FavouritesAdd to Wish List
FavouritesAdd to Wish List
from16.98USD/ h

Customer Service for all Industries, Differentiate between Good and Great Customer Service

Customer service is the core essence of any business. You may have a great product to offer but your relations with the customer and its sustainability will ensure how your business progress.

In this class we take you through a basic psychological understanding of different types of Customers and their behavior to include in a thoughtful process before approaching any customers.

Extra information

Bring your laptops, steady WIFI connections, Speakers and Microphones

Location

Online via webcam

General info

Skills:
Age:
Adults (18-64 years old)
Seniors (65+ years old)
Student level:
Beginner
Intermediate
Advanced
Duration:
60 minutes
The class is taught in:English

About Me

Hello everyone,

My name is Kumar, a graduate of Hospitality and Tourism Studies from Mumbai, India.

I have spent the last 16 years of my life in the Hospitality and Tourism Industry working with great hospitality brands such as Hyatt, Fairmont, Address Group, Starwood and JW Marriott.

I am known by peers for being a pioneer in the field of Food and Beverage Management, Events Sales and Execution, Recruitment, Training and Development, Team Management and how to bring out the best in an individual's talent.

Through my training courses, I am willing to share my experience so that you can benefit in your personal and professional life with simple tried and tested strategies.

Education

BSc. in Hotel and Hospitality Administration
Certificate in Train the Trainer
Certificate in Food Hygiene
Certificate in Wine and Spirit Tasting
Certificate in Food and Beverage Concept Development
Certificate in Revenue Management

Experience / Qualifications

1. Director of Business Development. Thailand - 2017 till present
2. Senior Manager - Events Sales and Operations @ JW Marriott Khao Lak, Thailand - 2016 - 2017
3. Food and Beverage Manager @ Grosvenor House, Dubai - 2013 - 2016
4. Trainer and Events Operations Manager @ The Address Hotels and Resorts, Dubai - 2010 - 2013
5. Food and Beverage Supervisor @ The Fairmont, Dubai - 2006 - 2010
6. Food and Beverage Associate @ The Grand Hyatt, Mumbai - 2004 - 2006

Ask a question

Send a message explaining your needs and Kumar will reply soon:
The more detail, the better.
Ex. "Hi, when are you available to meet for a lesson?"

Availability of a typical week

(GMT -04:00) New York
MonTueWedThuFriSatSun
0  Monday at 0:00  Tuesday at 0:00  Wednesday at 0:00  Thursday at 0:00  Friday at 0:00    
1              
2              
3              
4  Monday at 4:00  Tuesday at 4:00  Wednesday at 4:00  Thursday at 4:00  Friday at 4:00    
5              
6              
7              
8              
9              
10              
11              
12              
13              
14              
15              
16              
17              
18              
19              
20              
21              
22              
23              
from $16.99Online via webcam

Good-fit Instructor Guarantee


If you are not satisfied after your first lesson, Apprentus will find you another instructor or will refund your first lesson.

Online reputation

  • Instructor since March 2021
  • Google connected

Availability of a typical week

(GMT -04:00) New York
MonTueWedThuFriSatSun
0  Monday at 0:00  Tuesday at 0:00  Wednesday at 0:00  Thursday at 0:00  Friday at 0:00    
1              
2              
3              
4  Monday at 4:00  Tuesday at 4:00  Wednesday at 4:00  Thursday at 4:00  Friday at 4:00    
5              
6              
7              
8              
9              
10              
11              
12              
13              
14              
15              
16              
17              
18              
19              
20              
21              
22              
23              
from $16.99Online via webcam

Good-fit Instructor Guarantee


If you are not satisfied after your first lesson, Apprentus will find you another instructor or will refund your first lesson.

Share

You are here


Jad
Research Methods Statistics and Analytics-Thesis Assistance (BS MS and Phd level)- Qualitative and Quantitative research methods-SPSS STATA
-I provide full assistance in developing a research project from A to Z, covering the initial steps of formulating a good research question, to writing a good literature review, collecting data and analyzing it -Develop a comprehensive understanding of Research Methodologies and practice - Advanced Data preparation and analysis using SPSS or STATA, JASP -Develop Questionnaires and surveys -Qualitative and Quantitative advanced analysis (multivariate regressions, Panel, VAR, Time series etc.) -full thesis writing assistance

Simone
Digital Marketing and Advertising & Web Development Consultant for START-UPS and SMEs (Small and medium-sized enterprises)
As a Business Development Manager for a Software House and Digital Marketing & Web Development Agency, I have developed essential skills and knowledge on how to create and to manage the Marketing & Advertising as well as the Digital business of Start-ups and SMEs. Market Experience 1) Italy 2) The Netherlands 3) Belgium My consultacies/lessons are about: 1) Business Analysis 2) Website Analysis 3) Marketing Plan 4) Web Marketing Development 5) Digital Marketing & Advertising 6) Brand Building & Brand Management 7) Digital Identity Building & Digital Identity Management 8) Social Media 9) E-commerce For each of these points I can provide a Professional Analysis as well as a Business Proposal.

Cindy
Private lessons of Management Sciences (Management)
Hello, Master student in Supply Chain & Business Management in Barcelona, ​​I propose to give private lessons of French, English and Management for students of all levels. I gave refresher courses to college students in business subjects for two consecutive years. I am available for one year and I can give lessons at home but also on Skype. Feel free to contact me for more information, Have a good day, Cindy

Raneem
English, Social Studies, beginner math, and even Arabic if you're interested!
I'm a business degree university graduate. My mother language is Arabic but I'm fluent in English as well. I specialize in teaching English courses as a whole ( English, biology, social studies, etc..) I can teach all levels of students at all different classes. I have experience in translation from Arabic to English and English to Arabic. I'm also an American citizen. English is a very easy language. Once you get the hang of it, it's all about will power!

Natalia
The Art of Gift Giving (or How to Give the Perfect Gift)
Good gift giving is an art. We want to give people gifts they will love, and keep, and sometimes a gift-card or a new pair of socks doesn't cut it. In this class, you will brainstorm the perfect gift idea for your SO, parents, siblings or coworkers, while learning a method of empathetic gifting that I have perfected over the years. With an open mind, and some guidance, get ready to become an excellent gift giver!

Antoine
Marketing, Promotion, Digital Optimization and SEO
The course module is adapted to the student. You will earn: ▪️ An integrated digital marketing strategy based on your own organizational context. ▪️ Skills to effectively analyze and leverage data to make breakthrough data-driven decisions. ▪️ A future perspective on marketing and an overview of how to use emerging digital channels and technologies, such as artificial intelligence (AI) and chatbots, within your organization. ▪️ Accept the challenges and opportunities of disruptive technology in your digital marketing strategy.

Hanane
mentoring: business creation procedures / business opportunities in Morocco / business development / key factors of SME performance
This entrepreneurship course aims to develop the sense of initiative and the entrepreneurial spirit, in order to make him discover and exploit your full entrepreneurial potential. an interpersonal relationship of support, accompaniment, exchanges, learning and transmission of experience -Understand the entrepreneurial spirit and the skills required; -Develop innovative project ideas using creativity techniques; - Identify customer needs and key market players; - prospecting techniques; -mistakes to avoid during start-up; - Master the techniques of researching commercial information in the field; - Understand the specificities of the technical study; -Plan human resources needs; - Establish the financial feasibility of the project; - internal management procedures; - Differentiate between the different legal forms for starting a business; - Develop a business model; - Write a business plan

Lhoussain
Consultant trainer in logistics strategy and supply chain management 5 years of experience
Production management, Transport management supply and stock management International trade Writing TFE Statistics and probability I am a trainer for 5 years of experience in the field of logistics and transport management. I currently have a master's degree in logistics and marketing and a master's degree in logistics and supply chain.

Jay
CONVERSATIONAL ENGLISH: Improve with Native English Speaker!
This is a communicative English class for developing speech. Here we will explore, vocabulary with nuances in meanings, synonyms, idioms, proverbs, some phrasal verb and prepositional verbs and all-around social English. The possibilities are endless for focusing on Public Speaking, Intonation and Voice Projection as well. This may be stimulated by interesting audios, short readers or videos. If there are topics you have in mind, we can additionally explore and incorporate this into your lessons. If you need to start speaking English, this class is for you!

Diane-Marie
Marketing / Project planning for beginners or intermediates
Discover the basics of Marketing! I have a Master's degree in the subject (as well as Economics) ,as well as being Six Sigma Green belt certified. Whether you are curious about it, need a refresher session(s) or help with the creation of your Business Plan, I am here for you!

Sash
Providing the best Customer Service Training for you
Customer service is important to your business because it retains customers and extracts more value from them. By providing top-notch customer service, businesses recoup customer acquisition costs and cultivate a loyal following that refers customers, serves as case studies, and provides testimonials and reviews. If working as a customer service representative, this can help you excellent customer service, outstanding performance and eventually get promoted.

Philippe
Introduction to Digital Marketing (SEO, SEM, Facebook, Youtube, Instagram, etc.)
About the course: - This course offers a complete, accessible and attractive introduction to the principles of digital marketing. My goal is to teach you how to develop a digital marketing strategy and how to execute it. About me: - I work in marketing at one of the world's largest consumer goods companies (FMCG), which employs> 100,000 people in approximately 70 countries. I am based in Geneva, where I manage the global marketing of a brand of more than a billion dollars. Previously, I was Digital Marketing Manager for a brand of shampoos and hair dyes, as well as Consultant in Digital Market + ing. In my free time, I am a Marketing Assistant at Solvay Business School Brussels School of Economics & Management and I practice triathlon and sailing.

Kennedy
Academic Research & Writing, English, Essays, Personal Statements, CVs,
This class is committed to providing the supplemental skills that students require to advance in their studies and career. The primary goal of the this class is enhance students' knowledge and skills is a style that is convenient and effective compared to traditional styles. Whether you are a sophomore looking for a little help in your Business Management homework or a graduate student wishing to improve your writing skills to ace your thesis, you will get the help you need here.

Godfred Ani
Business course on how to improve on your Customer Service in any industry.
Customer service is the support and assistance businesses offer before, during, and after purchasing the products/services. Quality customer service adds an immense amount of value to a product and helps build long-lasting relationships with customers. Today’s customer service is much more than traditional phone support. Rapid tech advancements reshaped the way businesses interact with customers and created the proliferation of digital service channels. Receiving fast, efficient, personalized support and a seamless experience is what consumers generally expect from brands these days. Customer service should be a top priority for any business and practitioners because ; Customer service expectations are constantly increasing and changing. Consumers value high-quality service and are ready to pay more to receive it. Customer service can significantly influence consumers’ buying decisions. Good customer service helps increase customer satisfaction, improve customer relations and retention. Happy consumers tend to share their positive service experiences, creating positive word-of-mouth for brands. Outstanding customer service can turn customers into brand advocates, which brings in more traffic and referrals. Consumers will not tolerate bad service and leave brands that fail to meet their service expectations. Unsatisfied customers can damage a brand’s reputation by sharing their negative service experiences through social networks and review sites. Investing in service improvement is cheaper than dealing with a damaged reputation caused by poor service. High-quality customer service ultimately results in continued revenue growth. Please feel free to join my class for a practical and a top notch tutorial on customer service for continuous improvement in the service and product sector .

Emilia
Business studies for all. From primary education to adult learning. Including GCSE, A Levels and BTEC
I can teach any level depending on what you want to learn. I can start at primary school to secondary to GCSE to A Level. I will teach in accordance with the UK curriculum. I aim to introduce and enable an understanding of the fundamental concepts, theories and techniques of business, marketing and their application into real life business situations. Through the acquisition of critical understanding of the impact of business, marketing and its criticisms in our globalised world, transferable skills sets, vital for the modern marketing practice, are developed.