FavouritesAdd to Wish List
FavouritesAdd to Wish List
FavouritesAdd to Wish List
from33.10USD/ h

Business course on how to improve on your Customer Service in any industry.

Customer service is the support and assistance businesses offer before, during, and after purchasing the products/services. Quality customer service adds an immense amount of value to a product and helps build long-lasting relationships with customers.

Today’s customer service is much more than traditional phone support. Rapid tech advancements reshaped the way businesses interact with customers and created the proliferation of digital service channels. Receiving fast, efficient, personalized support and a seamless experience is what consumers generally expect from brands these days.

Customer service should be a top priority for any business and practitioners because ;
Customer service expectations are constantly increasing and changing.

Consumers value high-quality service and are ready to pay more to receive it.

Customer service can significantly influence consumers’ buying decisions.

Good customer service helps increase customer satisfaction, improve customer relations and retention.

Happy consumers tend to share their positive service experiences, creating positive word-of-mouth for brands.

Outstanding customer service can turn customers into brand advocates, which brings in more traffic and referrals.

Consumers will not tolerate bad service and leave brands that fail to meet their service expectations.

Unsatisfied customers can damage a brand’s reputation by sharing their negative service experiences through social networks and review sites.

Investing in service improvement is cheaper than dealing with a damaged reputation caused by poor service.

High-quality customer service ultimately results in continued revenue growth.

Please feel free to join my class for a practical and a top notch tutorial on customer service for continuous improvement in the service and product sector .

Extra information

Students or participants for this class should get their laptops ,pay attention and ask questions ,because my class would be so interactive and exciting.

Location

Online via webcam

General info

Skills:
Age:
Teenagers (13-17 years old)
Adults (18-64 years old)
Seniors (65+ years old)
Student level:
Beginner
Intermediate
Advanced
Duration:
30 minutes
45 minutes
60 minutes
90 minutes
120 minutes
The class is taught in:English

About Me

Dedicated and passion driven Customer Service/Sales Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

I have trained and occupied managerial positions in various capacities as a customer service person .Teaching and lecturing has been one of my passions aside work , and able to deliver anytime when given the opportunity.

I am a lovely and a lively tutor on any day irrespective of any provocation.
I believe and understand what i love to do and able to manage it.
Learning, I believe is a process and since no human being is a repository of knowledge.

We always have to give people a chance , whether slow or fast leaners , the utmost aim to achieving some success with my student is to make my class interactive , exciting and making the topics feel so simple and easy to understand . I have an enviable experience and qualifications in the field of business and it's related courses.

therefore with all these traits i believe there should not be a difficulty for any student . I am inviting all to engage me and will succeed together .

Education

Diploma: Business -Accounting
Takoradi Polytechnic | Takoradi, Ghana | September 2003

Graduate Diploma: Procurement
Chartered Institute of Purchasing and Supply | United Kingdom, UK | January 2007

Diploma: Operations Management
Alison Training Courses | Ireland Online | February 2014

Diploma: Customer Service
Alison Training Courses | Ireland Online | July 2014

Advance Diploma Level 5: Customer Service and Public Relations
CPD Courses for Professional Development | United Kingdom 2021

Experience / Qualifications

Administrator - Business Operations
Affiliate school of professional studies | Accra, GH | Jan 2018-Current.

Chat Moderator/Host
888 Holdings International | Remote, Gibraltar | Jan 2014-Jan 2017

Grupo Noa international. (USA)
Training program on Telecommuting.
2016 (1 month) Customer service:

Country Sales Representative /Manager part time. (2016)
Instant football international. (Russia)


Operations Manager
Xtreme life management Consults | Accra, GH | Jan 2009-Jan 2013


Accounting Intern
Ghana Airways limited | Accra, GH | Aug 2002-Feb 2003

Ask a question

Send a message explaining your needs and Godfred Ani will reply soon:
The more detail, the better.
Ex. "Hi, when are you available to meet for a lesson?"

Availability of a typical week

MonTueWedThuFriSatSun
7              
8              
9              
10              
11  Monday at 11:00  Tuesday at 11:00  Wednesday at 11:00  Thursday at 11:00  Friday at 11:00  Saturday at 11:00  Sunday at 11:00
12              
13              
14  Monday at 14:00  Tuesday at 14:00  Wednesday at 14:00  Thursday at 14:00  Friday at 14:00  Saturday at 14:00  Sunday at 14:00
15              
16  Monday at 16:00  Tuesday at 16:00  Wednesday at 16:00  Thursday at 16:00  Friday at 16:00  Saturday at 16:00  Sunday at 16:00
17              
18              
19              
20  Monday at 20:00  Tuesday at 20:00  Wednesday at 20:00  Thursday at 20:00  Friday at 20:00  Saturday at 20:00  Sunday at 20:00
21  Monday at 21:00  Tuesday at 21:00  Wednesday at 21:00  Thursday at 21:00  Friday at 21:00  Saturday at 21:00  Sunday at 21:00
22              
23              
from $33.10Online via webcam

Good-fit Instructor Guarantee


If you are not satisfied after your first lesson, Apprentus will find you another instructor or will refund your first lesson.

Online reputation

  • Instructor since October 2021

Availability of a typical week

MonTueWedThuFriSatSun
7              
8              
9              
10              
11  Monday at 11:00  Tuesday at 11:00  Wednesday at 11:00  Thursday at 11:00  Friday at 11:00  Saturday at 11:00  Sunday at 11:00
12              
13              
14  Monday at 14:00  Tuesday at 14:00  Wednesday at 14:00  Thursday at 14:00  Friday at 14:00  Saturday at 14:00  Sunday at 14:00
15              
16  Monday at 16:00  Tuesday at 16:00  Wednesday at 16:00  Thursday at 16:00  Friday at 16:00  Saturday at 16:00  Sunday at 16:00
17              
18              
19              
20  Monday at 20:00  Tuesday at 20:00  Wednesday at 20:00  Thursday at 20:00  Friday at 20:00  Saturday at 20:00  Sunday at 20:00
21  Monday at 21:00  Tuesday at 21:00  Wednesday at 21:00  Thursday at 21:00  Friday at 21:00  Saturday at 21:00  Sunday at 21:00
22              
23              
from $33.10Online via webcam

Good-fit Instructor Guarantee


If you are not satisfied after your first lesson, Apprentus will find you another instructor or will refund your first lesson.

Share

You are here


Jad
Research Methods Statistics and Analytics-Thesis Assistance (BS MS and Phd level)- Qualitative and Quantitative research methods-SPSS STATA
-I provide full assistance in developing a research project from A to Z, covering the initial steps of formulating a good research question, to writing a good literature review, collecting data and analyzing it -Develop a comprehensive understanding of Research Methodologies and practice - Advanced Data preparation and analysis using SPSS or STATA, JASP -Develop Questionnaires and surveys -Qualitative and Quantitative advanced analysis (multivariate regressions, Panel, VAR, Time series etc.) -full thesis writing assistance

Cindy
Private lessons of Management Sciences (Management)
Hello, Master student in Supply Chain & Business Management in Barcelona, ​​I propose to give private lessons of French, English and Management for students of all levels. I gave refresher courses to college students in business subjects for two consecutive years. I am available for one year and I can give lessons at home but also on Skype. Feel free to contact me for more information, Have a good day, Cindy

Samia
Revision to the French baccalaureate anticipated tests + correction of the marketing project + possible online
Teacher of French and Francophone literature and teacher in French schools, offers revision and preparation courses for the anticipated French baccalaureate exams: * oral preparation and preparation of the collection to be presented * enrichment of literary knowledge * methodology for writing comments and training * methodology for writing essays and training * training on text analysis and response to the Corpus, .. I also offer courses at other levels with varied supports and adapted to needs. + Project correction sessions (marketing, etc.), educational monitoring, advice and presentation are offered.

Jennifer
Become the number one Customer service representative
A class on how to be the number one customer service agent no matter what company. I will give you so much information there is no way you will not be number one. I will show you how to speak on the phones how to show emapthy and how to be sincere as a professional

Rocío
MARKETING AND SOCIAL MEDIA MANAGEMENT - SEO Optimization
Do you want me to manage your accounts on social networks? Gain followers and make periodicals? I have years of experience in the use of RRSS and I like to create interaction and fluid content. I will be happy to help you, any questions do not hesitate to contact me

Naomi
Interpreting and translating Japanese - German // German proofreading
Hello! I am a German-Japanese native, born in Munich, who grew up bilingually and is a certified trainer for both languages. I also work as a translator and interpreter for German and Japanese and as a proofreader for German texts. Get in touch with no obligation if you are interested.

Aryce
CONVERSATIONAL ENGLISH: Improve with Native English Speaker!
This is a communicative English class for developing speech. Here we will explore, vocabulary with nuances in meanings, synonyms, idioms, proverbs, some phrasal verb and prepositional verbs and all-around social English. The possibilities are endless for focusing on Public Speaking, Intonation and Voice Projection as well. This may be stimulated by interesting audios, short readers or videos. If there are topics you have in mind, we can additionally explore and incorporate this into your lessons. If you need to start speaking English, this class is for you!

Ian
Sales Training and Coaching. Sales Strategy and Process
Sales is a strategy and a repeatable process. Over 20 experience in selling. Real Estate, Food Sales, SaaS selling. The reality is that the product is product knowledge, the sale is the strategy and process. If you are wanting to move into the field of sales, you are excited by the uncapped earning potential that being a sales professional can bring for you. Phone, Email, Inbound, Outbound, Automation when and how. Book some time and we will go though a comprehensive sales program with one on one ongoing coaching and guidance.

Monir
Private lessons in Arabic, French, English and in Management Sciences
I am a student at HEC Liège - School of Management of the University of Liège, I also have a master's degree in Management and Corporate Governance. My teaching method is to start by preparing a roadmap in advance concerning the most important theoretical points, then add practical cases in the form of exercises to assimilate the application of the theory to reality. Examples of real life are also used to be able to assimilate the theoretical part. If you need more information, do not hesitate to write to me.

Imran
Digital marketing and "Social media" strategies
In this training, I offer you the marketing keys to establish a basic Marketing strategy to take your first steps if you want to create a project. Or if you want to optimize your marketing strategy if you are already starting an online business, then succeed in your project or projects. In this training, I offer you the marketing keys to establish a basic Marketing strategy to take your first steps if you want to create a project. Or if you want to optimize your marketing strategy if you are already starting an online business, then succeed in your project or projects. في هذا التدريب ، أقدم لك مفاتيح التسويق لإنشاء استراتيجية تسويق أساسية لاتخاذ خطواتك الأولى إذا كنت ترغب ا كنت ترغب أو إذا كنت ترغب في تحسين إستراتيجيتك التسويقية إذا كنت قد بدأت بالفعل نشاطًا تجاريًا عبر الإنترنت

Sonia
Branding: Develop your visual identity from A to Z
Brand design is what makes your brand unforgettable, therefore it is one of the most important investments you can make in your business or for yourself. When the most used sources of information for the company are websites, social networks, search engines, brochures and catalogs, the brand of the company must be above others for succeed. While good content is important, it's the visual aspect of your brand that gets the public's attention first. Thus, a good visual brand design offers you these competitive advantages. In a constantly paced world with many competing brands and other distractions, your brand identity will often make the difference between the success and failure of your projects. Learning how to design the brand you dreamed of or learning how to create brands for other companies gives you these skills in high demand. In this course, I will teach you how to design brands from concept to finish. The course will be a project-based course and will use the learning-by-doing approach where you will be guided in detail through the branding process from logo design to business cards, branded t-shirts , brochures, leaflets, letterheads, envelopes, website banners, etc. I will teach you how to design a strong visual brand that creates a sense of unity and cohesion, by maintaining a consistent and clear brand across all marketing channels, because only then can customers instantly recognize your Mark. Branding shows that you are proud of your business. Customers will recognize the investment you make in the success of your own business and know that you will deliver with the same passion when it comes to meeting their needs. Attention to detail in brand design, even something as simple as a business card, can reassure your customers that you value every aspect of your business. A professional branding immediately gives people the impression that you are an established, confident and trustworthy business. No matter the size of the business, putting order in the brand design will bring you more customers, make your product more easily recognizable and encourage people to come back for more. Then sign up for this course if you want to become a beginner to a professional brand designer.

رشا
A theoretical and practical lesson on SEO, the importance of learning to use it correctly
Did you know the importance of working on SEO to have your website on the first pages that appear in the Google search engine? It is one of the most important means of marketing websites and improving the audience's visit to your website I will teach you how to improve your article and SEO for your website step by step In the case of choosing the first package / one lesson / two hours What is SEO Best plugins for SEO Work to improve SEO practically. If you choose the second package, we will learn 120 minutes / five lessons / a total of 10 hours: What is SEO The best add-ons used to work on SEO Work to improve SEO practically. What is the backlink? Importance of back and front links in seo How to post backlinks to improve SEO The importance of articles on the site to improve SEO If you choose the third package, we will learn 120 minutes / 10 lessons / total 20 hours: What is SEO The best add-ons used to work on SEO Work to improve SEO practically. What is the backlink? Importance of back and front links in seo How to post backlinks to improve SEO The importance of articles on the site to improve SEO How to write an article and work on improving the SEO of the article, and the importance of choosing keywords and images to improve SEO The importance of external links and how to create them and its relationship to seo

Nour
Professional trainer with wide experience in Marketing, sales and personal development (English language)
Hello, I am Nour, 36 years old. Graduated with master degree in Business administration ( MBA) from Heriot-Watt university ( Edinburgh business school). I have more than 10 years experience working with international medical companies environment. My services could be presented as: Private courses, intended for students or for who likes to enrich his/her knowledge of business and marketing information. If you are looking for a professional tutor who can help you with your study or research, I will be glad to support you. The goal is help students understand the concepts of marketing, management, sales... etc in english language, with modern ways of teaching; including presentations, videos, and real case studies that will make life easier, and ensure self confident. If you are an absolute beginner, don't worry, we will work together step by step till fully grasping the concepts and ideas. Contact me directly for more information.

Pricila
Math and Spanish class for kids and high school students
Do you want be the best in your math class? let me introduce myself I will be your math tutor and help you explain that trouble that you do not know how to do it. I am a spanish math Teacher who help you understand better Spanish and math .

Abdelmalek
English courses for all ages and marketing courses
Certified ESL/English Instructor Specializing in Secondary ,Adult EducationI and marketing business ,am a Native English speaker from UK and morocco I have been teaching English for over 10 years. I have taught students in 3countries, between the ages of 4 and 60 years old. I have a Bachelors Degree in Marketing Business and a TESOL Teacher Certification. I enjoy all levels and ages of teaching and work with my students to teach what they want to learn, and then I create my lesson plans based upon their individual needs. I specialize in Secondary and Adult Education. I have taught in the U.K , Singapore and Morocco .Our first lesson will be an assessment of your current skill level, and learning more about what you want to focus on. From there I will create lesson plans specifically for your level and area of focus, so we will be working on what you want to work on! I can help with homework, learning English from beginner to advanced, business documents, application, CV's, cover letters, exams...or just working on speaking and pronunciation. It is up to you! I love what I do because it is helping people reach their dreams, whatever they might be. I also enjoy the moment when the student "gets it" - that is what makes my job so rewarding! I use many video platforms:other than Skype if you have a preference. I can use any program that can be downloaded. Let me know what works best for you. Come for a lesson and I'll let you decide what you want to work on!