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    Aayush
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    from58.00EUR/ h

    Dispatching, negotiating and Customer Service operations

    Transport Request Management: Receive, process, and assign client transport requests, ensuring they are carried out promptly and efficiently.
    Driver Coordination: Allocate drivers to various assignments based on client requirements and driver availability.
    Client Communication: How to sell your service, price negotiation, giving offers according to the period, maintain clear and accurate communication with clients to confirm bookings, provide service information, and address specific requests or issues.
    Trip Monitoring: Monitor and oversee trips in real-time to ensure timely service and respond to any potential delays or last-minute changes.
    Complaint Handling: Handle client complaints in a professional and proactive manner, seeking appropriate solutions and ensuring client satisfaction.
    Administrative Support: Perform administrative tasks such as data entry, record-keeping, and report preparation as required by the company.


    What will you learn ?


    Organizational Skills: Ability to multitask, maintain a high level of accuracy, and meet deadlines.
    Communication Skills: Excellent verbal and written communication skills in French and English to effectively communicate with clients and drivers.
    Customer-Oriented: Ability to understand and respond to client needs while maintaining a high level of service and satisfaction.
    Computer Proficiency: Knowledge of reservation management software and online communication tools to ensure effective coordination.

    Location

    At student's location: Around Brussels, Belgium

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    General info

    Age:
    Teenagers (13-17 years old)
    Adults (18-64 years old)
    Student level:
    Beginner
    Intermediate
    Advanced
    Duration:
    60 minutes
    90 minutes
    120 minutes
    The class is taught in:English, French, Hindi

    About Me

    An energetic and ambitious individual with a keen eye for new opportunities. Proficient in a variety of domains including graphics and editing, with expertise in tools such as MS Office (365) and Adobe CC (Illustrator, Photoshop, InDesign). Skilled in negotiating with clients, adept at multitasking, and possessing strong management capabilities. Known for consistently finding effective solutions and employing successful sales techniques.

    Education

    Achieved success as a competition winner in Graphics during high school final exams, followed by a venture into programming. Possesses strong drawing abilities and a knack for quick learning.

    Pursued Computer Science studies at ULB.
    Attended courses in Infographics at Francisco Ferrer.
    Held various student jobs including sales, stewardship, and security roles.

    Experience / Qualifications

    I am proficient in creating captivating and impactful visuals, adept at adjusting clarity, color, and tone, and proficient in employing image manipulation effects to enhance graphic design projects. Equipped with expertise in utilizing the most powerful image editing software for web, desktop, and mobile platforms, catering to both novice and professional photographers, designers, and artists.

    Additionally, possess comprehensive knowledge and proficiency in Microsoft Office suite, utilizing applications such as Microsoft Word for document creation and Microsoft PowerPoint for presentation development, among others, to meet diverse office-related needs effectively.

    Furthermore, experienced and motivated Dispatcher with a strong background in logistics and proficient in managing vehicle dispatching operations effectively. Demonstrated ability in multitasking, facilitating communication with transportation professionals, and collaborating with clients to ensure prompt dispatch and delivery. Skilled in daily communication, presentation, and negotiation with clients.
    *Classes can be in French/English/Hindi.* Capture attention with beautiful, high-impact visuals. Adjust clarity, color and tone and create image manipulation effects or perfect your graphic design work. Take your pictures to the next level with the most powerful image editing software for web, desktop, and mobile. Whether you're a novice or pro photographer, designer or artist, you'll have the tools to take all your projects to the next level. Microsoft Office is a collection of office-related applications. Each application serves a unique purpose and offers a specific service to its users. For example, Microsoft Word is used to create documents. Microsoft PowerPoint is used to create presentations.

    Ask a question

    Send a message explaining your needs and Aayush will reply soon:
    The more detail, the better.
    Ex. "Hi, when are you available to meet for a lesson?"

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    Good-fit Instructor Guarantee


    If you are not satisfied after your first lesson, Apprentus will find you another instructor or will refund your first lesson.

    Online reputation

    • Instructor since March 2020
    • Phone number verified
    • Google connected
    • Linkedin connected

    Availability of a typical week

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    Good-fit Instructor Guarantee


    If you are not satisfied after your first lesson, Apprentus will find you another instructor or will refund your first lesson.

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But also to work on your leadership & charisma, in a context where empathy and emotional intelligence are at the service of communication. ➤ So, in this context, after having precisely defined your objective & gone through the blockages encountered, here are some examples of themes covered through concrete techniques & a targeted methodology: ✓Practical tools to perfect your rhetoric/repartee ✓Decode and use the practical communication tools of great leaders ✓Fundamentals (practices) of eloquence but also of public speaking (intonation, gaze, gestures, elocution, range, emotions, pronunciation, development of one's own style of charisma) to ensure consistency between substance & form ✓Fundamentals of Body Language to support and not interfere with the speech while being convinced & convincing. ✓ Highlighting their speech & promoting their speaking to arouse interest, by building on their strengths. ✓Creation of a coherence between the message emitted & the message received in order to improve its speech and in fact, its professional/personal relations. ✓Management of Q&A sessions & external reactions during an intervention or an oral exchange. ✓Practical tools to put your interlocutor at ease and appear friendly/interested. ✓To succeed in a negotiation/mediation. ✓On the one hand, learning to say 'no' simply in three steps AND on the other hand, getting people to say 'yes'. ✓To turn sentences into positive AND constructive. ✓To manage conflicts (eg 'assertive' communication techniques, eg CNV techniques - Non Violent Communication). ✓To put NLP (neuro-linguistic programming) at the service of communication. ✓To adopt effective, simple, fair and engaging language. ✓To use sentences, turns of phrase & expressions allowing to be precise, simple, effective & challenging. ✓To manage your personal & professional relationships with, for example, the preparation of your ratings. ✓Make your hypersensitivity a strength to tame your abilities. ✓Listening proactively and expressing / conveying ideas / message clearly. ✓ Avoid letting your emotions show through and propose a constructive solution to problems, while drawing on your own relational skills. ✓Be better equipped to recognize and immediately remedy situations that weaken their authority and affect their ability to communicate effectively. ✓Enhance their potential for expression and creativity (often underestimated until now) and 'apparent' sociability ✓Develop not necessarily self-confidence, but the 'appearance' of self-confidence, refine one's listening to respond adequately, open up to the resources of the imagination, free oneself from the rational to then structure one's speech. ✓Relate their communication objectives (project, institution, values, ideas, demands, etc.) to the form of their expression. ✓Learn and put into practice persuasive communication techniques and better understand the perception that others have of oneself. In order to improve his skills of 'self-presentation' and conveyed image. ✓Practical techniques to foster the engagement of the other party. ✓Strengthen the structure of its communication and develop a convincing argument in order to sell its ideas and projects. (...) ➤ To master the keys to successful public communication, it is necessary to strengthen the impact of your speeches: by structuring your interventions and taking into account the circumstances and the expectations of the public; by making an impact through storytelling; integrating the psychological and emotional factors of effective oral communication; by integrating emotions into the preparation of the message and arguments; anticipating objections and delicate situations; by preparing and structuring an attractive and convincing presentation framework; by experimenting with the rules of improvisation; by adequately managing difficult situations (...). ➤ In short, each session combines techniques & practical exercises adapted to your daily situations (filmed with your agreement in order to be reviewed, commented on, decoded together live), so that you can apply them immediately, and from the 1st session. THE TRAINER ➤ With training from Grande Ecole post-preparatory classes & Ivy League university in the United States, our teacher trainer has specialized and has worked for more than 15 years in the field, in Europe and North America, in renowned international public and private establishments, regularly speaking in forums and conferences, and also offering personalized INDIVIDUAL support, with pedagogy and careful methodology as the watchwords. ➤ PLACE, TIMETABLE, PRICES ✓ Locations: Geneva-Lausanne-Fribourg-Zurich-Neuchâtel-Lugano-Basel-Neuchâtel-Berne-Lucerne-Brussels-Luxembourg-Paris-Lyon. But currently, these sessions continue to be offered by videoconference in the current context and in accordance with general demand which is almost unanimous on this subject. ✓ Indeed, apart from the classic advantages of videoconferencing (time saving related to travel & their unforeseen events, eco-responsibility, increased schedule flexibility, etc.), the quality of the session & the interaction remain identical. In addition, the entire exchange, notes and recommendations are immediately transcribed on the dedicated chat. ✓ To support us among ourselves & to be pleasant to you in this sustainable / particular period and in a spirit of solidarity, the fees are temporarily reduced and will not increase after the start of our sessions. ✓ Languages: French/English. ✓ The progress following these private sessions is perceptible from 1 to 2 sessions (*2024 study). ✓ As other people do regularly, you can also please your loved ones by offering gift vouchers available all year round.