Reviving a positive , long term connection between the customer and the service they're provided - Cours particulier

Donner des Cours

Reviving a positive , long term connection between the customer and the service they're provided

Àpd 288.16 CNY /h

In every successfully thriving business today, the key component that set them apart from their competitors, is the implementation of exceptional customer service. Taking this course will set you on a journey of excellence and nothing but the best attitude. It will also enhance your method of thinking when it comes to the work place and feeling valued and accomplished at the same time.

After completing this course you can use your acquired knowledge to be a role model at your workplace or be an example for trending businesses who are thriving in a positive way, by utilizing and implementing the structure of exceptional customer service .

Informations supplémentaires

In order to be fully engaged and grasp all aspect of this course , it is expected that each person has a electronic device with stable internet access and be ready to learn the fun way .

Lieu

En ligne depuis Grenade

Age

Adolescents (13-17 ans)

Adultes (18-64 ans)

Seniors (65+ ans)

Niveau du Cours

Intermédiaire

Durée

60 minutes

120 minutes

Enseigné en

anglais

Compétences

Formation au service à la clientèle

Disponibilité semaine type

(GMT -05:00)

New York

Cours par webcam

Mon

Tue

Wed

Thu

Fri

Sat

Sun

00-04

04-08

08-12

12-16

16-20

20-24

Here I am, native English speaker, can help with communication, public speaking skills, interpersonal skills, personality development and some management skills which I have learnt in my career of 10 years of professional working in Customer service industry.

English, being the official language, needs to be spoken and understood around the world.
Now, I do understand, many of us, sometimes hesitate to communicate with someone from an International location, because sometimes we are so much accustomed to speaking our own native language, that we do not put much thought towards being good at communication in English.

Need help brainstorming, writing, translating and/or adapting your professional documents, business presentations, reports and Marketing/Promotion material etc.?

Strong of 11 years of experience as a professional and certified translator, I will be happy to support you for any technical/general translation needs

Working combinations for translation:
FR to EN
EN to FR
PT to FR
PT to EN
SP to FR
SP to EN
JP to FR
JP to EN

Creative writing, copywriting, transcription services.

Hello everyone.
I welcome you to my profile.

- Help to speak to others (customer, user, spectator) with courtesy.
- Practical cases for training.
- Body relation in space
- Oral fluency
- Stress management
- Tools to respond to dissatisfied customers
- Priority analysis
- Organization of his day, his week
- Team work
- Preparation for an oral

=> 😉 Little +: reading helps improve spelling, grammar, conjugation and syntax.
😉 Yes, yes! 💪

A class on how to be the number one customer service agent no matter what company. I will give you so much information there is no way you will not be number one. I will show you how to speak on the phones how to show emapthy and how to be sincere as a professional

With 8 years in the field of customer service, and having worked for the largest international groups (Bouygues, Samsung, Société Générale, EBP, EF, etc.), it seems to me now that the time has come to share these experiences with the recruits of tomorrow. Sharing, listening and humility are the main assets to have for this profession which is vast and so interesting.
Today take the first step in order to advance step by step in an in-depth course that will lead you to the heights of success that you most certainly deserve.
Join me you will not be disappointed.

Les entreprises agissant sur les marchés B to B sont soumises à de profondes mutations (marchés, technologies, production, R&D, ...) et à une concurrence de plus en plus vive.
Face à la banalisation des offres industrielles classiques et au durcissement des politiques d’achats, les entreprises industrielles sont à la recherche de nouvelles pistes en matière de marketing, orientées vers l’opérationnel et l’efficacité commerciale : vente de projets, vente de solutions, pricing des services, nouveaux canaux de distribution, nouveaux modes de gestion clientèle, nouveaux modèles de réponse aux appels d’offres, nouvelles stratégies de communication digitale, etc.
Souvent méconnu des professionnels malgré les possibilités d’embauche, le marketing B to B constitue, dans ce contexte, un domaine clé pour l’expression des savoirs et savoirs faire marketing

Support POWERPOINT
Qu'est- ce que la prospection ?
La segmentation, le ciblage.
Les différents prospects.
Les différentes méthodes de prospection.
Les indicateurs de performances de la prospection.
Analyse et mise en place d'un plan d'actions correctives.

SUARDIAZ Group logo
Office Executive Director
Office Executive Director
SUARDIAZ Group · Full-timeSUARDIAZ Group · Full-time
Apr 2024 - Present · 10 mosApr 2024 to Present · 10 mos
Casablanca Metropolitan Area · On-siteCasablanca Metropolitan Area · On-site
Freight Forwarding / Shipping line agency
Multimodal Integrated Logistics Solutions / Air freight
Warehousing & Distribution Facilities
Chartering & Brokerage (Break Bulk & MT Tankers)
Chart-Parties & Demurrage consultancy
Port operations / Cargo & Ship agent / Container handling
Forwarding & Customs Clearance
Administrative and documentation management

📌 Ce que vous allez apprendre
✅ Identifier les attentes clients grâce à la Voix du Client (VoC)
✅ Convertir les besoins en exigences mesurables (CTQ)
✅ Analyser et améliorer l’expérience client avec des outils comme le Kano, le NPS, et le Customer Lifetime Value...
✅ Appliquer des méthodes structurées telles que le SIPOC, la cartographie d’expérience, ou encore les indicateurs de performance (KPI/CX)
✅ Lier performance opérationnelle et satisfaction client

🧰 Ce que vous recevrez
🎬 Accès 100% en ligne, à votre rythme
📜 Certificat de compétence
💬 Assistance en ligne (option coaching possible)

🚀 Pourquoi suivre cette formation avec Académo ?
💡 Parce que l’analyse client est la compétence stratégique que toutes les entreprises recherchent aujourd’hui.
💡 Parce que cette formation est conçue par un expert certifié Lean Six Sigma Black Belt, passionné d’expérience client et de transformation business.

👉 Inscrivez-vous dès maintenant et transformez vos données clients en levier de croissance.

Formation pratique que j'ai personnellement appliquée depuis plus de 17 ans, ainsi que mes collaborateurs et client(e)s ; elle vous facilitera la compréhension du domaine. Des techniques clés vous seront partagées pour maîtriser les stratégies de promotion et de commercialisation de produits ou services aussi le service à la clientèle.

Here I am, native English speaker, can help with communication, public speaking skills, interpersonal skills, personality development and some management skills which I have learnt in my career of 10 years of professional working in Customer service industry.

English, being the official language, needs to be spoken and understood around the world.
Now, I do understand, many of us, sometimes hesitate to communicate with someone from an International location, because sometimes we are so much accustomed to speaking our own native language, that we do not put much thought towards being good at communication in English.

Need help brainstorming, writing, translating and/or adapting your professional documents, business presentations, reports and Marketing/Promotion material etc.?

Strong of 11 years of experience as a professional and certified translator, I will be happy to support you for any technical/general translation needs

Working combinations for translation:
FR to EN
EN to FR
PT to FR
PT to EN
SP to FR
SP to EN
JP to FR
JP to EN

Creative writing, copywriting, transcription services.

Hello everyone.
I welcome you to my profile.

- Help to speak to others (customer, user, spectator) with courtesy.
- Practical cases for training.
- Body relation in space
- Oral fluency
- Stress management
- Tools to respond to dissatisfied customers
- Priority analysis
- Organization of his day, his week
- Team work
- Preparation for an oral

=> 😉 Little +: reading helps improve spelling, grammar, conjugation and syntax.
😉 Yes, yes! 💪

A class on how to be the number one customer service agent no matter what company. I will give you so much information there is no way you will not be number one. I will show you how to speak on the phones how to show emapthy and how to be sincere as a professional

With 8 years in the field of customer service, and having worked for the largest international groups (Bouygues, Samsung, Société Générale, EBP, EF, etc.), it seems to me now that the time has come to share these experiences with the recruits of tomorrow. Sharing, listening and humility are the main assets to have for this profession which is vast and so interesting.
Today take the first step in order to advance step by step in an in-depth course that will lead you to the heights of success that you most certainly deserve.
Join me you will not be disappointed.

Les entreprises agissant sur les marchés B to B sont soumises à de profondes mutations (marchés, technologies, production, R&D, ...) et à une concurrence de plus en plus vive.
Face à la banalisation des offres industrielles classiques et au durcissement des politiques d’achats, les entreprises industrielles sont à la recherche de nouvelles pistes en matière de marketing, orientées vers l’opérationnel et l’efficacité commerciale : vente de projets, vente de solutions, pricing des services, nouveaux canaux de distribution, nouveaux modes de gestion clientèle, nouveaux modèles de réponse aux appels d’offres, nouvelles stratégies de communication digitale, etc.
Souvent méconnu des professionnels malgré les possibilités d’embauche, le marketing B to B constitue, dans ce contexte, un domaine clé pour l’expression des savoirs et savoirs faire marketing

Support POWERPOINT
Qu'est- ce que la prospection ?
La segmentation, le ciblage.
Les différents prospects.
Les différentes méthodes de prospection.
Les indicateurs de performances de la prospection.
Analyse et mise en place d'un plan d'actions correctives.

SUARDIAZ Group logo
Office Executive Director
Office Executive Director
SUARDIAZ Group · Full-timeSUARDIAZ Group · Full-time
Apr 2024 - Present · 10 mosApr 2024 to Present · 10 mos
Casablanca Metropolitan Area · On-siteCasablanca Metropolitan Area · On-site
Freight Forwarding / Shipping line agency
Multimodal Integrated Logistics Solutions / Air freight
Warehousing & Distribution Facilities
Chartering & Brokerage (Break Bulk & MT Tankers)
Chart-Parties & Demurrage consultancy
Port operations / Cargo & Ship agent / Container handling
Forwarding & Customs Clearance
Administrative and documentation management

📌 Ce que vous allez apprendre
✅ Identifier les attentes clients grâce à la Voix du Client (VoC)
✅ Convertir les besoins en exigences mesurables (CTQ)
✅ Analyser et améliorer l’expérience client avec des outils comme le Kano, le NPS, et le Customer Lifetime Value...
✅ Appliquer des méthodes structurées telles que le SIPOC, la cartographie d’expérience, ou encore les indicateurs de performance (KPI/CX)
✅ Lier performance opérationnelle et satisfaction client

🧰 Ce que vous recevrez
🎬 Accès 100% en ligne, à votre rythme
📜 Certificat de compétence
💬 Assistance en ligne (option coaching possible)

🚀 Pourquoi suivre cette formation avec Académo ?
💡 Parce que l’analyse client est la compétence stratégique que toutes les entreprises recherchent aujourd’hui.
💡 Parce que cette formation est conçue par un expert certifié Lean Six Sigma Black Belt, passionné d’expérience client et de transformation business.

👉 Inscrivez-vous dès maintenant et transformez vos données clients en levier de croissance.

Formation pratique que j'ai personnellement appliquée depuis plus de 17 ans, ainsi que mes collaborateurs et client(e)s ; elle vous facilitera la compréhension du domaine. Des techniques clés vous seront partagées pour maîtriser les stratégies de promotion et de commercialisation de produits ou services aussi le service à la clientèle.

Garantie Le-Bon-Prof

Contacter Martisha