Customer service and telephone speech training
With 8 years in the field of customer service, and having worked for the largest international groups (Bouygues, Samsung, Société Générale, EBP, EF, etc.), it seems to me now that the time has come to share these experiences with the recruits of tomorrow. Sharing, listening and humility are the main assets to have for this profession which is vast and so interesting. Today take the first step in order to advance step by step in an in-depth course that will lead you to the heights of success that you most certainly deserve. Join me you will not be disappointed.
Reviving a positive , long term connection between the customer and the service they're provided
In every successfully thriving business today, the key component that set them apart from their competitors, is the implementation of exceptional customer service. Taking this course will set you on a journey of excellence and nothing but the best attitude. It will also enhance your method of thinking when it comes to the work place and feeling valued and accomplished at the same time. After completing this course you can use your acquired knowledge to be a role model at your workplace or be an example for trending businesses who are thriving in a positive way, by utilizing and implementing the structure of exceptional customer service .
Become the number one Customer service representative
A class on how to be the number one customer service agent no matter what company. I will give you so much information there is no way you will not be number one. I will show you how to speak on the phones how to show emapthy and how to be sincere as a professional
Business course on how to improve on your Customer Service in any industry.
Customer service is the support and assistance businesses offer before, during, and after purchasing the products/services. Quality customer service adds an immense amount of value to a product and helps build long-lasting relationships with customers. Today’s customer service is much more than traditional phone support. Rapid tech advancements reshaped the way businesses interact with customers and created the proliferation of digital service channels. Receiving fast, efficient, personalized support and a seamless experience is what consumers generally expect from brands these days. Customer service should be a top priority for any business and practitioners because ; Customer service expectations are constantly increasing and changing. Consumers value high-quality service and are ready to pay more to receive it. Customer service can significantly influence consumers’ buying decisions. Good customer service helps increase customer satisfaction, improve customer relations and retention. Happy consumers tend to share their positive service experiences, creating positive word-of-mouth for brands. Outstanding customer service can turn customers into brand advocates, which brings in more traffic and referrals. Consumers will not tolerate bad service and leave brands that fail to meet their service expectations. Unsatisfied customers can damage a brand’s reputation by sharing their negative service experiences through social networks and review sites. Investing in service improvement is cheaper than dealing with a damaged reputation caused by poor service. High-quality customer service ultimately results in continued revenue growth. Please feel free to join my class for a practical and a top notch tutorial on customer service for continuous improvement in the service and product sector .
Interpreting and translating Japanese - German // German proofreading
Hello! I am a German-Japanese native, born in Munich, who grew up bilingually and is a certified trainer for both languages. I also work as a translator and interpreter for German and Japanese and as a proofreader for German texts. Get in touch with no obligation if you are interested.
Customer Service for all Industries, Differentiate between Good and Great Customer Service
Customer service is the core essence of any business. You may have a great product to offer but your relations with the customer and its sustainability will ensure how your business progress. In this class we take you through a basic psychological understanding of different types of Customers and their behavior to include in a thoughtful process before approaching any customers.
Translation & Writing Services (FRENCH / ENGLISH / PORTUGUESE / JAPANESE)
Need help brainstorming, writing, translating and/or adapting your professional documents, business presentations, reports and Marketing/Promotion material etc.? Strong of 11 years of experience as a professional and certified translator, I will be happy to support you for any technical/general translation needs Working combinations for translation: FR to EN EN to FR PT to FR PT to EN SP to FR SP to EN JP to FR JP to EN Creative writing, copywriting, transcription services.
English Tutor for helping you to communicate better
Here I am, native English speaker, can help with communication, public speaking skills, interpersonal skills, personality development and some management skills which I have learnt in my career of 10 years of professional working in Customer service industry. English, being the official language, needs to be spoken and understood around the world. Now, I do understand, many of us, sometimes hesitate to communicate with someone from an International location, because sometimes we are so much accustomed to speaking our own native language, that we do not put much thought towards being good at communication in English.
how to deal with challenging clients and how to self improve
Most people think about customer service as something that happens when people reach out to a business with a problem. That’s really only half the story, though. Customer service isn’t just what happens when a customer calls or emails you. For example, it also happens when: People are shopping for a solution and they find your business. Customer service is happening, even though that person isn’t even a customer yet. People are on your knowledge base, answering their own questions. That’s customer service, too.
Native English tutor, helping committed professionals become effective communicators.
I work with university students and working professionals providing private, online classes where you will learn effective communication skills. You will learn effective skills and build your confidence to engage with others in English. If you want to improve your language skills for your studies or career opportunities - I can help! I have a modern approach to teaching, providing a fun and safe learning environment. You will learn language skills designed to improve your overall English communication skills in your studies or in the workplace, opening new opportunities. If that is to study at your first choice university or find your dream job, together we will work to meet your goals.
the essence of great customer service.Basics and guide.
Customer service basics is a platform to enhance your personal etiquette and customer service relationship. You can improve how you communicate with people, clients, and business in general. With the class learn how to speak properly in general, email preparation and response and letter response. as a business also learn to respond especially in a demanding situation, how to win back an almost lost client and ease angry or torn situations into acceptable helpful and happy experiences.
Communicative English and Spanish classes. Improve your English and Spanish language's skills. Let's talk about any topic of your interest!!
I have been working and traveling all over the world for the past 10 years. I have an extensive experience in hospitality industry, tourism and effective communication for business development. My tutoring style is very flexible and focused on students's progress. I assigned homework and task to lead to the intelectual development of the individual. I can prepare progress report every week. I can provide wonderful and effective techniques and ideas that will lead to the success for you as person,as profesional or as business entrepreneur.
HOW TO BECOME A SALES & MARKETING EXPERT AND GAIN MAXIMUM BENEFIT BY YOUR PRODUCTS.........
Sales include “operations and activities involved in promoting and selling goods or services.” Marketing includes “the process or technique of promoting, selling, and distributing a product or service.” These statements highlight two aspects of the sales and marketing relationship: The responsibilities of each group are closely linked. Marketing has a vital role in supporting sales. In practice, the marketing department tends to bear responsibility for raising awareness about a product and generating high-quality leads for a sales team. A “marketing-qualified lead” is a lead that meets certain criteria set forth by a marketing department. A “sales-qualified lead” adds to the initial stipulations set forth by marketing to help find the highest-value prospects. At times, a sales department may complain that marketing leads do not meet the standard set forth by the sales team. However, the potential for conflict also represents an opportunity for collaboration. The more effectively the two teams can share ideas, the better aligned their definitions are likely to be.
Learn to become a First class "Technical Support Specialist"
I specialize in tutoring Technical Support When it comes to Jive Intranet troubleshooting , Windows troubleshooting and Network Troubleshooting. This class is for aspiring IT professionals who want help in growing their knowledge about Jive Intranet management or want to become IT professionals so that they can support Windows based Operating System. I will also share several techniques on how to handle Customer and how to deliver quality support to the customers while making them happy resulting in Positive NPS.
Remote Customer Service Soft Skills Lessons for Teens & Adults
This class is for persons who are interested in working at home in the customer service industry. The focus is to learn basic soft skills that are essentially in adding to your list of skills when applying for your next customer support job. You will learn at the end, even if you have never worked as a support agent a day in your life, how to handle even the most difficult situations in the most professional manner.