Business course on how to improve on your Customer Service in any industry.

Von 34.57 $ /Std

Customer service is the support and assistance businesses offer before, during, and after purchasing the products/services. Quality customer service adds an immense amount of value to a product and helps build long-lasting relationships with customers.

Today’s customer service is much more than traditional phone support. Rapid tech advancements reshaped the way businesses interact with customers and created the proliferation of digital service channels. Receiving fast, efficient, personalized support and a seamless experience is what consumers generally expect from brands these days.

Customer service should be a top priority for any business and practitioners because ;
Customer service expectations are constantly increasing and changing.

Consumers value high-quality service and are ready to pay more to receive it.

Customer service can significantly influence consumers’ buying decisions.

Good customer service helps increase customer satisfaction, improve customer relations and retention.

Happy consumers tend to share their positive service experiences, creating positive word-of-mouth for brands.

Outstanding customer service can turn customers into brand advocates, which brings in more traffic and referrals.

Consumers will not tolerate bad service and leave brands that fail to meet their service expectations.

Unsatisfied customers can damage a brand’s reputation by sharing their negative service experiences through social networks and review sites.

Investing in service improvement is cheaper than dealing with a damaged reputation caused by poor service.

High-quality customer service ultimately results in continued revenue growth.

Please feel free to join my class for a practical and a top notch tutorial on customer service for continuous improvement in the service and product sector .

Zusätzliche Informationen

Students or participants for this class should get their laptops ,pay attention and ask questions ,because my class would be so interactive and exciting.

Ort

Online aus Ghana

Über mich

Dedicated and passion driven Customer Service/Sales Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

I have trained and occupied managerial positions in various capacities as a customer service person .Teaching and lecturing has been one of my passions aside work , and able to deliver anytime when given the opportunity.

I am a lovely and a lively tutor on any day irrespective of any provocation.
I believe and understand what i love to do and able to manage it.
Learning, I believe is a process and since no human being is a repository of knowledge.

We always have to give people a chance , whether slow or fast leaners , the utmost aim to achieving some success with my student is to make my class interactive , exciting and making the topics feel so simple and easy to understand . I have an enviable experience and qualifications in the field of business and it's related courses.

therefore with all these traits i believe there should not be a difficulty for any student . I am inviting all to engage me and will succeed together .

Bildung

Diploma: Business -Accounting
Takoradi Polytechnic | Takoradi, Ghana | September 2003

Graduate Diploma: Procurement
Chartered Institute of Purchasing and Supply | United Kingdom, UK | January 2007

Diploma: Operations Management
Alison Training Courses | Ireland Online | February 2014

Diploma: Customer Service
Alison Training Courses | Ireland Online | July 2014

Advance Diploma Level 5: Customer Service and Public Relations
CPD Courses for Professional Development | United Kingdom 2021

Erfahrung / Qualifikationen

Administrator - Business Operations
Affiliate school of professional studies | Accra, GH | Jan 2018-Current.

Chat Moderator/Host
888 Holdings International | Remote, Gibraltar | Jan 2014-Jan 2017

Grupo Noa international. (USA)
Training program on Telecommuting.
2016 (1 month) Customer service:

Country Sales Representative /Manager part time. (2016)
Instant football international. (Russia)

Operations Manager
Xtreme life management Consults | Accra, GH | Jan 2009-Jan 2013

Accounting Intern
Ghana Airways limited | Accra, GH | Aug 2002-Feb 2003

Alter

Jugendliche (13-17 Jahre alt)

Erwachsene (18-64 Jahre alt)

Seniorinnen und Senioren (65+ Jahre alt)

Unterrichtsniveau

Anfänger

Mittel

Fortgeschritten

Dauer

30 Minuten

45 Minuten

60 Minuten

90 Minuten

120 Minuten

Unterrichtet in

Englisch

Fachkenntnisse

Customer service

Marketing

Verkauf

Verfügbarkeit einer typischen Woche

(GMT -05:00)

New York

Online via Webcam

Mon

Tue

Wed

Thu

Fri

Sat

Sun

00-04

04-08

08-12

12-16

16-20

20-24

Pamela

5.0

(4)

Do you study marketing and need help transferring your knowledge in practical cases?
I put my 15 years of profession at your disposal for questions-answers or help you to follow the courses. Ideally online.

NB: at this price this course is NOT intended for professional projects and the price displayed is per person. For several people, max. 8 people per class if with the participant. Outside Geneva, a flat rate for travel costs may be invoiced in addition.

Choose distance courses to avoid polluting the planet!
The course materials are prepared or not according to the needs and delivered in PDF format.

Kanwal

5.0

(4)

Marketing is very important in every industry because without marketing tactics any fields are never do marketing, Marketing techniques makes life easy especially for goals for and their strategies companies. In Marketing knowledge you have to understand Consumer Behavior also

Marie-Ange

5.0

(4)

Influencers are everywhere on social networks. For a business, they can be a very effective communication tool. But how do you navigate among the flood of influencers available to the internet? How to collaborate with an influencer? In this course, learn how to define and implement an influencer marketing strategy and how to choose your influencer.

Sonia

5.0

(4)

Hello, welcome to the digital age!

My name is Sonia and I am an expert in digital marketing and positioning. The course I offer you is focused on learning how to carry out marketing campaigns on YouTube, Google Adwords, Instagram or Facebook. Whether you are a consolidated company or a new self-employed entrepreneur, I will teach you how to promote your videos / content on social networks so that they reach a greater number of people and you can expand your client portfolio and sell your products to a greater extent.

The course will be very practical with exercises so that in simple steps, you can understand and apply it. In addition to practice, the course / classes are supported with theoretical knowledge.

Don't wait any longer and book a class to take your business to the next level.

Sarah

5.0

(4)

Ich biete eine Vorbereitung auf die schriftliche und mündliche Prüfung für Verkäufer (Teil 1) und die Prüfung für (Teil 2) Einzelhandelskaufleute an.
Ich wurde damals optimal auf die Prüfung durch mehrere Schulungen vorbereitet und musste leider feststellen das dies nicht die Norm ist. Die Prüfung ist mit Sicherheit nicht schwer, aber mit der Durchschnitt Note 1 hat man die optimalen Aufstiegschancen geschaffen um z. B auch eine Weiterbildung zum Fachwirt oder Handelsfachwirt oder auch zum Einzelhändler zu machen!

Naomi

5.0

(4)

Hello!

I am a German-Japanese native, born in Munich, who grew up bilingually and is a certified trainer for both languages.
I also work as a translator and interpreter for German and Japanese and as a proofreader for German texts.

Get in touch with no obligation if you are interested.

Chale

5.0

(4)

Description

Quickly master Google Analytics with this hands-on, scenario-driven course, and start improving the performance of your websites today!

What you'll learn:

1. Set up Google Analytics in minutes and see how a website is performing
2. Set up goals in Google Analytics to see a website's conversion rate
3. Find out what pages of a website are the most popular
4. Find out the age, gender, and location of a website's visitors
5. Find out which marketing activities are bringing in the most website visitors
6. Go beyond the standard reports and learn advanced tips and tricks

Requirements:

No experience is required. If you can use a web browser, you are good to go!

Maria

5.0

(4)

SALES COACHING OFFER

Sometime around 10 years ago I had a station in my work life when I worked in densely KPI-oriented environments with Sales and Marketing quotas. At that time I used to train staff for call center and sales conversations over the phone. I did this for over 6 years and coached over 100 people 1:1. The original reason why I got that chance was that I used to be an overperformer myself. So I didn`t come from "flashy powerpoints", but actually walked the talk prior to passing on any opinions.
I worked in B2B, in software environments, but had a very rich work life with times when I worked in all sorts of industries, really. So, from HR to Sales/Marketing, Tech, Finance, Products...I also worked with events and organization, with logistics, design, and high fashion, if you`d like to believe it ;-)

What is the offer - and what is the methodology?
My approach is simple: PEOPLE make business work, nothing else. Communication and how you focus make the difference. Just like how "well you feel in your skin". I believe in a consultative approach and listening to a (potential) customer. A talent that helps in customer service and in sales or presales.
My goal is for a win-win, which I feel is happening when both parties are interacting helpfully with each other.

So, my offer is to help young professionals, who often have problems picking up a phone - being confident.
Or, if you come from a non-customer-facing role and want to "work your way into confidence" I can help you with that, too.
Other than my background above I worked in multilingual environments and have/had a "side hustle" in working with people in psychological/motivational ways. So that goes on top.

My price goes per hour. Please let me know what your challenge is and what you hope to accomplish. I`ll give you an honest feedback on my end. Then we can agree on the time slots.

Valerie

5.0

(4)

Je suis une professeure certifiée en économie gestion spécialisée dans le Management, le Marketing et la RH ; je donne de plus des cours d'allemand tous niveaux (débutants à Confirmés);
Pédagogie et réussite assurée car 25 d'ancienneté dans le métier d'enseignante et de formatrice.

Lydia

5.0

(4)

Hey there! 🌟 Imagine learning Spanish, English, or diving into the exciting world of marketing with me – your enthusiastic and globe-trotting tutor!

With a Bachelor's in Marketing and a Master's in Digital Marketing, I'm not just your average teacher. 🎓 I've roamed through different countries like Lithuania, USA, Canada, Ireland, and Germany, soaking up language and culture along the way. 🌎

Now, I'm in Germany, using German and English daily at a marketing agency. 🇩🇪🇺🇸 This means I'm not just a textbook tutor; I'm a real-world marketing maven, ready to pass on my knowledge with a touch of fun and excitement.

Choosing me means you'll get a language and marketing guru who can make learning a blast! 🚀 So, whether you want to master Spanish, English, or the art of marketing, let's embark on an awesome learning adventure together. 🌟

Melanie

5.0

(4)

"Marketing for Beginners" is a comprehensive entry-level module that is specifically designed to provide beginners with no prior knowledge with a solid foundation in the field of marketing. This module is ideal for students who want to prepare for an exam or final exam in marketing, as well as for young professionals who want to pursue a career in this dynamic field.

Over the course of the module, you will be introduced to the basic principles of marketing, from the classic approaches to the latest digital marketing strategies. We'll start with the basics - what marketing actually means, why it's crucial for businesses and how the marketing landscape has changed in recent years. You will learn about the different aspects of marketing, including market research, segmentation, positioning, marketing mix, brand strategy and customer relationship management.

In addition, we devote extensive attention to digital marketing, including topics such as SEO, social media, content marketing and email campaigns. Using real-world examples and case studies, we'll show you how these techniques can be used effectively to overcome real-world marketing challenges.

This module is not only an excellent resource for theoretically exploring marketing concepts, but also practical preparation for your upcoming exams. Combining detailed explanations, practical exercises and case study analysis, Marketing for Beginners provides the perfect mix of knowledge and application to help you achieve your exam goal. Regardless of whether you want to deepen your understanding of marketing or are looking for concrete strategies and techniques for your exam preparation, this module is the ideal companion on your path to success. Take the first step into a successful marketing career or prepare effectively for your next exam - with "Marketing for Beginners".

Alejandra

5.0

(4)

- démarrer l’entretien par une courte présentation de son entreprise et de ses expertises.
- communiquer sur l’objectif et les différentes étapes de l’entretien en mettant en avant la notion d’accompagnement.-
- poser des questions ouvertes permettant d’obtenir des informations pour identifier et comprendre les enjeux du client.
- faire preuve d’écoute active (silence, prise de notes, attention du regard, gestuelle ouverte, hochement de tête) et confirme la bonne compréhension des informations reçues par de la reformulation.
- identifier une solution en tenant compte des enjeux du client.
- mettre en avant les bénéfices client de sa solution en faisant le lien avec les besoins identifiés.
- questionner le prospect afin que ce dernier exprime les potentiels retours sur investissement de la solution proposée.
- maitriser son comportement en faisant preuve d’écoute active (silence, prise de notes, attention du regard, gestuelle ouverte, hochement de tête).
- prendre en considération l’objection en l’exprimant verbalement à son interlocuteur (exemple : je comprends votre crainte, il est vrai que, ...).
- argumenter sur sa solution pour répondre à l’objection ou réfléchit avec le client sur une nouvelle solution.
- projeter le client dans l’utilisation de la solution en exprimant la valeur ajoutée.
- préparer sa négociation en intégrant au minimum trois différents leviers de négociation et en identifiant pour chacun des leviers sa zone de négociation.
- mener sa négociation en utilisant sa préparation pour être force de proposition permettant de trouver une solution dans un principe de bénéfice partagé.
- Le commercial déclenche l’action de signature après la négociation en reprenant les points d’accords
- traiter les éventuels freins à la signature par des solutions permettant de rassurer le prospect.
- remercier le client suite à la signature et lui présente de manière exhaustive la planification des futures étapes de leur collaboration.
- capable de demander à son interlocuteur une recommandation avec :
L’identité
Les coordonnées
Et autres informations nécessaires à la prise de rendez-vous (exemple : intitulé du poste)"
- rendre actif son interlocuteur dans la recommandation en lui demandant de prévenir son contact de notre futur appel.
- communiquer sur le fait de tenir informé son client des retours qu’il a eu avec le contact concerné.

Julie-Sophie

5.0

(4)

Having been a student at a business school for three years, and working in the field of digital marketing, I have learned to master the fundamentals of analysis and the development of a convincing and effective marketing strategy.
In my opinion, it is impossible to learn without first understanding.

This is why I will adapt my learning methods to each student in order to make the course more intuitive and facilitate the understanding of the fundamental concepts related to marketing.

Maria

5.0

(4)

Als Kunstmentorin unterstütze ich dich bei deinem Start in die kreative Selbstständigkeit, deiner künstlerischen & beruflichen Weiterbildung, sowie den individuellen Herausforderungen, die du in deiner aktuellen kreativen Karriere hast.

Ich begleite dich dabei individuell und prozessbezogen. In einem ersten Gespräch schilderst du mir deinen persönlichen Bedarf, sowie alle deine Herausforderungen. Anhand dieser erarbeiten wir gemeinsam die weiteren Schritte.

Du profitierst von meiner jahrelangen Erfahrung als Berufskünstlerin (Theaterdarstellerin, Entertainerin) und Kreativunternehmerin, sowie meiner Praxiserfahrung in der deutschen Kunst- und Kulturlandschaft.
Nach über 10 Jahren mit verschiedenen kreativen Projekten (von Kindertheaterproduktionen bis zu selbstständigen Entertainment Shows) sowie einem großen Pool an Künstlerkontakten kann ich sagen, dass ich einen umfangreichen Überblick über die Möglichkeiten habe, die für Künstler*innen im darstellenden Bereich vorhanden sind (und mit denen sich durchaus Geld verdienen lässt). Selbstverständlich spielen Monetarisierungsstrategien der eigenen kreativen Angebote in meinem Mentoring eine große Rolle.

Geeignet ist mein Mentoring für
- angehende Bühnenkünstler*innen, Musiker*innen, Schauspieler*innen, Entertainer*innen & Co.
- Menschen, die ihre Kreativität/ Kunst professionalisieren möchten
- Kreative, die ihre kreativen Angebote/ Dienstleistungen effektiver verkaufen, vermarkten & monetarisieren möchten
- darstellende Künstler*innen, die ihre Karriere aufs nächste Level heben möchten

Marjan

5.0

(4)

Course objectives:

Understanding how search engine optimization (SEO) works

Knowing how to use Robot-Speed.com to create optimized content

Being able to track and improve your results on Google

Learning method:

Interactive courses, live demonstrations, and practical exercises on your own sites.
Each student learns at their own pace with concrete examples.

Expected results :

By the end of the course, you will be able to manage your site's SEO independently and use AI to produce professional-quality SEO content.

This course teaches you how to make your site visible on Google without spending a penny on advertising.
We will start from scratch to understand how natural referencing works: keyword selection, site structure, content creation and results analysis.
Next, you'll discover Robot-Speed.com, a simple tool that automates the creation of optimized articles using artificial intelligence. You'll see how to connect your own website (WordPress, Kleap, Shopify, etc.) and generate your first content that will be visible on Google in just a few minutes.

Each step is explained clearly, with concrete examples, guided exercises and personalized support.
In the end, you will be able to grow your company's visibility independently, efficiently, and sustainably.