Customer Service for all Industries, Differentiate between Good and Great Customer Service

Van 17.06 € /h

Customer service is the core essence of any business. You may have a great product to offer but your relations with the customer and its sustainability will ensure how your business progress.

In this class we take you through a basic psychological understanding of different types of Customers and their behavior to include in a thoughtful process before approaching any customers.

Extra informatie

Bring your laptops, steady WIFI connections, Speakers and Microphones

Locatie

Online vanuit Thailand

Over

Hello everyone,

My name is Kumar, a graduate of Hospitality and Tourism Studies from Mumbai, India.

I have spent the last 16 years of my life in the Hospitality and Tourism Industry working with great hospitality brands such as Hyatt, Fairmont, Address Group, Starwood and JW Marriott.

I am known by peers for being a pioneer in the field of Food and Beverage Management, Events Sales and Execution, Recruitment, Training and Development, Team Management and how to bring out the best in an individual's talent.

Through my training courses, I am willing to share my experience so that you can benefit in your personal and professional life with simple tried and tested strategies.

Opleiding

BSc. in Hotel and Hospitality Administration
Certificate in Train the Trainer
Certificate in Food Hygiene
Certificate in Wine and Spirit Tasting
Certificate in Food and Beverage Concept Development
Certificate in Revenue Management

Leservaring

1. Director of Business Development. Thailand - 2017 till present
2. Senior Manager - Events Sales and Operations @ JW Marriott Khao Lak, Thailand - 2016 - 2017
3. Food and Beverage Manager @ Grosvenor House, Dubai - 2013 - 2016
4. Trainer and Events Operations Manager @ The Address Hotels and Resorts, Dubai - 2010 - 2013
5. Food and Beverage Supervisor @ The Fairmont, Dubai - 2006 - 2010
6. Food and Beverage Associate @ The Grand Hyatt, Mumbai - 2004 - 2006

Leeftijd

Volwassenen (18-64 jaar oud)

Senioren (65+ jaar oud)

Niveau van de leerling

Beginner

Gemiddeld

Gevorderden

Duur

60 minuten

De les wordt gegeven in

Engels

Vaardigheden

Klantendienst

Verkoop

Marketing

Beschikbaarheid typische week

(GMT -04:00)

New York

Online via webcam

Mon

Tue

Wed

Thu

Fri

Sat

Sun

00-04

04-08

08-12

12-16

16-20

20-24

Philippe

5.0

(1)

About the course:
- This course offers a complete, accessible and attractive introduction to the principles of marketing. My goal is to teach you how to develop a marketing strategy and how to establish a marketing plan.
I try to adopt a simple and clear structure and to cover the following topics: the main axes of a marketing strategy, market and consumer analysis (segmentation, positioning, targeting), the product, the price, the distribution strategy, as well as communication (campaign creation & media planning). I take a decidedly concrete approach, with many recent examples from world-renowned companies.

About me:
- I work in marketing at one of the world's largest consumer goods companies (FMCG), which employs> 100,000 people in approximately 70 countries. I am based in Geneva, where I manage the global marketing of a brand of more than a billion dollars. In my free time, I am a Marketing Assistant at Solvay Business School Brussels School of Economics & Management and I practice triathlon and sailing.

Diane-Marie

5.0

(1)

Discover the basics of Marketing! I have a Master's degree in the subject (as well as Economics) ,as well as being Six Sigma Green belt certified.
Whether you are curious about it, need a refresher session(s) or help with the creation of your Business Plan, I am here for you!

Bas

5.0

(1)

I tutor in marketing, marketing communication and I also give courses in Growth Hacking. I supervise HBO and MBO students, give lectures and am an assessor for graduation projects at Fontys Hogescholen.
My background is the music world; I am co-founder of marketing platform Kwettr. In my work I am very much involved in marketing automation, funnel marketing, viral marketing, Google Ads, SEO reports, UX design, but also writing marketing plans. I also supervise students with theses and graduation projects.

Brendy

5.0

(1)

As a student or professional, you would like a strong LinkedIn profile. Whether that is to apply for a job or just to have a professional profile for the future, with this profile makeover it is up to date!

I guide you 1 on 1 online to help you.

Do you want to learn more about LinkedIn? Then that is also possible. As a Linkedin trainer I am happy to help you.

Marleen

5.0

(1)

Economie op middelbare schoolniveau; marketing, marktonderzoek en scriptiebegeleiding tot en met HBO niveau.

Ik ben gewend om mijn begeleiding af te stemmen op jouw hulpvraag qua inhoud en qua proces. Samen kijken we wat jouw manier van leren is en hoe de bijles en begeleiding hier het beste op aansluit. Het leuke aan economie is dat je het overal tegenkomt: landelijk, in de regio, bij jou in de straat en ook in jouw huishouden! Onderzoek doen en een scriptie schrijven is een blok aan je been, maar het is zo leuk als het lukt, of uiteindelijk lukt en je vol trots je eigen eindproduct mag bekijken. Alleen, als je vastloopt in een vak en je dreigt erover te struikelen of je hebt moeite met schrijven, dan kan leren en schrijven nogal stressvol worden.
Kun jij wel wat hulp gebruiken bij de vakgebieden economie en marketing? Loop je vast bij het schrijven van een scriptie of een (afstudeer)onderzoek en wil je hierbij hulp? Wees welkom en neem contact met mij op. Ik kan qua planning flexibel zijn en in overleg met jou snel starten.

Jan-Willem

5.0

(1)

Je moet meer omzet binnenhalen of meer verkopen en je weet niet hoe...

Het aantrekken van nieuwe klanten levert stress en onzekerheid op voor de een en een kick voor de ander. Hoe sta jij tegenover acquireren? En aan welke handvatten heb jij behoefte om nieuwe klanten te werven en bestaande relaties te behouden? Ga er maar aan staan: je vak als professional uitvoeren en nog klanten binnenhalen ook!

Het is de kunst om de potentiële klant bij de hand te nemen. Je achterhaalt de wensen en je helpt hem of haar een aankoopbeslissing te nemen. Daarom noem ik verkopen steevast: een ander helpen met kopen.

Maar één ding is nóg belangrijker dan ‘jagen’ op nieuwe klanten, en dat is zorgen dat de bestaande klanten niet via de achterdeur weglopen. Maar dat ze terugkomen en bovendien rondbazuinen hoe fijn het bij jou is, daar in dat bedrijf.

Ik ben al ruim 20 jaar zelfstandig trainer. De vraag die ik het vaakst krijg, is: ‘Hoe kan ik mijn medewerkers of mezelf meer laten verkopen?’ Ik heb intussen een kleine 20.000 mensen getraind in meer dan 125 branches. Van monteur tot stukadoor, van zorgprofessional tot vastgoedprofessional, en van adviseur tot consultant. Mijn trainingen draaien om verkoopvaardigheden, maar daar komt bijvoorbeeld ook een stuk gedrag, houding en communicatieve vaardigheden bij kijken.

Aziz

5.0

(1)

Social media is now fully integrated in the business world. No company can do without it and in the media it plays an even more important role. Online Media and classic media are becoming more and more integrated with each other. As a professional in the media landscape, knowledge of social media has therefore become indispensable. In this semester you will learn step by step how social media can be used as a channel within the future field of work. The lessons start with the introduction of social media and teach you to better understand how it has developed and how it should be approached and used as a professional. You learn to conduct targeted research into the company, the market and finally the target group. You learn to create and implement an appropriate content plan through research. Fully tailored to the purpose for which the relevant social media wants to be used.

Doortje

5.0

(1)

As a tutor, I stand for a personal approach, in which I look at your specific needs and learning goals together with you. Whether it's setting up a business plan, improving your leadership skills or boosting your self-confidence, I'm here for you.

Because of my broad experience I can help you find the right strategies and techniques to achieve your goals. I make sure you understand the material and give you tools to apply it in practice.

Are you ready to take the next step in your personal and professional development? Then contact me and let's get started together!

I, Vito, understand that the art of selling is about more than just numbers. It's about you, your skills, and your potential. That's why I offer sales training designed specifically to enhance your sales skills and help you unlock your full potential.

Why Choose My Training?

Practical Insights:
My training sessions are not just theoretical. I provide you with tools and techniques that you can immediately apply in your daily work. Imagine leaving each session with concrete, new skills to implement right away.

Experienced Coach:
As a seasoned professional with years of experience in sales, I share my valuable practical knowledge and tips with you, so you can learn from the best in the field.

Personal Growth:
I focus not only on improving your sales techniques but also on your personal development. Increased self-confidence, better communication, and greater motivation are just a few benefits you'll experience.

Flexible Training:
Whether you prefer an intensive workshop or a long-term coaching program, I offer a range of options to suit your needs and schedule.

My Training Covers:

- Effective customer communication
- Strategic negotiation
- Sales-specific tools
- Building long-term customer relationships
- Innovative sales techniques and data usage
- Sales conversation training

I ensure that you not only learn how to sell more but also how to retain your customers and build valuable relationships.

Why You Need This:

See this training as an investment in yourself. It's your opportunity to refine your sales skills, learn new techniques, and stand out in the competitive world of sales. With my support, you'll become more confident in conversations, negotiate better, and ultimately close more deals.

Ready to take your sales skills to the next level?
Contact me today for more information or to book a training session.
I believe in your potential and am here to help you maximize it!

Andrea

5.0

(1)

Designed to equip you with essential digital marketing skills and strategies, this class covers basic areas including social media content creation, email marketing, B2B and B2C marketing, and content planning.

- Social Media Content Creation: Learn to craft engaging content tailored for platforms like Facebook, Instagram, LinkedIn, and X (formerly Twitter). Using content creation tools like Canva. Learn different content types to boost brand awareness and foster audience engagement.

- Email Marketing: Building and managing effective email campaigns with the mailing tool Mailchimp (easy use). Understand segmentation, personalization, and analytics to enhance open and click rates.

- B2B and B2C Marketing Strategies: Discover the nuances between Business-to-Business and Business-to-Consumer marketing. Learn to tailor your approach to meet the unique needs and behaviors of different audiences.

- Content Creation and Planning: Develop skills in creating compelling content that resonates with your target audience. Learn to plan and execute content calendars that align with marketing goals.

What you will gain:

1. Practical Skills: Hands-on experience with real-world projects to build a robust portfolio.
2. Strategic Insight: Ability to develop and implement effective digital marketing strategies.
3. Analytical Proficiency: Learn to analyze campaign performance and make data-driven decisions.

This course is ideal for beginners aspiring to enter the digital marketing field, entrepreneurs seeking to promote their businesses online, or professionals aiming to enhance their marketing skill set.

Why Choose This Course
- Covers basic aspects of digital marketing.
- Learn from an industry professional with real-world experience.
- Access course materials online at your own pace.

Take the first step towards a rewarding career in digital marketing. Enroll now to gain the skills and knowledge needed to thrive in the digital landscape :)

Dennis

5.0

(1)

Via Etsy is het mogelijk om zelfgemaakte producten aan een groot publiek aan te bieden. Tijdens de lessen leren we hoe je kan verkopen op Etsy. We bekijken het proces van product tot verkoop.
Etsy kan een enorme impact hebben op jouw creatieve bezigheden, het geeft een deugddoend gevoel om zelfgemaakte producten tot ver buiten België te kunnen verkopen.

Sandra

5.0

(1)

Wil jij mensen verwonderen met tekst of andere content? Wil jij leren communiceren en het volgens ook daadwerkelijk in d praktijk brengen. Ik leer jou hoe je strategische communicatie opstelt en vervolgens ook uitvoert in de schrijvende praktijk. Ik ben afgestudeerd journalist en interim marketing & communicatiemanager en leer jou heel graag hoe je met hart en ziel kunt schrijven waardoor je de doelgroep echt raakt. Met een stuk marketing erbij zodat je ook nog eens leert hoe je je tekst en communicatie positioneert en bij je doelgroep brengt. Waarnaar we ook een uitstapje kunnen maken naar copywriting en van mij leert hoe je 'reclameteksten' schrijft en bedenkt

Geert

5.0

(1)

Adobe InDesign is dé standaardtool voor het ontwerpen van professionele lay-outs zoals brochures, magazines, affiches, rapporten en digitale publicaties. In deze les leer je hoe je gestructureerde en visueel sterke documenten opbouwt die klaar zijn voor drukwerk of digitale verspreiding.

Je leert werken met pagina- en alineastijlen, grids en hulplijnen, tekst- en afbeeldingskaders, kleurstalen en typografie. Daarnaast ontdek je hoe je efficiënt meerdere pagina’s beheert, consistente lay-outs opzet en bestanden correct exporteert voor print (PDF/X) en online gebruik.

Deze les is praktisch opgebouwd en focust op workflow en inzicht: hoe je sneller werkt, fouten vermijdt en professioneel resultaat neerzet, ook bij grotere documenten.

Elham

5.0

(1)

Selling is not about pressure or manipulation, it’s about understanding people, building trust, and communicating value clearly.
In this practical workshop, I share real-life sales and customer communication skills based on over 20 years of hands-on customer service experience and 9 years in retail, combined with an academic background in MBA (Strategy) and a PhD in Policy.
This class is designed for people who want practical, usable skills, not theory.

What you will learn:
✨️How to communicate confidently with customers
✨️How to understand customer needs quickly
✨️How to handle objections naturally (without stress or pressure)
✨️How to sell ethically and professionally
✨️How to adapt your communication style to different personalities
✨️Common mistakes that lose sales and how to avoid them

Who this class is for:
Retail and shop staff
Customer service professionals
Freelancers or small business owners
Anyone who wants to improve their communication and selling skills
This session is interactive, realistic, and based on real workplace situations — not scripts or generic sales tricks.