Business course on how to improve on your Customer Service in any industry.

Van 29.7 € /h

Customer service is the support and assistance businesses offer before, during, and after purchasing the products/services. Quality customer service adds an immense amount of value to a product and helps build long-lasting relationships with customers.

Today’s customer service is much more than traditional phone support. Rapid tech advancements reshaped the way businesses interact with customers and created the proliferation of digital service channels. Receiving fast, efficient, personalized support and a seamless experience is what consumers generally expect from brands these days.

Customer service should be a top priority for any business and practitioners because ;
Customer service expectations are constantly increasing and changing.

Consumers value high-quality service and are ready to pay more to receive it.

Customer service can significantly influence consumers’ buying decisions.

Good customer service helps increase customer satisfaction, improve customer relations and retention.

Happy consumers tend to share their positive service experiences, creating positive word-of-mouth for brands.

Outstanding customer service can turn customers into brand advocates, which brings in more traffic and referrals.

Consumers will not tolerate bad service and leave brands that fail to meet their service expectations.

Unsatisfied customers can damage a brand’s reputation by sharing their negative service experiences through social networks and review sites.

Investing in service improvement is cheaper than dealing with a damaged reputation caused by poor service.

High-quality customer service ultimately results in continued revenue growth.

Please feel free to join my class for a practical and a top notch tutorial on customer service for continuous improvement in the service and product sector .

Extra informatie

Students or participants for this class should get their laptops ,pay attention and ask questions ,because my class would be so interactive and exciting.

Locatie

Online vanuit Ghana

Over

Dedicated and passion driven Customer Service/Sales Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

I have trained and occupied managerial positions in various capacities as a customer service person .Teaching and lecturing has been one of my passions aside work , and able to deliver anytime when given the opportunity.

I am a lovely and a lively tutor on any day irrespective of any provocation.
I believe and understand what i love to do and able to manage it.
Learning, I believe is a process and since no human being is a repository of knowledge.

We always have to give people a chance , whether slow or fast leaners , the utmost aim to achieving some success with my student is to make my class interactive , exciting and making the topics feel so simple and easy to understand . I have an enviable experience and qualifications in the field of business and it's related courses.

therefore with all these traits i believe there should not be a difficulty for any student . I am inviting all to engage me and will succeed together .

Opleiding

Diploma: Business -Accounting
Takoradi Polytechnic | Takoradi, Ghana | September 2003

Graduate Diploma: Procurement
Chartered Institute of Purchasing and Supply | United Kingdom, UK | January 2007

Diploma: Operations Management
Alison Training Courses | Ireland Online | February 2014

Diploma: Customer Service
Alison Training Courses | Ireland Online | July 2014

Advance Diploma Level 5: Customer Service and Public Relations
CPD Courses for Professional Development | United Kingdom 2021

Leservaring

Administrator - Business Operations
Affiliate school of professional studies | Accra, GH | Jan 2018-Current.

Chat Moderator/Host
888 Holdings International | Remote, Gibraltar | Jan 2014-Jan 2017

Grupo Noa international. (USA)
Training program on Telecommuting.
2016 (1 month) Customer service:

Country Sales Representative /Manager part time. (2016)
Instant football international. (Russia)

Operations Manager
Xtreme life management Consults | Accra, GH | Jan 2009-Jan 2013

Accounting Intern
Ghana Airways limited | Accra, GH | Aug 2002-Feb 2003

Leeftijd

Tieners (13-17 jaar oud)

Volwassenen (18-64 jaar oud)

Senioren (65+ jaar oud)

Niveau van de leerling

Beginner

Gemiddeld

Gevorderden

Duur

30 minuten

45 minuten

60 minuten

90 minuten

120 minuten

De les wordt gegeven in

Engels

Vaardigheden

Klantendienst

Marketing

Verkoop

Beschikbaarheid typische week

(GMT -05:00)

New York

Online via webcam

Mon

Tue

Wed

Thu

Fri

Sat

Sun

00-04

04-08

08-12

12-16

16-20

20-24

Philippe

5.0

(1)

About the course:
- This course offers a complete, accessible and attractive introduction to the principles of marketing. My goal is to teach you how to develop a marketing strategy and how to establish a marketing plan.
I try to adopt a simple and clear structure and to cover the following topics: the main axes of a marketing strategy, market and consumer analysis (segmentation, positioning, targeting), the product, the price, the distribution strategy, as well as communication (campaign creation & media planning). I take a decidedly concrete approach, with many recent examples from world-renowned companies.

About me:
- I work in marketing at one of the world's largest consumer goods companies (FMCG), which employs> 100,000 people in approximately 70 countries. I am based in Geneva, where I manage the global marketing of a brand of more than a billion dollars. In my free time, I am a Marketing Assistant at Solvay Business School Brussels School of Economics & Management and I practice triathlon and sailing.

Stanley

5.0

(1)

Nowadays, everyone is watching the latest vlogs from their favorite YouTuber on their phone.
Admiring a beautiful photo of their favorite fitness Influencer.
Follow intense discussions on Twitter and share their opinions.

In short, the ATTENTION goes to SOCIAL MEDIA. Social media is an indispensable part for every company, (non) profit organization, association, entrepreneur.

Do you want to know more about Social media marketing? Feel free to send me a message !!

Yasin

5.0

(1)

How do you grow an online income as an artist the fastest way?

Imagine.
Something happens on earth causing you to not being able to play any gigs or shows basically destroying all your income.

Welcome to reality. Since march the world completely changed.
Since then i went to find a way to make things work in this newly created world. Find ways to keep getting my income from music solely via the internet.

How do you build an online income as an artist?
How do you build a loyal online fan base that gives you income without playing gigs, selling merch, without donations?

In this coaching I will be teaching you:

How to effectively reach more than 70 000 up to 150 000 people monthly with your music with a minimal monthly budget.

Finding fans that LOVE your music on auto-pilot. No spamming, barely any active social media presence. Set it & forget it mentality.

How to 10-100x your current listeners AND followers on Spotify in a matter of months.

Secret algorithm tweaks & hacks on how to trigger Spotify’s algorithmic plays like Discover Weekly, Release Radar, Radio & Daily mix consistently every month!

What works and doesn't work in the world of digital music marketing.

Why playlist promotion might hurt your results in the long run.

Most importantly - How to make this all profitable, how to make actual profit on this WITHOUT selling merch/albums/shows,... Of course these things are a nice side effect of good marketing but this is not what my coaching is about.

BONUS 🧨

Once this corona situation ends and there are actual parties again (fingers crossed🤞)... How do you get these newly made fans to come to your party/performance?

The benefit of this style of marketing is that EVERYONE gets tracked and i will show you very easy methods to actually engage your active listeners to attend your event. No matter if that's an actual physical party or a livestream. This course will show you how to effectively communicate with all those fans you’ve made over the last months and get them to attend your shows!

I have a list of artists that I coached outside of Apprentus available, with proof of results and testimonials if wanted!

Not entirely sure how much time will be needed to explain everything as this differ per person but i would go for at least 2 hours.

If anything seems vague or unclear please ask away! I just started out coaching this after testing with multiple artists so still working on the coaching part of things :)

Simone

5.0

(1)

As a Business Development Manager for a Software House and Digital Marketing & Web Development Agency, I have developed essential skills and knowledge on how to create and to manage the Marketing & Advertising as well as the Digital business of Start-ups and SMEs.

Market Experience
1) Italy
2) The Netherlands
3) Belgium

My consultacies/lessons are about:

1) Business Analysis
2) Website Analysis
3) Marketing Plan
4) Web Marketing Development
5) Digital Marketing & Advertising
6) Brand Building & Brand Management
7) Digital Identity Building & Digital Identity Management
8) Social Media
9) E-commerce

For each of these points I can provide a Professional Analysis as well as a Business Proposal.

Bas

5.0

(1)

I tutor in marketing, marketing communication and I also give courses in Growth Hacking. I supervise HBO and MBO students, give lectures and am an assessor for graduation projects at Fontys Hogescholen.
My background is the music world; I am co-founder of marketing platform Kwettr. In my work I am very much involved in marketing automation, funnel marketing, viral marketing, Google Ads, SEO reports, UX design, but also writing marketing plans. I also supervise students with theses and graduation projects.

Brendy

5.0

(1)

As a student or professional, you would like a strong LinkedIn profile. Whether that is to apply for a job or just to have a professional profile for the future, with this profile makeover it is up to date!

I guide you 1 on 1 online to help you.

Do you want to learn more about LinkedIn? Then that is also possible. As a Linkedin trainer I am happy to help you.

Marleen

5.0

(1)

Economie op middelbare schoolniveau; marketing, marktonderzoek en scriptiebegeleiding tot en met HBO niveau.

Ik ben gewend om mijn begeleiding af te stemmen op jouw hulpvraag qua inhoud en qua proces. Samen kijken we wat jouw manier van leren is en hoe de bijles en begeleiding hier het beste op aansluit. Het leuke aan economie is dat je het overal tegenkomt: landelijk, in de regio, bij jou in de straat en ook in jouw huishouden! Onderzoek doen en een scriptie schrijven is een blok aan je been, maar het is zo leuk als het lukt, of uiteindelijk lukt en je vol trots je eigen eindproduct mag bekijken. Alleen, als je vastloopt in een vak en je dreigt erover te struikelen of je hebt moeite met schrijven, dan kan leren en schrijven nogal stressvol worden.
Kun jij wel wat hulp gebruiken bij de vakgebieden economie en marketing? Loop je vast bij het schrijven van een scriptie of een (afstudeer)onderzoek en wil je hierbij hulp? Wees welkom en neem contact met mij op. Ik kan qua planning flexibel zijn en in overleg met jou snel starten.

Jan-Willem

5.0

(1)

Je moet meer omzet binnenhalen of meer verkopen en je weet niet hoe...

Het aantrekken van nieuwe klanten levert stress en onzekerheid op voor de een en een kick voor de ander. Hoe sta jij tegenover acquireren? En aan welke handvatten heb jij behoefte om nieuwe klanten te werven en bestaande relaties te behouden? Ga er maar aan staan: je vak als professional uitvoeren en nog klanten binnenhalen ook!

Het is de kunst om de potentiële klant bij de hand te nemen. Je achterhaalt de wensen en je helpt hem of haar een aankoopbeslissing te nemen. Daarom noem ik verkopen steevast: een ander helpen met kopen.

Maar één ding is nóg belangrijker dan ‘jagen’ op nieuwe klanten, en dat is zorgen dat de bestaande klanten niet via de achterdeur weglopen. Maar dat ze terugkomen en bovendien rondbazuinen hoe fijn het bij jou is, daar in dat bedrijf.

Ik ben al ruim 20 jaar zelfstandig trainer. De vraag die ik het vaakst krijg, is: ‘Hoe kan ik mijn medewerkers of mezelf meer laten verkopen?’ Ik heb intussen een kleine 20.000 mensen getraind in meer dan 125 branches. Van monteur tot stukadoor, van zorgprofessional tot vastgoedprofessional, en van adviseur tot consultant. Mijn trainingen draaien om verkoopvaardigheden, maar daar komt bijvoorbeeld ook een stuk gedrag, houding en communicatieve vaardigheden bij kijken.

Aziz

5.0

(1)

Social media is now fully integrated in the business world. No company can do without it and in the media it plays an even more important role. Online Media and classic media are becoming more and more integrated with each other. As a professional in the media landscape, knowledge of social media has therefore become indispensable. In this semester you will learn step by step how social media can be used as a channel within the future field of work. The lessons start with the introduction of social media and teach you to better understand how it has developed and how it should be approached and used as a professional. You learn to conduct targeted research into the company, the market and finally the target group. You learn to create and implement an appropriate content plan through research. Fully tailored to the purpose for which the relevant social media wants to be used.

Doortje

5.0

(1)

As a tutor, I stand for a personal approach, in which I look at your specific needs and learning goals together with you. Whether it's setting up a business plan, improving your leadership skills or boosting your self-confidence, I'm here for you.

Because of my broad experience I can help you find the right strategies and techniques to achieve your goals. I make sure you understand the material and give you tools to apply it in practice.

Are you ready to take the next step in your personal and professional development? Then contact me and let's get started together!

I, Vito, understand that the art of selling is about more than just numbers. It's about you, your skills, and your potential. That's why I offer sales training designed specifically to enhance your sales skills and help you unlock your full potential.

Why Choose My Training?

Practical Insights:
My training sessions are not just theoretical. I provide you with tools and techniques that you can immediately apply in your daily work. Imagine leaving each session with concrete, new skills to implement right away.

Experienced Coach:
As a seasoned professional with years of experience in sales, I share my valuable practical knowledge and tips with you, so you can learn from the best in the field.

Personal Growth:
I focus not only on improving your sales techniques but also on your personal development. Increased self-confidence, better communication, and greater motivation are just a few benefits you'll experience.

Flexible Training:
Whether you prefer an intensive workshop or a long-term coaching program, I offer a range of options to suit your needs and schedule.

My Training Covers:

- Effective customer communication
- Strategic negotiation
- Sales-specific tools
- Building long-term customer relationships
- Innovative sales techniques and data usage
- Sales conversation training

I ensure that you not only learn how to sell more but also how to retain your customers and build valuable relationships.

Why You Need This:

See this training as an investment in yourself. It's your opportunity to refine your sales skills, learn new techniques, and stand out in the competitive world of sales. With my support, you'll become more confident in conversations, negotiate better, and ultimately close more deals.

Ready to take your sales skills to the next level?
Contact me today for more information or to book a training session.
I believe in your potential and am here to help you maximize it!

Andrea

5.0

(1)

Designed to equip you with essential digital marketing skills and strategies, this class covers basic areas including social media content creation, email marketing, B2B and B2C marketing, and content planning.

- Social Media Content Creation: Learn to craft engaging content tailored for platforms like Facebook, Instagram, LinkedIn, and X (formerly Twitter). Using content creation tools like Canva. Learn different content types to boost brand awareness and foster audience engagement.

- Email Marketing: Building and managing effective email campaigns with the mailing tool Mailchimp (easy use). Understand segmentation, personalization, and analytics to enhance open and click rates.

- B2B and B2C Marketing Strategies: Discover the nuances between Business-to-Business and Business-to-Consumer marketing. Learn to tailor your approach to meet the unique needs and behaviors of different audiences.

- Content Creation and Planning: Develop skills in creating compelling content that resonates with your target audience. Learn to plan and execute content calendars that align with marketing goals.

What you will gain:

1. Practical Skills: Hands-on experience with real-world projects to build a robust portfolio.
2. Strategic Insight: Ability to develop and implement effective digital marketing strategies.
3. Analytical Proficiency: Learn to analyze campaign performance and make data-driven decisions.

This course is ideal for beginners aspiring to enter the digital marketing field, entrepreneurs seeking to promote their businesses online, or professionals aiming to enhance their marketing skill set.

Why Choose This Course
- Covers basic aspects of digital marketing.
- Learn from an industry professional with real-world experience.
- Access course materials online at your own pace.

Take the first step towards a rewarding career in digital marketing. Enroll now to gain the skills and knowledge needed to thrive in the digital landscape :)

Dennis

5.0

(1)

Via Etsy is het mogelijk om zelfgemaakte producten aan een groot publiek aan te bieden. Tijdens de lessen leren we hoe je kan verkopen op Etsy. We bekijken het proces van product tot verkoop.
Etsy kan een enorme impact hebben op jouw creatieve bezigheden, het geeft een deugddoend gevoel om zelfgemaakte producten tot ver buiten België te kunnen verkopen.

Sandra

5.0

(1)

Wil jij mensen verwonderen met tekst of andere content? Wil jij leren communiceren en het volgens ook daadwerkelijk in d praktijk brengen. Ik leer jou hoe je strategische communicatie opstelt en vervolgens ook uitvoert in de schrijvende praktijk. Ik ben afgestudeerd journalist en interim marketing & communicatiemanager en leer jou heel graag hoe je met hart en ziel kunt schrijven waardoor je de doelgroep echt raakt. Met een stuk marketing erbij zodat je ook nog eens leert hoe je je tekst en communicatie positioneert en bij je doelgroep brengt. Waarnaar we ook een uitstapje kunnen maken naar copywriting en van mij leert hoe je 'reclameteksten' schrijft en bedenkt