Business course on how to improve on your Customer Service in any industry.

Àpd 29.72 € /h

Customer service is the support and assistance businesses offer before, during, and after purchasing the products/services. Quality customer service adds an immense amount of value to a product and helps build long-lasting relationships with customers.

Today’s customer service is much more than traditional phone support. Rapid tech advancements reshaped the way businesses interact with customers and created the proliferation of digital service channels. Receiving fast, efficient, personalized support and a seamless experience is what consumers generally expect from brands these days.

Customer service should be a top priority for any business and practitioners because ;
Customer service expectations are constantly increasing and changing.

Consumers value high-quality service and are ready to pay more to receive it.

Customer service can significantly influence consumers’ buying decisions.

Good customer service helps increase customer satisfaction, improve customer relations and retention.

Happy consumers tend to share their positive service experiences, creating positive word-of-mouth for brands.

Outstanding customer service can turn customers into brand advocates, which brings in more traffic and referrals.

Consumers will not tolerate bad service and leave brands that fail to meet their service expectations.

Unsatisfied customers can damage a brand’s reputation by sharing their negative service experiences through social networks and review sites.

Investing in service improvement is cheaper than dealing with a damaged reputation caused by poor service.

High-quality customer service ultimately results in continued revenue growth.

Please feel free to join my class for a practical and a top notch tutorial on customer service for continuous improvement in the service and product sector .

Informations supplémentaires

Students or participants for this class should get their laptops ,pay attention and ask questions ,because my class would be so interactive and exciting.

Lieu

En ligne depuis Ghana

Présentation

Dedicated and passion driven Customer Service/Sales Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

I have trained and occupied managerial positions in various capacities as a customer service person .Teaching and lecturing has been one of my passions aside work , and able to deliver anytime when given the opportunity.

I am a lovely and a lively tutor on any day irrespective of any provocation.
I believe and understand what i love to do and able to manage it.
Learning, I believe is a process and since no human being is a repository of knowledge.

We always have to give people a chance , whether slow or fast leaners , the utmost aim to achieving some success with my student is to make my class interactive , exciting and making the topics feel so simple and easy to understand . I have an enviable experience and qualifications in the field of business and it's related courses.

therefore with all these traits i believe there should not be a difficulty for any student . I am inviting all to engage me and will succeed together .

Education

Diploma: Business -Accounting
Takoradi Polytechnic | Takoradi, Ghana | September 2003

Graduate Diploma: Procurement
Chartered Institute of Purchasing and Supply | United Kingdom, UK | January 2007

Diploma: Operations Management
Alison Training Courses | Ireland Online | February 2014

Diploma: Customer Service
Alison Training Courses | Ireland Online | July 2014

Advance Diploma Level 5: Customer Service and Public Relations
CPD Courses for Professional Development | United Kingdom 2021

Expérience / Qualifications

Administrator - Business Operations
Affiliate school of professional studies | Accra, GH | Jan 2018-Current.

Chat Moderator/Host
888 Holdings International | Remote, Gibraltar | Jan 2014-Jan 2017

Grupo Noa international. (USA)
Training program on Telecommuting.
2016 (1 month) Customer service:

Country Sales Representative /Manager part time. (2016)
Instant football international. (Russia)

Operations Manager
Xtreme life management Consults | Accra, GH | Jan 2009-Jan 2013

Accounting Intern
Ghana Airways limited | Accra, GH | Aug 2002-Feb 2003

Age

Adolescents (13-17 ans)

Adultes (18-64 ans)

Seniors (65+ ans)

Niveau du Cours

Débutant

Intermédiaire

Avancé

Durée

30 minutes

45 minutes

60 minutes

90 minutes

120 minutes

Enseigné en

anglais

Compétences

Formation au service à la clientèle

Marketing

Ventes

Disponibilité semaine type

(GMT -05:00)

New York

Cours par webcam

Mon

Tue

Wed

Thu

Fri

Sat

Sun

00-04

04-08

08-12

12-16

16-20

20-24

Simon

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Professor, graduated with a master degree from the University of Mons, gives private lessons in economics: from the first to the sixth secondary (CE1D, secondary and higher secondary school, high school, school support, homework help, educational proofs assured). with large numbers of students.
First contact, student / teacher acquaintance and discuss the failure causes difficulties, problems in order to remedy together.
Do not hesitate to contact me for further information.

Guillaume

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Ayant eu le prix du meilleur mémoire de la LSM (Louvain School of Management), je pourrai vous guider dans la réalisation de votre mémoire et/ou de vos travaux, ou vous accompagner pour le lancement d'une nouvelle activité.

Je possède 6 années d'expérience dans les 2 plus grandes agences digitales de Belgique, et j'enseigne depuis 3 ans le marketing digital en haute école.

J'ai également fondé 4 startups dans différents secteurs.

Donc par mon expérience professionnelle je suis spécialiste en management, création d'entreprise, et en vente/marketing digital :

- Business Plan
- Stratégie de vente
- Marketing stratégique et opérationnel
- Stratégie digitale
- E-commerce
- Réseaux Sociaux
- Acquisition de clients, activation, fidélisation
- Référencement naturel et payant (SEA, SEO)
- Campagnes Facebook
- Campagnes emailings
- uX et uI Expérience utilisateur
- Amazon
- Tracking de performances
- Analyses des datas
- ........

Au plaisir de vous aider

Catia

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La Gestion est une branche importante dans le domaine du commerce. Les cours d'appuis de gestion que je propose sont destinés aux étudiants de l'Ecole de commerce qui sentent des difficultés dans cette matière, qui souhaitent combler certaines lacunes, ou approfondir leurs connaissances.

À partir des documents que possèdent les élèves (brochures, livres, cours...), je les aide à revoir les chapitres, à se concentrer sur les éléments les plus importants et, surtout, je suis là pour répondre à leurs questions. Je réalise également des exercices personnalisés selon l'élève pour cibler au mieux ses besoins.

Pour évoluer, on a toujours besoin de renforcer ses bases.

N'hésitez pas à me contacter si vous avez des questions et si vous êtes intéressé par mes cours d'appui.
Idéalement, transmettez moi votre demande en mentionnant quel(s) thème(s)/chapitre(s) serait(ent) à voir en priorité pour me permettre de mieux préparer notre premier cours.

Jad

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-I provide full assistance in developing a research project from A to Z, covering the initial steps of formulating a good research question, to writing a good literature review, collecting data and analyzing it
-Develop a comprehensive understanding of Research Methodologies and practice
- Advanced Data preparation and analysis using SPSS or STATA, JASP
-Develop Questionnaires and surveys
-Qualitative and Quantitative advanced analysis (multivariate regressions, Panel, VAR, Time series etc.)
-full thesis writing assistance

Romain

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Experienced teacher offers preparation for exams. My goal is to make the student progress through an educational approach without overloading him.

I am based on a proactive approach where the student is an actor and where he learns from his mistakes and that the knowledge that I teach him serves him in practice.

Bruno

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Auparavant directeur d'études dans des grandes écoles, et créateur d'entreprises ou d'organisations, je propose de donner des cours pour se préparer à rentrer dans des grandes écoles d'ingénieur, de management ou les écoles normales supérieures. Du fait de mon expérience, je propose aussi des cours de création d'entreprise, entrepreneuriat et marketing, incluant les technologies d'information et de communication pour de petites entreprises (start-up).
Ancien étudiant de l'Ecole Nationale Supérieure de la Statistique et de l'Administration Economique (ENSAE), de Sciences-Po Paris, du DESS Système d'information de l’Université de Paris I Panthéon Sorbonne, il est aussi diplômé du Certificat d’Administration des Entreprises (DESS de Gestion) de l’IAE Paris-I. Il possède également un CES de Marketing Industriel (Conservatoire National des Arts et métiers, CNAM), l’ensemble des unités de valeur " Ecologie " et " Sciences Technologie et société " du CNAM, une Licence de Mathématiques de l’Université Pierre et Marie Curie (Paris VI) et une Maîtrise d’économie appliquée de l’Université Paris Dauphine (Paris 9), ainsi que d’autres diplômes et certificats. Docteur d'une Université à Nanterre... Il a reçu de nombreuses distinctions dont un Prix scientifique en 1976 et le titre des « 100 qui font vraiment bouger la France » en 2002.

Dramane

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Le marketing digital désigne toutes les techniques marketing utilisées sur des supports et canaux digitaux pour promouvoir des produits et services.
Avec le marketing numérique, vous pouvez placer vos publicités exactement à l'endroit où se trouve votre public.
De plus, vous pouvez segmenter votre audience aussi finement que vous le souhaitez afin de ne pas gaspiller vos dépenses publicitaires inutilement. Prenons l'exemple du marketing Facebook. La plateforme vous permet de sélectionner le groupe d'âge, le sexe et même les lieux géographiques que vous souhaitez cibler !

Camille

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Copywriting is the art of selling with words. In short, it's written marketing. Concretely, a copywriter (or copywriter) writes content tailored for the sale of a product or service.

And precisely, it is either:
- to offer you concrete techniques, a clear methodology and pragmatic tools to learn how to write quality content yourself for your own needs
- or to help you directly to promote the content of your product and design a text, a letter, a hook, a slogan, write marketing files, press releases, an internet page, blog posts, advertising banners and newsletters (...) in an impactful and optimal way. Choose the appropriate terms and format them in order to convey an idea, a message, in the most relevant, effective and persuasive way possible.

So, how can you write writing highlighting a brand, a product, a person or simply a company... in order to promote it and gain visibility?

This is why, to help you on the one hand, to create strong, attractive and synthetic messages but also on the other hand, to teach you to do it for yourself, it will be a question of precisely understanding your needs, your product, your strategy, the values you wish to convey (...). Objective: to be creative enough to capture the attention of your audience and make readers want it.

With reusable writing, making your communication profitable, increasing your notoriety and achieving your objectives (...) allows you to make a lasting impression over time. Because always keep in mind that the writing remains.

Develop your visual approach, compare the coherence of the text with the guideline but also the coherence of the idea with the graphic concept: it is also a question of assuming the tasks of coordination.

If you also wish to train yourself to write other content yourself, the training can include deepening your writing skills to give personality to your texts, developing ideas, concepts and their implementation, creativity/presentation techniques... all anchored in practical exercises and scenarios.

➤ THE COPYWRITER TRAINER
Trained at the Grande Ecole post-European preparatory classes & Ivy League University in the United States, our teacher has specialized and worked for more than 17 years, in Europe and North America, in the field. On the one hand as a copywriter then as director of communication / advertising agencies. On the other hand, as a trainer in this field in renowned public and private international establishments, speaking in forums and conferences.

➤ PLACE, TIMETABLE, PRICES
✓ Locations: Geneva-Lausanne-Fribourg-Zurich-Neuchâtel-Lugano-Montreux-Basel-Neuchâtel-Bern-Lucerne-Brussels-Luxembourg-Paris-Lyon. But currently, these sessions continue to be offered by videoconference in the current context and in accordance with general demand which is almost unanimous on this subject.

✓ Indeed, apart from the classic advantages of videoconferencing (time saving related to travel & their unforeseen events, eco-responsibility, increased schedule flexibility, etc.), the quality of the session & the interaction remain identical. In addition, the entire exchange, notes and recommendations are immediately transcribed on the dedicated chat.

✓ Languages: French/English.

✓ Progress following these private sessions is noticeable after 1 to 2 sessions (*2025 study).

✓ As other people do regularly, you can also please your loved ones by offering gift vouchers available all year round.

CONTACT / PROGRAM

✓ A la carte program: evaluated and adapted to each need.

Julia

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You're afraid to click the publish button: why?

Afraid of looking ridiculous? Afraid of saying anything? Lacking inspiration, not the right words?

That's good, I'm here to help you.

LinkedIn, Instagram, TikTok, newsletters, blogs... So many channels can be real sales channels for you. Provided you know how to use them.

This is where my offer lies: to give you the codes, the tools, to put an end to blockages.
And finally start being able to be visible and sell, with complete peace of mind.

Want to know more? Write to me now.

Marjan

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Course objectives:

Understanding how search engine optimization (SEO) works

Knowing how to use Robot-Speed.com to create optimized content

Being able to track and improve your results on Google

Learning method:

Interactive courses, live demonstrations, and practical exercises on your own sites.
Each student learns at their own pace with concrete examples.

Expected results :

By the end of the course, you will be able to manage your site's SEO independently and use AI to produce professional-quality SEO content.

This course teaches you how to make your site visible on Google without spending a penny on advertising.
We will start from scratch to understand how natural referencing works: keyword selection, site structure, content creation and results analysis.
Next, you'll discover Robot-Speed.com, a simple tool that automates the creation of optimized articles using artificial intelligence. You'll see how to connect your own website (WordPress, Kleap, Shopify, etc.) and generate your first content that will be visible on Google in just a few minutes.

Each step is explained clearly, with concrete examples, guided exercises and personalized support.
In the end, you will be able to grow your company's visibility independently, efficiently, and sustainably.

Oumaima

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Do you want to master social media and develop a professional digital presence?
This course guides you step by step to effectively manage Facebook, Instagram and LinkedIn pages, create engaging content, understand algorithms and build a complete editorial calendar.

Through a practical approach and real-world exercises, you will learn to create attractive visuals, write high-performing posts, and analyze results like a digital marketing professional.

Whether you are a student, entrepreneur, content creator or beginner looking to learn a new profession (community manager), this course is for you.

Omar

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Unlock the secrets of search engine optimization (SEO) in this practical, hands-on course designed for business owners, content creators, and aspiring marketers. Learn how to optimize your website, craft effective content strategies, and drive organic traffic using proven SEO techniques. Through real-world examples and interactive demonstrations, you’ll master tools like keyword research, on-page optimization, technical SEO, and backlink building, guided by a seasoned professional working in both B2B and B2C environments.

This course is structured as a step-by-step journey, from fundamentals to advanced tactics, enabling you to confidently enhance any website’s visibility and performance. No prior experience is required—just curiosity and a desire to grow online!

Sana

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17 ans d'expérience dans l'enseignement. Mes cours, adaptés à tous les niveaux, offrent une approche interactive et personnalisée. Au-delà de l'enseignement, ma passion s'étend à la littérature et à la culture françaises et arabes. Alors rejoins moi vite pour une exploration linguistique mémorable !
Enseignante passionnée, je donne des cours de français / arabe aux enfants et aux adultes depuis plus de 15 ans. En plus, mon diplôme en Marketing ainsi que ma certification en Formation, font l'efficacité de ma méthodologie d'enseignement, dynamique et adaptée à tes besoins individuels. Mon approche est interactive et basée sur des situations réelles de la vie quotidienne.
Avec moi, ton expérience d'apprentissage ira au-delà des leçons académiques complexes ! C’est une immersion dynamique dans la langue d’une façon personnalisée. Chaque cours sera conçu pour répondre à tes besoins individuels, t'offrant ainsi une opportunité précieuse de progresser de manière significative. La flexibilité et l'adaptabilité seront les mots-clés, car je suivrai ton rythme d'apprentissage. En réservant dès maintenant, tu t'engages dans un voyage éducatif unique, où l'apprentissage ne sera pas seulement instructif mais aussi extrêmement gratifiant !

Valerie

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Découvrez à travers ce cours quelles sont les composantes d'un produit (du design au SAV en passant par ces caractéristiques notamment), ce que l'on appelle son cycle de vie et pourquoi ce cycle de vie est important dans la gestion de la durée de vie d'un produit.

Sahbi

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