This holiday Season, give the gift of a life-changing experience!
    Godfred Ani
    Trusted teacher
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    FavouritesAdd to Wish List
    Trusted teacher
    from29.04USD/ h

    Business course on how to improve on your Customer Service in any industry.

    Customer service is the support and assistance businesses offer before, during, and after purchasing the products/services. Quality customer service adds an immense amount of value to a product and helps build long-lasting relationships with customers.

    Today’s customer service is much more than traditional phone support. Rapid tech advancements reshaped the way businesses interact with customers and created the proliferation of digital service channels. Receiving fast, efficient, personalized support and a seamless experience is what consumers generally expect from brands these days.

    Customer service should be a top priority for any business and practitioners because ;
    Customer service expectations are constantly increasing and changing.

    Consumers value high-quality service and are ready to pay more to receive it.

    Customer service can significantly influence consumers’ buying decisions.

    Good customer service helps increase customer satisfaction, improve customer relations and retention.

    Happy consumers tend to share their positive service experiences, creating positive word-of-mouth for brands.

    Outstanding customer service can turn customers into brand advocates, which brings in more traffic and referrals.

    Consumers will not tolerate bad service and leave brands that fail to meet their service expectations.

    Unsatisfied customers can damage a brand’s reputation by sharing their negative service experiences through social networks and review sites.

    Investing in service improvement is cheaper than dealing with a damaged reputation caused by poor service.

    High-quality customer service ultimately results in continued revenue growth.

    Please feel free to join my class for a practical and a top notch tutorial on customer service for continuous improvement in the service and product sector .

    Extra information

    Students or participants for this class should get their laptops ,pay attention and ask questions ,because my class would be so interactive and exciting.

    Location

    Online via webcam

    General info

    Skills:
    Age:
    Teenagers (13-17 years old)
    Adults (18-64 years old)
    Seniors (65+ years old)
    Student level:
    Beginner
    Intermediate
    Advanced
    Duration:
    30 minutes
    45 minutes
    60 minutes
    90 minutes
    120 minutes
    The class is taught in:English

    About Me

    Dedicated and passion driven Customer Service/Sales Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

    I have trained and occupied managerial positions in various capacities as a customer service person .Teaching and lecturing has been one of my passions aside work , and able to deliver anytime when given the opportunity.

    I am a lovely and a lively tutor on any day irrespective of any provocation.
    I believe and understand what i love to do and able to manage it.
    Learning, I believe is a process and since no human being is a repository of knowledge.

    We always have to give people a chance , whether slow or fast leaners , the utmost aim to achieving some success with my student is to make my class interactive , exciting and making the topics feel so simple and easy to understand . I have an enviable experience and qualifications in the field of business and it's related courses.

    therefore with all these traits i believe there should not be a difficulty for any student . I am inviting all to engage me and will succeed together .

    Education

    Diploma: Business -Accounting
    Takoradi Polytechnic | Takoradi, Ghana | September 2003

    Graduate Diploma: Procurement
    Chartered Institute of Purchasing and Supply | United Kingdom, UK | January 2007

    Diploma: Operations Management
    Alison Training Courses | Ireland Online | February 2014

    Diploma: Customer Service
    Alison Training Courses | Ireland Online | July 2014

    Advance Diploma Level 5: Customer Service and Public Relations
    CPD Courses for Professional Development | United Kingdom 2021

    Experience / Qualifications

    Administrator - Business Operations
    Affiliate school of professional studies | Accra, GH | Jan 2018-Current.

    Chat Moderator/Host
    888 Holdings International | Remote, Gibraltar | Jan 2014-Jan 2017

    Grupo Noa international. (USA)
    Training program on Telecommuting.
    2016 (1 month) Customer service:

    Country Sales Representative /Manager part time. (2016)
    Instant football international. (Russia)


    Operations Manager
    Xtreme life management Consults | Accra, GH | Jan 2009-Jan 2013


    Accounting Intern
    Ghana Airways limited | Accra, GH | Aug 2002-Feb 2003

    Ask a question

    Send a message explaining your needs and Godfred Ani will reply soon:
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    Ex. "Hi, when are you available to meet for a lesson?"

    Availability of a typical week

    (GMT -05:00) New York
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    from $29.04Online via webcam

    Good-fit Instructor Guarantee


    If you are not satisfied after your first lesson, Apprentus will find you another instructor or will refund your first lesson.

    Online reputation

    • Instructor since October 2021
    • Phone number verified
    • Linkedin connected

    Availability of a typical week

    (GMT -05:00) New York
    MonTueWedThuFriSatSun
    0              
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    from $29.04Online via webcam

    Good-fit Instructor Guarantee


    If you are not satisfied after your first lesson, Apprentus will find you another instructor or will refund your first lesson.

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