communication professional, I will guide you through best practices and winning strategies.

Whether you are just starting out or looking to hone your existing skills, this course will provide you with the knowledge and skills to excel in marketing, digital marketing and communication.

Join me for an exciting and engaging journey that will allow you to develop your expertise and stand out in a competitive professional environment.

Soukaina

5.0

(7)

As a passionate doctoral student and researcher in management science, as well as a teacher specializing in marketing in a higher school, I am also responsible for supervising tutorials in accounting for first-year students at the faculty. social sciences and economics. My expertise in these key areas of higher education is solidly established.
If you are a first/second year undergraduate student in economics, or in college, looking to dive into the world of management, marketing and accounting, you have come to the right place. Together, we will explore these exciting subjects and master them with ease. Join me for an enriching educational experience.

Yassin

5.0

(7)

Level Up Your Career with Our Comprehensive Online Marketing Classes!

Want to excel in today’s fast-paced digital world? Our online marketing classes are designed to equip you with the latest strategies and tools to succeed. Whether you’re a beginner or looking to advance your skills, you’ll benefit from:

Industry-Relevant Curriculum: Learn SEO, social media, digital advertising, content marketing, and more.
Expert-Led Instruction: Get insights from seasoned marketing professionals.
Flexible Learning: Study at your own pace, with classes that fit your schedule.
Practical Skills: Apply what you learn through real-world projects and case studies.

Take the next step in your career! Enroll today and become a marketing pro from the comfort of your home!

Hicham

5.0

(7)

SUARDIAZ Group logo
Office Executive Director
Office Executive Director
SUARDIAZ Group · Full-timeSUARDIAZ Group · Full-time
Apr 2024 - Present · 10 mosApr 2024 to Present · 10 mos
Casablanca Metropolitan Area · On-siteCasablanca Metropolitan Area · On-site
Freight Forwarding / Shipping line agency
Multimodal Integrated Logistics Solutions / Air freight
Warehousing & Distribution Facilities
Chartering & Brokerage (Break Bulk & MT Tankers)
Chart-Parties & Demurrage consultancy
Port operations / Cargo & Ship agent / Container handling
Forwarding & Customs Clearance
Administrative and documentation management

د.محمد

5.0

(7)

دروس خصوصية ودورات احترافية أونلاين ( اقتصاد – إدارة – تسويق – محاسبة – بنوك ) من الصفر إلى الاحتراف والوظيفةأنا دكتور خبير حاصل على دكتوراه في الاقتصاد ، خبرة +10 سنوات في تدريس الجامعات والدورات الاحترافية.
سواء كنت طالب بكالوريوس، ماجستير، دكتوراه، أو محترف يريد تطوير مهاراته لوظيفة أفضل

Sana

5.0

(7)

17 ans d'expérience dans l'enseignement. Mes cours, adaptés à tous les niveaux, offrent une approche interactive et personnalisée. Au-delà de l'enseignement, ma passion s'étend à la littérature et à la culture françaises et arabes. Alors rejoins moi vite pour une exploration linguistique mémorable !
Enseignante passionnée, je donne des cours de français / arabe aux enfants et aux adultes depuis plus de 15 ans. En plus, mon diplôme en Marketing ainsi que ma certification en Formation, font l'efficacité de ma méthodologie d'enseignement, dynamique et adaptée à tes besoins individuels. Mon approche est interactive et basée sur des situations réelles de la vie quotidienne.
Avec moi, ton expérience d'apprentissage ira au-delà des leçons académiques complexes ! C’est une immersion dynamique dans la langue d’une façon personnalisée. Chaque cours sera conçu pour répondre à tes besoins individuels, t'offrant ainsi une opportunité précieuse de progresser de manière significative. La flexibilité et l'adaptabilité seront les mots-clés, car je suivrai ton rythme d'apprentissage. En réservant dès maintenant, tu t'engages dans un voyage éducatif unique, où l'apprentissage ne sera pas seulement instructif mais aussi extrêmement gratifiant !

Module 1: Configuring the Visual Identity (Brand Kit) The difference between an amateur and a pro lies in consistency. This module teaches you how to lock in a company's brand image.

The Brand Kit: Import and configuration of logos, precise color palettes (hexadecimal codes) and company typography.

Team Management: How to share folders, assign roles and validate designs in collaborative mode.

Asset Organization: Structuring folders (photos, icons, projects) to optimize workflow.

Module 2: Advanced Social Media Content Creation Learn how to create formats that generate engagement (mentioned in your portfolio).

LinkedIn and Instagram Carousels: Techniques for creating continuous (uninterrupted) carousels that capture attention.

Magic Switch: Transform an Instagram post into a Story, LinkedIn cover, or flyer in one click, without having to redo everything.

Photo Clipping (Background Eraser): Use Canva Pro's star tool to isolate products or people and create e-commerce quality visuals.

Module 3: Video and Animation for Business: Using Canva Pro for quick and easy video production.

Reels and TikToks editing: Assembling sequences, adding royalty-free music and audio synchronization.

"Button" animations: Create smooth appearance animations to add dynamism to text and graphic elements.

Transition and Overlay: Simple techniques to give a professional look to corporate videos.

Module 4: Automation and Artificial Intelligence (Productivity) The "Expert" module to save valuable time.

Bulk Create: The method to generate 50 visuals (quotes, product presentations) in 5 minutes from a CSV or Excel file.

Magic Studio: Using AI to generate images, extend backgrounds, or draft texts.

Content Planner: Use Canva Pro's built-in calendar to schedule social media posts directly.

Module 5: Professional Documents and Presentations Beyond social networks, managing corporate communication.

Impactful Presentations: Create modern slides that replace PowerPoint, with interactive graphics.

Sales Support: Design of sales proposals, stylized invoices and interactive business cards (QR codes).

Mockups: Put your designs in context (on a computer screen, a t-shirt, a mug) to present them to clients.

Pedagogical Approach: Each module concludes with a direct practical exercise (e.g., "Configure your Brand Kit" or "Generate 10 posts automatically"). The objective is to master the paid features that justify the investment in the tool.

Fatimazahra

5.0

(7)

My method: 20% Strategy / 80% Execution.

A great tool without a strategy is useless. My coaching is structured to make you autonomous and effective across the entire digital value chain.

The Skills Development Program:
Strategic Fundamentals: Market audit, niche positioning and definition of your Personas. We build the foundation before launching campaigns.

SEO & Inbound Marketing: Mastery of leading tools (SEMrush, Ahrefs) to dominate search results and attract qualified traffic.

Web Ecosystem: Design and management of high-performance websites using WordPress or Wix, including technical expertise in hosting and user experience (UX).

Automation & AI (The Scaling Lever): Save valuable time by automating your marketing processes. I train you on cutting-edge tools: Zapier, n8n, Codeword, and the advanced Google Workspace suite.

The goal is simple: Each session must result in concrete action on your project. You won't leave with notes, but with a working system.

Sarah

5.0

(7)

As a logistics specialist with a Master's and a PhD in logistics, I possess solid expertise in logistics management, business development, and strategic planning. I teach at the university level and in online training centers, sharing my knowledge through tailored teaching approaches.