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from18.57USD/ h

Customer Service for all Industries, Differentiate between Good and Great Customer Service

Customer service is the core essence of any business. You may have a great product to offer but your relations with the customer and its sustainability will ensure how your business progress.

In this class we take you through a basic psychological understanding of different types of Customers and their behavior to include in a thoughtful process before approaching any customers.

Extra information

Bring your laptops, steady WIFI connections, Speakers and Microphones

Location

Online via webcam

General info

Skills:
Age:
Adults (18-64 years old)
Seniors (65+ years old)
Student level:
Beginner
Intermediate
Advanced
Duration:
60 minutes
The class is taught in:English

About Me

Hello everyone,

My name is Kumar, a graduate of Hospitality and Tourism Studies from Mumbai, India.

I have spent the last 16 years of my life in the Hospitality and Tourism Industry working with great hospitality brands such as Hyatt, Fairmont, Address Group, Starwood and JW Marriott.

I am known by peers for being a pioneer in the field of Food and Beverage Management, Events Sales and Execution, Recruitment, Training and Development, Team Management and how to bring out the best in an individual's talent.

Through my training courses, I am willing to share my experience so that you can benefit in your personal and professional life with simple tried and tested strategies.

Education

BSc. in Hotel and Hospitality Administration
Certificate in Train the Trainer
Certificate in Food Hygiene
Certificate in Wine and Spirit Tasting
Certificate in Food and Beverage Concept Development
Certificate in Revenue Management

Experience / Qualifications

1. Director of Business Development. Thailand - 2017 till present
2. Senior Manager - Events Sales and Operations @ JW Marriott Khao Lak, Thailand - 2016 - 2017
3. Food and Beverage Manager @ Grosvenor House, Dubai - 2013 - 2016
4. Trainer and Events Operations Manager @ The Address Hotels and Resorts, Dubai - 2010 - 2013
5. Food and Beverage Supervisor @ The Fairmont, Dubai - 2006 - 2010
6. Food and Beverage Associate @ The Grand Hyatt, Mumbai - 2004 - 2006

Ask a question

Send a message explaining your needs and Kumar will reply soon:
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Ex. "Hi, when are you available to meet for a lesson?"

Availability of a typical week

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from $18.58Online via webcam

Good-fit Instructor Guarantee


If you are not satisfied after your first lesson, Apprentus will find you another instructor or will refund your first lesson.

Online reputation

  • Instructor since March 2021
  • Google connected

Availability of a typical week

MonTueWedThuFriSatSun
7              
8              
9              
10              
11  Monday at 11:00  Tuesday at 11:00  Wednesday at 11:00  Thursday at 11:00  Friday at 11:00    
12              
13              
14              
15  Monday at 15:00  Tuesday at 15:00  Wednesday at 15:00  Thursday at 15:00  Friday at 15:00    
16              
17              
18              
19              
20              
21              
22              
23              
from $18.58Online via webcam

Good-fit Instructor Guarantee


If you are not satisfied after your first lesson, Apprentus will find you another instructor or will refund your first lesson.

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