Business course on how to improve on your Customer Service in any industry.

من 126.37 AED /س

Customer service is the support and assistance businesses offer before, during, and after purchasing the products/services. Quality customer service adds an immense amount of value to a product and helps build long-lasting relationships with customers.

Today’s customer service is much more than traditional phone support. Rapid tech advancements reshaped the way businesses interact with customers and created the proliferation of digital service channels. Receiving fast, efficient, personalized support and a seamless experience is what consumers generally expect from brands these days.

Customer service should be a top priority for any business and practitioners because ;
Customer service expectations are constantly increasing and changing.

Consumers value high-quality service and are ready to pay more to receive it.

Customer service can significantly influence consumers’ buying decisions.

Good customer service helps increase customer satisfaction, improve customer relations and retention.

Happy consumers tend to share their positive service experiences, creating positive word-of-mouth for brands.

Outstanding customer service can turn customers into brand advocates, which brings in more traffic and referrals.

Consumers will not tolerate bad service and leave brands that fail to meet their service expectations.

Unsatisfied customers can damage a brand’s reputation by sharing their negative service experiences through social networks and review sites.

Investing in service improvement is cheaper than dealing with a damaged reputation caused by poor service.

High-quality customer service ultimately results in continued revenue growth.

Please feel free to join my class for a practical and a top notch tutorial on customer service for continuous improvement in the service and product sector .

معلومات إضافية

Students or participants for this class should get their laptops ,pay attention and ask questions ,because my class would be so interactive and exciting.

المكان

عبر الانترنت من غانا

من أنا؟

Dedicated and passion driven Customer Service/Sales Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

I have trained and occupied managerial positions in various capacities as a customer service person .Teaching and lecturing has been one of my passions aside work , and able to deliver anytime when given the opportunity.

I am a lovely and a lively tutor on any day irrespective of any provocation.
I believe and understand what i love to do and able to manage it.
Learning, I believe is a process and since no human being is a repository of knowledge.

We always have to give people a chance , whether slow or fast leaners , the utmost aim to achieving some success with my student is to make my class interactive , exciting and making the topics feel so simple and easy to understand . I have an enviable experience and qualifications in the field of business and it's related courses.

therefore with all these traits i believe there should not be a difficulty for any student . I am inviting all to engage me and will succeed together .

المستوى التعليمي

Diploma: Business -Accounting
Takoradi Polytechnic | Takoradi, Ghana | September 2003

Graduate Diploma: Procurement
Chartered Institute of Purchasing and Supply | United Kingdom, UK | January 2007

Diploma: Operations Management
Alison Training Courses | Ireland Online | February 2014

Diploma: Customer Service
Alison Training Courses | Ireland Online | July 2014

Advance Diploma Level 5: Customer Service and Public Relations
CPD Courses for Professional Development | United Kingdom 2021

الخبرة / المؤهلات

Administrator - Business Operations
Affiliate school of professional studies | Accra, GH | Jan 2018-Current.

Chat Moderator/Host
888 Holdings International | Remote, Gibraltar | Jan 2014-Jan 2017

Grupo Noa international. (USA)
Training program on Telecommuting.
2016 (1 month) Customer service:

Country Sales Representative /Manager part time. (2016)
Instant football international. (Russia)

Operations Manager
Xtreme life management Consults | Accra, GH | Jan 2009-Jan 2013

Accounting Intern
Ghana Airways limited | Accra, GH | Aug 2002-Feb 2003

السن

شباب (13-17 سنة)

الكبار (18-64 سنة)

الكبار (65 سنة فأكثر)

مستوى الطالب

مبتدئ

متوسط

متقدم

المدة

30 دقيقة

45 دقيقة

60 دقيقة

90 دقيقة

120 دقيقة

الدرس يدور باللغة

الإنجليزية

مهارات

خدمة الزبائن

التسويق

مبيعات

الجاهزية في الأسبوع العادي

(GMT -04:00)

نيويورك

على الانترنت عبر كاميرا ويب

Mon

Tue

Wed

Thu

Fri

Sat

Sun

00-04

04-08

08-12

12-16

16-20

20-24

Abdelmalek

5.0

(7)

Certified ESL/English Instructor Specializing in Secondary ,Adult EducationI and marketing business ,am a Native English speaker from UK and morocco I have been teaching English for over 10 years. I have taught students in 3countries, between the ages of 4 and 60 years old. I have a Bachelors Degree in Marketing Business and a TESOL Teacher Certification. I enjoy all levels and ages of teaching and work with my students to teach what they want to learn, and then I create my lesson plans based upon their individual needs. I specialize in Secondary and Adult Education. I have taught in the U.K , Singapore and Morocco .Our first lesson will be an assessment of your current skill level, and learning more about what you want to focus on. From there I will create lesson plans specifically for your level and area of focus, so we will be working on what you want to work on! I can help with homework, learning English from beginner to advanced, business documents, application, CV's, cover letters, exams...or just working on speaking and pronunciation. It is up to you! I love what I do because it is helping people reach their dreams, whatever they might be. I also enjoy the moment when the student "gets it" - that is what makes my job so rewarding! I use many video platforms:other than Skype if you have a preference. I can use any program that can be downloaded. Let me know what works best for you. Come for a lesson and I'll let you decide what you want to work on!

Zinelabidine

5.0

(7)

You will know and learn how you are going to actually work online, make money the SMART way
I will guide, nurse, advise according to my 10 years of experience working as an online freelance.

Jad

5.0

(7)

-I provide full assistance in developing a research project from A to Z, covering the initial steps of formulating a good research question, to writing a good literature review, collecting data and analyzing it
-Develop a comprehensive understanding of Research Methodologies and practice
- Advanced Data preparation and analysis using SPSS or STATA, JASP
-Develop Questionnaires and surveys
-Qualitative and Quantitative advanced analysis (multivariate regressions, Panel, VAR, Time series etc.)
-full thesis writing assistance

Yasmine

5.0

(7)

Dear Future Bachelor,

The Bac test is a crucial moment in your academic career, and we are here to help you shine in the key subject "Economics and Business Organization". Our specially designed online course for the Bac test in Morocco gives you the knowledge, skills and confidence to succeed with flying colors.

📚 Why Choose Our Economics Lessons for Baccalaureate?

🔥 UNIQUE Expertise: Benefit from a high-level preparation thanks to my double BAC in Economics and Accounting Management, reinforced by my Bac+5 diploma in Marketing from ENCG Casablanca. I understand the nuances of each area and will help you connect the dots.

📈 Comprehensive Review: Each session covers the key economics and business organization concepts that you will encounter in the exam. From microeconomics to macroeconomics, we've covered it all.

🌐 Interactive Learning: Our live sessions via webcam or at home provide a dynamic learning experience. Take part in lively discussions, solve practical exercises and get your questions answered in real time.

🚀 Strategies for Success: We'll guide you through best practices for tackling exam questions, analyzing economic scenarios, and delivering compelling, structured answers.

📝 Authentic Training: Each session ends with exercises based on the types of questions you will find in the Bac exam. You will have the opportunity to put into practice what you have learned.

🎯 Complete Preparation: Our course aims to prepare you for all aspects of the Bac economics exam, leaving you feeling confident and ready for exam day.

📅 Book Your Place Now! Places are limited and demand is high. Don't miss the opportunity to prepare with experienced professionals.

For more information or to reserve your place, contact us. Give yourself the best chance of passing the Bac exam by registering today.

Ready to go beyond your academic limits and succeed brilliantly in the Baccalaureate? Join us now and prepare to conquer the economics test with confidence!

Regards,
Yasmine

Lhoussain

5.0

(7)

Production management,
Transport management
supply and stock management
International trade
Writing TFE
Statistics and probability

I am a trainer for 5 years of experience in the field of logistics and transport management. I currently have a master's degree in logistics and marketing and a master's degree in logistics and supply chain.

Imad

5.0

(7)

As a marketing professional, I teach courses in Digital Marketing Google Analytics, Google Tag Manager, Affiliation, web marketing etc.
Fundamentals of digital marketing
E-marketing: Fundamentals + Referencing / SEO

Raneem

5.0

(7)

I'm a business degree university graduate. My mother language is Arabic but I'm fluent in English as well. I specialize in teaching English courses as a whole ( English, biology, social studies, etc..) I can teach all levels of students at all different classes. I have experience in translation from Arabic to English and English to Arabic. I'm also an American citizen. English is a very easy language. Once you get the hang of it, it's all about will power!

Reda

5.0

(7)

The training program provides you with all the skills and knowledge necessary to master digital marketing techniques with the following plan:
1- The basics of marketing:
• The segmentation
• Targeting
• The positioning
• SWOT analysis
• The marketing mix
• The marketing plan
• The BCG matrix
• Porter’s 5 forces
• Analysis of results
2- Strategic marketing:
• The Ansoff matrix
• Capture 100% of your market
• The ADL matrix
• PESTEL analysis
• The McKinsey matrix
• The blue ocean strategy
3- Digital marketing
• Introduction to digital marketing
• Internet marketing strategy
• Organic referencing
• Content marketing
• Targeted traffic
• Email marketing
• Social media
• Retargeting or retargeting
4- E-marketing
• The 7 keys to success
• Dropshipping
• The infinite basket
• Maximize conversions
• Sell on Amazon
• Promote online

Younes

5.0

(7)

This comprehensive Digital Marketing course is designed to teach you all the skills you need to become an expert online. Whether you're a beginner looking to expand your digital marketing knowledge or an experienced professional looking to refresh your skills, this course will provide you with everything you need to succeed.

We cover all the basics of digital marketing including online advertising, content creation, social media, SEO, data analytics and branding. You will also learn how to set clear marketing goals and how to measure the success of your online campaigns.

Issam

5.0

(7)

**Course: Marketing, Digital Marketing and Communication**

This dynamic and comprehensive course will immerse you in the heart of the fascinating world of marketing, digital marketing and communication. Designed to provide you with an in-depth understanding of modern marketing strategies and effective communication methods, this course is ideal for ambitious professionals and students looking to master the skills needed to succeed in today's business world.

During this program, we will explore the fundamentals of traditional and digital marketing, with a focus on creating effective campaigns and generating tangible results. You will learn how to target the right audience, develop impactful brand strategies and leverage the right communication channels to achieve your business goals.

The digital marketing stream will introduce you to the latest digital trends and tools. You'll learn how to optimize social media, SEO, online advertising, and other techniques to increase your brand visibility and drive sustainable growth.

With regard to communication, you will develop essential skills to convey clear, consistent and persuasive messages. You will learn how to create compelling content, manage stakeholder relationships, and leverage traditional and digital media to maximize the impact of your communications.

This course combines theory and practice, with real case studies, practical exercises and in-depth discussions. Thanks to my experience as a marketing and communication professional, I will guide you through best practices and winning strategies.

Whether you are just starting out or looking to hone your existing skills, this course will provide you with the knowledge and skills to excel in marketing, digital marketing and communication.

Join me for an exciting and engaging journey that will allow you to develop your expertise and stand out in a competitive professional environment.

Soukaina

5.0

(7)

As a passionate doctoral student and researcher in management science, as well as a teacher specializing in marketing in a higher school, I am also responsible for supervising tutorials in accounting for first-year students at the faculty. social sciences and economics. My expertise in these key areas of higher education is solidly established.
If you are a first/second year undergraduate student in economics, or in college, looking to dive into the world of management, marketing and accounting, you have come to the right place. Together, we will explore these exciting subjects and master them with ease. Join me for an enriching educational experience.

Yassin

5.0

(7)

Level Up Your Career with Our Comprehensive Online Marketing Classes!

Want to excel in today’s fast-paced digital world? Our online marketing classes are designed to equip you with the latest strategies and tools to succeed. Whether you’re a beginner or looking to advance your skills, you’ll benefit from:

Industry-Relevant Curriculum: Learn SEO, social media, digital advertising, content marketing, and more.
Expert-Led Instruction: Get insights from seasoned marketing professionals.
Flexible Learning: Study at your own pace, with classes that fit your schedule.
Practical Skills: Apply what you learn through real-world projects and case studies.

Take the next step in your career! Enroll today and become a marketing pro from the comfort of your home!

Hicham

5.0

(7)

SUARDIAZ Group logo
Office Executive Director
Office Executive Director
SUARDIAZ Group · Full-timeSUARDIAZ Group · Full-time
Apr 2024 - Present · 10 mosApr 2024 to Present · 10 mos
Casablanca Metropolitan Area · On-siteCasablanca Metropolitan Area · On-site
Freight Forwarding / Shipping line agency
Multimodal Integrated Logistics Solutions / Air freight
Warehousing & Distribution Facilities
Chartering & Brokerage (Break Bulk & MT Tankers)
Chart-Parties & Demurrage consultancy
Port operations / Cargo & Ship agent / Container handling
Forwarding & Customs Clearance
Administrative and documentation management

Soukaina

5.0

(7)

Want to create engaging visuals without any graphic design skills? This course is perfect for you!

Canva is an intuitive tool for creating professional designs for social media, presentations, posters, resumes, and more. In this beginner’s course, you’ll learn how to use Canva effectively and bring your visual ideas to life.

🔹 What you will learn:
✔️ Discovering the Canva interface
✔️ Creation of attractive visuals: publications, flyers, banners...
✔️ Customization of templates, addition of texts and images
✔️ Tips for a harmonious and impactful design
✔️ Export and share your creations

Whether you are a student, entrepreneur, content creator or simply curious, this course will allow you to easily design professional visuals!

You will know and learn how you are going to actually work online, make money the SMART way
I will guide, nurse, advise according to my 10 years of experience working as an online freelance.