Remote Customer Service Soft Skills Lessons for Teens & Adults

From 12 $ /h

This class is for persons who are interested in working at home in the customer service industry. The focus is to learn basic soft skills that are essentially in adding to your list of skills when applying for your next customer support job. You will learn at the end, even if you have never worked as a support agent a day in your life, how to handle even the most difficult situations in the most professional manner.

Extra information

Bring your own laptop, and come ready with questions

Location

Online from Jamaica

Age

Teenagers (13-17 years old)

Adults (18-64 years old)

Seniors (65+ years old)

Student level

Beginner

Duration

60 minutes

The class is taught in

English

Skills

Customer service

Developmental skills

Communication skills

Availability of a typical week

(GMT -04:00)

New York

Online via webcam

Mon

Tue

Wed

Thu

Fri

Sat

Sun

00-04

04-08

08-12

12-16

16-20

20-24

English Homework Help, Tutoring and Assistance with Comprehension for Elementary Students

12 $ /h

This class is for parents who do not have the time to assist their kids with homework because of busy work schedules. What's in it for your child? My goal is to help your child with homework needs in English, and to take it step further and pay special attention to comprehension and reading skills, all while doing so in a fun exciting setting. It is important that kids have additional support and so there are tutoring options available if so desired.

I will also be assigning homework for when students leave our sessions, those will be followed up with on our next sessions and then I will be sending progress reports to you each week on your child's overall performa

Learn How To Cook in 10 Easy Steps for Beginner Cooks

13 $ /h

This class is no Worst Cooks in America BUT I assure you after we are finished you will be able to make a decent home cooked meal with a very elegant flair. You will learn a wide range of cooking techniques backed by international flavors. It will be fun as we learn in 10 easy steps per meal! And if you have never cooked a day in your life, this will definitely work for you! I will post videos, recipes and instructions and you will replicate those and send photos and videos back.

Alessio

5.0

(14)

I've been teaching Italian for over 5 years, armed with a Double Degree in Languages, plus not one, but two Masters in teaching Italian! 🎓 🇮🇹 And here's the ciliegina sulla torta: I just started a BSc in International Communication.

Are you ready to embark on an incredible adventure through the enchanting world of Italy, Italians, and gestures? :-)

We begin by assessing your level, goals, and needs. Together, we craft a personalized plan, ensuring that your learning experience is tailored, efficient, and effective. The classes are tailored to suit your individual level, needs, and goals. Depending on you, we will use textbooks, online tools, or articles among others.

My approach encompasses various aspects such as conversation, vocabulary, grammar, Italian culture, or test preparation.

Book our class now!

Caroline

5.0

(14)

Dutch for speakers of other languages: all levels
Grammar - spelling - pronunciation - conversation - preparation ITNA...
I make my own material tailored to the student.

Dutch for native speakers: spelling - reader-oriented writing
If desired, the following is possible: correction and revision, proofreading of papers and theses, translations from English / Spanish (prices are determined based on the number of words)

The price for a lesson is for 1 person. Do you want to take the lesson with several people? Please contact me to ask for the price.

The available times during the week often change. So feel free to contact me to ask if your preferred moment is still available.

Cami

5.0

(14)

Whether your goal is personal or professional, speaking is a predominantly physical activity, relying on a body, a voice, a breath, a rhythm (diction) and an emotion (the imagination and the sensations, reflecting the involvement of the speaker in his speech.

How to send a clear message? How to make the difference, to make an impression? How to regain self-confidence and control the management of his emotions?

Knowing how to speak in public is now a necessity for the company and in the company. From a personal point of view, this is a vector for better relationships and optimal messages. On the phone, in a meeting, in front of a client or a banker (...), your public speaking must be effective and efficient with clear, simple and powerful messages, creating a match between the message received and the message sent.

Simple and pragmatic tools will be presented and then put into practice for: generating listening ● making an impression ● fostering trust ● generating need ● motivating teams by explaining a strategy ● getting messages across within groups.

Controlled, the method allows:

• improve self-confidence and stress management with the development of the speaker's fluency (verbal-bodily), his public speaking and his sense of repartee and improvisation

• to work on his ease, leadership, his NLP, his charisma, his creativity and to go towards a certain personal development, through a set of scenarios

* improve the characteristics of the spoken voice (timbre, pitch, intention, flow)

Completed by basic exercises (diction, voice, presence, breathing, presentation, time management ...), role plays, improvisations and simulations will be set up.

With the key words: pronunciation, rhetoric, verbal and non-verbal communication, diction / articulation, the sense of repartee, structured speech (...).

The goal is not only to focus on verbal communication but also on nonverbal communication, so as to make the control of his body, his voice (...), a real and lasting strength.

Depending on the interaction between the trainer - coach and the one who consults, there is no single way to operate: each type of session depends on the needs and difficulties of each.

In all cases, it is very often a question, while adapting to your own needs and after having precisely diagnosed your desired objective and the blockages encountered, to combine the theory (the bases of the studied concept, for example NLP / information asymmetry / the "how to say no" / the tools of non-verbal communication or the application of kinaesthesia) and its application (through exercises and direct applications).

For example, are discussed:

- the fundamentals of public speaking: breathing, gaze and body language

- diction and elocution: rhythm and range of your voice - management of your emotions and your emotional overflow (example: stress) - work on the body, to amplify your charisma and ensure consistency between your message and your body ... with the aim of:

* Enhance your presentation and arouse interest by focusing on your strengths, your qualities ... your personality

* Match the content and form of your message

* Improve your charisma, your self-confidence and the benefits of your emotional intelligence

Postgraduate School Training & Ivy league college in the United States, specialized and worked for over 13 years, in Europe and North America, in the field of communication and public speaking in renowned public and private international institutions, involved in forums and conferences, and focused on two areas: training and coaching, with the key words pedagogy and careful methodology.

PLACES
- Locations: Geneva - Lausanne - Friborg - Neuchâtel - Montreux - Basel - Sion - Sierre - Morges - Bienne. But currently and until further notice, only by videoconference in accordance with national recommendations on Covid. These sessions also seem to be perfectly unanimous since they have the advantages of live (example: quality of the interaction), without its disadvantages (example: loss of travel time) with additional advantages (example: notes that can be re-read on the chat). In this context, the videoconference sessions for which you asked me to seem to suit everyone perfectly, take place very optimally and generate a certain enthusiasm (and a certain enthusiasm). That is why, at your request, I continue to offer this option. Take good care of yourself and yours!

PROGRAM
A la carte program: evaluated and adapted to each need.

Mohamed

5.0

(14)

University English Instructor| Started teaching English 9 years ago| Specializing in Conversational English.

My teaching approach is designed to develop communication skills above all. We watch or read materials, such as videos, articles, stories, poems, caricatures, then discuss them; we act out situations from everyday life; we take positions and practice debates. However, this doesn’t mean that we just practice speaking. I also make sure the learner is not running in circles. I’m here to ensure that they do not keep repeating the same mistakes or keep using the same expressions over and over in conversation.
In order to keep making progress, I take my student on a journey that involves:
• Improving their grammar.
• Fixing their pronunciation.
• Enriching their vocabulary by learning to use new words and common idioms.
By the end of this course, you should be able to speak English fluently and confidently.

PS: Because of my academic specialty, I also help with academic writing and creative writing.

Awni

5.0

(14)

French DELF & TCF Exam Preparation | Get Certified with Confidence

Are you preparing for the DELF or TCF French exam for studies, work, or immigration?
I offer professional, results-focused preparation to help you reach your target score with confidence.

🎯 What you will get:
✔ Preparation for DELF A1–C1 and TCF (all formats)
✔ Full training in the 4 official skills:

Listening

Reading

Writing

Speaking
✔ Mock exams with detailed feedback based on official criteria
✔ Exam strategies, time management & common pitfalls
✔ Vocabulary and grammar targeted to your exam level

👨‍🏫 About me:

Experienced French language instructor

Specialized in DELF & TCF exam preparation

Proven methods adapted to your level and goals

Clear explanations and confidence-building speaking practice

💻 Lesson format:
📍 Online
⏱ Flexible schedule
🌍 International students welcome

📩 Book your first lesson on Apprentus today and take the next step toward French certification!

Nesrine

5.0

(14)

Hello everyone,
I have been a teacher since 2014. The Tunisian dialect is my mother tongue.
I am here to help those who like to learn Tunisian: vocabulary, pronunciation, listening-comprehension, conversation, reading,...
The courses are well prepared and focus on different themes. Learning tools are available to facilitate understanding.
I don't neglect my students' mistakes so that they can improve.
At the end of each session, detailed feedback will be provided.
If you are interested, please contact me.

Gabriella

5.0

(14)

This course focuses on practical, communication-oriented English for all levels. You will learn to:
• Speak English from the first class
• Practice real conversations and professional situations
• Improve grammar, writing, and comprehension
• Prepare for Cambridge, IELTS or other exams
• Achieving specific goals, such as job interviews or academic assignments

The classes are personalized, structured, and interactive, guaranteeing constant progress.

Englisholic

5.0

(14)

Hi 👋 I'm Kainat 😀 i have been teaching English language for 6 years , I have done B.S in applied linguistic with TEFL certification, I teach advance American Expressions, vocabularies, idiomatic expressions, phrasal verb or what not . My style of teaching is friendly and v easy I provide loops and repeating techniques with the help of audio and videos if you want to be part of natural English join me 😀 feel the difference

Shaira

5.0

(14)

👋 Hi! I’m your English speaking partner
Do you understand English... but feel shy or nervous when speaking?
You’re not alone - and I’m here to help you change that 😊

🗣️ My goal is simple:
To help you speak English confidently and naturally in real-life situations.
In my class, you won’t just study English...
👉 You will actually USE it.

💬 What makes my class different?
✨ You speak from the FIRST lesson
✨ Friendly, relaxed, and no-judgment environment
✨ I help you step-by-step (at your pace)
✨ Lessons are personalized just for YOU

🎯 We will focus on:
Real-life conversations
Pronunciation & vocabulary
Speaking fluently without overthinking
Building your confidence

😌 Don’t worry if you:
Feel shy or nervous
Make mistakes
Forget words
That’s completely normal — and I will guide you patiently 💚

🌟 Imagine this:
You can speak English confidently...
✔️ With friends
✔️ At work
✔️ While traveling
No fear. No hesitation.

👩‍🏫 My teaching style
I’m friendly, patient, and supportive.
I create a comfortable space where you can speak freely and improve naturally.

🔥 Ready to start?
You don’t need perfect English.
👉 You just need to start.

Book a class now and let’s build your confidence together!

Jason

5.0

(14)

For over 15 years, I have been helping students and professionals move from understanding English to speaking English with ease, naturalness and confidence.

You understand English... but you struggle with speaking it? That's normal — the problem often comes from the method, not from you.

With a clear and structured approach combined with real-world practice, you progress quickly and finally use English in concrete situations.

▸ MY APPROACH
I combine structured grammar and real conversation so you can speak, think, and react directly in English. You no longer have to choose between understanding and speaking—you do both.

▸ TWO TYPES OF STUDENTS
I primarily work with two types of clients:

• Structured progression
You build a solid foundation (grammar, vocabulary, structure) for work, studies or everyday life.

• Fluidity and ease
You already have a certain level but you want to speak more naturally, gain confidence and be comfortable in real-life situations.

For example: interviews, meetings, presentations, exchanges with international teams.

▸ PROFESSIONAL ENGLISH
With a background in American business school and experience in a professional environment, I help you communicate effectively in English in real-life contexts.

▸ OBJECTIVE
Speak with confidence, fluency, and precision.

If you are serious about your progress and want concrete results, let's begin.

Anne

5.0

(14)

Greetings! My name is Anne, and I love working with people from different countries, backgrounds, and age groups.

I am a native English speaker (with a neutral North American accent) who has had the privilege of living in 5 different countries so far. I am proficient in American, Canadian, and British English—I can teach one style or a mix of all three! This includes differences in pronunciation, conversational English (sentence structure and common phrases), grammar, spelling, and academic/professional communication. I also help students understand cultural nuances, including the fine art of mastering direct versus indirect communication.

I have also dabbled in a bit of Aussie slang during my time in Australia—which may not always be practical, but is heaps fun to know if you are keen (that was very Aussie English there)!

My specialty is helping learners develop an English accent that is clear and easily understood worldwide (avoiding thick, muffled, or fast accents).

I hold a Bachelor of Business Administration from one of the top business schools in Canada and have been working in the non-profit sector since graduating. Therefore, I am also able to help you improve your professional communication skills, including speaking, writing, interviewing, etiquette, body language, and understanding the nuances of different business settings.

Having had the privilege of working with people from approximately 45% of the world’s nationalities thus far, I am very familiar with differences in culture around the world, and how to navigate transitioning between them smoothly (aka code switching)!

My first business was a home tutoring service that I started in high school, teaching English and Math. I have lots of experience working with children, youth, and young adults from around the world, and am friendly, caring, patient, and encouraging in my teaching approach.

My lessons are tailored to your specific needs and goals, and my 'starter‐finisher' personality will help you reach them—at your own pace! They are practical (drawing on real-world experience), interactive, engaging, and, most importantly, fun! I will not give up on you (no matter where you are starting from) because I deeply enjoy helping people build confidence—not just in English, but in themselves.

I look forward to meeting you!

Norma

5.0

(14)

Are you ready to improve your English in a fun, simple, and effective way? 🌍✨

In this class, I will help you learn English from A to Z, whether you are a beginner or already have some basics. My focus is not only on grammar, but especially on real communication — so you can speak confidently in everyday life, work, or travel.

Together, we will work on:
✔ Speaking and real-life conversations
✔ Pronunciation and confidence
✔ Vocabulary for daily life and professional use
✔ Listening and understanding
✔ Reading and writing (simple to advanced)
✔ Grammar explained in an easy way

My teaching style is interactive and personalized. I usually start with a short evaluation to understand your level, then I adapt the lessons based on your goals.

I also like to keep learning fun by using conversations, activities, and practical situations — not boring academic methods 😊

Whether you want to:
• Speak fluently
• Prepare for interviews
• Improve your daily communication
• Or simply feel more confident in English

I’m here to help you step by step 💬

Fernanda

5.0

(14)

¡Hola! I am here to help you achieve your language learning goals. I am a native speaker of Spanish with a bachelor's degree in Spanish and a doctorate in Linguistics from the University of Manchester, where I carried out research in Second Language Acquisition. An enthusiastic language learner myself, I enjoy finding new, effective ways to teach and learn languages. With 20 years of experience working with teenagers and adults, I am happy to support you through your journey, no matter if you're a beginner or an experienced learner who needs practice.

Mubarak

5.0

(14)

In this class, students will learn how to speak English confidently and communicate effectively in real-life situations. They will develop all four core language skills—speaking, listening, reading, and writing—while building a strong understanding of grammar and sentence structure.
Students will improve their pronunciation, vocabulary, and comprehension, and gain the confidence to express themselves clearly in conversations, schoolwork, and everyday use.
Each lesson is designed to be interactive, practical, and easy to follow, helping learners make steady and noticeable progress over time.

Kimberly

5.0

(14)

This English class is designed to help students improve their reading, writing, speaking, and listening skills in a clear and supportive environment. Lessons are tailored to each student’s level and goals, whether they are beginners building a strong foundation or advanced learners refining their fluency and confidence.The course focuses on grammar, vocabulary, pronunciation, comprehension, and effective communication. Students will also receive guidance on essay writing, presentations, exam preparation, and everyday conversational English.My teaching style is patient, interactive, and practical, ensuring that students feel comfortable asking questions and making progress at their own pace.