how to deal with challenging clients and how to self improve

Àpd 32 € /h

Most people think about customer service as something that happens when people reach out to a business with a problem. That’s really only half the story, though.
Customer service isn’t just what happens when a customer calls or emails you. For example, it also happens when:

People are shopping for a solution and they find your business. Customer service is happening, even though that person isn’t even a customer yet.
People are on your knowledge base, answering their own questions. That’s customer service, too.

Informations supplémentaires

bring good mood :)

Lieu

En ligne depuis Serbie

Présentation

Easy going, very positive, great sense of humor type of person.
I worked on a cruise ship for a very long time in customer services and advanced quickly so I know all there is about what kind of clients are there and what to expect and how not to take it personally, anyone can do it with the proper guidance.
Alo is very important to be self-aware and how to be happy just the way you are :)

Education

The Higher Education Technical School of Professional Studies-Bachelor degree in web design
high school "Svetozar Miletic" Novi Sad- diploma in the tourism-tourist guide

Expérience / Qualifications

Worked for more than six years in tourism and customer services. Positions such as Night manager, customer services representative, front desk supervisor, hotel controller.
a certificate about self-empowering

Age

Enfants en bas âge (0-3 ans)

Enfants (4-6 ans)

Enfants (7-12 ans)

Adolescents (13-17 ans)

Adultes (18-64 ans)

Seniors (65+ ans)

Niveau du Cours

Débutant

Intermédiaire

Durée

30 minutes

60 minutes

Enseigné en

anglais

espagnol

Compétences

Formation au service à la clientèle

Aide au développement personnel

Disponibilité semaine type

(GMT -05:00)

New York

Cours par webcam

Mon

Tue

Wed

Thu

Fri

Sat

Sun

00-04

04-08

08-12

12-16

16-20

20-24

Robin

5.0

(24)

A NATIVE English Speaker from the UK TEFL Certified, London, UK - 2010, PTLS certified - UK 2012 now living in Morocco! - English pronunciation - perfect your accent with GENUINE and AUTHENTIC ENGLISH SPEAKING PROFESSIONAL🇬🇧🇬🇧
Speak and sound English FAST, as I have grown up, studied, and worked throughout the U.K. extensively in many industries.
(12+ years experience teaching English in the UK 🇬🇧 and London specifically as well as online globally.
My class is tailored for yourself or with others - You will learn and improve your English grammar, build confidence when speaking English, and presentation skills. Develop your knowledge of business English and which English terminology can help to enhance your business for your English-speaking clients and customers - confidence building, I can help improve authentic speaking with English pronunciation.
I have extensive knowledge of both job interview techniques and corporate interviewing, having had 20+ years experience recruiting employees for U.K. based businesses and sectors:
Learning a language should be interesting and enjoyable, My lessons are taught in English and I speak basic french - This class will help you learn in an enjoyable and engaging way, tailored just for you.

Olivier

5.0

(24)

Support in the development of your commercial and business development skills.

After a quick assessment of your current situation, together we identify the relevant and personalized elements that will make you a successful business leader consistently exceeding your goals.

The very concrete advice is drawn from over 25 years of experience in developing businesses of different sizes, in different countries, alongside different cultures.

We see the dos and don'ts together. We put it into practice with role play and direct feedback.

The approach is very concrete and in no way resembles a theoretical ex-cathedra course. Save time and spare your resources thanks to this powerful coaching and mentoring approach.

William

5.0

(24)

Sporting is one of the best ways to forge a steel mind.
This requires intense work, done regularly and assiduously. We will work so that you become the best version of yourself.

I will base my work on the skills of each and its goals so that everyone can feel comfortable in their bodies and in their minds.
The sessions will be adapted to your physical skills so that you can improve over the long term, we will always focus on the quality of work in the face of the amount that is not always synonymous with good work.

Dirk

5.0

(24)

They still exist: people who believe that hypnosis is not real, or that it is a paranormal activity. However, decades ago it was scientifically proven that hypnosis not only exists, but is also very effective in achieving all kinds of different goals. Thanks to the hypnosis course, you too can learn what exactly this fascinating state entails.

This way you can not only learn to act, but also get a taste of our courses in debate and presentation techniques (our TV course), communication, singing, improvisation, physical acting, lie detection, hypnosis, directing, or writing! Of course, it remains true: the more you follow one particular course, the faster you progress. You can take both live and online lessons.

'Enlightenment is always preceded by confusion.'
Milton H. Erickson

What is hypnosis?

To understand hypnosis, think of sunlight; that is diffuse and falls somewhat everywhere. However, if you bundle light through a number of crystals, you turn it into a laser beam. Hypnosis does the same with your attention. It is usually focused on several things at the same time. This way you not only see what is directly in front of you, but you also notice things to the left and right, in your peripheral vision. However, when you focus yourself and focus your attention on one point, you can achieve a hypnotic state.

Our brains

In the past, people who talked about hypnosis mainly talked about the two brain hemispheres. The left hemisphere controls the right part of the body (except the ears), the right hemisphere controls the left part of our body.

Moreover, it has often been claimed that our logical thinking (including arithmetic) and our language are mainly located in the left hemisphere of the brain, and our creativity in our right hemisphere. However, this is only partially true. The reality is a lot more complex, and other parts of the brain often take over when a certain part is damaged.

In ancient texts - and unfortunately often also in more modern writings - you often read that hypnosis additionally activates the right hemisphere of the brain. During brain scans we can indeed see that a different pattern emerges than when one is asleep or awake.

However, the investigation into what exactly is going on is by no means complete. What we can say with certainty is that the brain usually works as if what is suggested is actually registered, as opposed to what happens when one simply imagines something! Numerous experiments (often with PET scans, such as the experiment by Henry Szechtman of McMaster University in Ontario in 1998, or the pain reduction experiment of Pierre Rainville of the University of Montreal a year earlier) have already shown this.

Brain experiments give us a good example of why hypnosis is so effective in (among other things) pain relief. For example, during a well-known experiment, subjects were confronted with pain stimuli of different intensities. They had to report how much pain they were in while their brain activity was also recorded.

The subjective experience of pain of the same intensity differed enormously from subject to subject, but the activated brain area during the pain experience was especially interesting: after all, this was an area responsible for memory and experience! How strongly you experience pain is therefore largely related to the way you deal with it and not only to the objective intensity!

You will never do anything you don't want to do

The above statement is also largely correct, but it must be qualified somewhat. A particularly small portion of the population—perhaps about one percent—seems to reach a state labeled “stuporous.” These people seem to do just about anything asked.

However, we believe that this has nothing to do with a bad or unstable character, or with absolute control of the hypnotist. What is going on can be explained by the phenomenon of narrowed attention. Because a stuporous person is so concentrated on the task at hand, he or she is often no longer really concerned with what is happening around him or her.

You stay active

In any case, hypnotized people never behave like passive machines: they are actively solving their problems, and are also creative when not suggested by the therapist. However, most things that happen to them are experienced as 'effortless', as if everything happens 'by itself'.

Not everyone has the feeling of being 'away': you usually maintain contact with the outside world during a hypnosis session. It is precisely because of the possibility of disturbance that spectators are usually asked to remain quiet during shows. By the way, it's important that you can hear the hypnotist, right?

Harmless

Hypnosis is absolutely harmless. Negative suggestions can be harmful, but that also applies to everyday life. Anyone who is constantly told by the teacher that he or she is not making any sense of it runs the risk of believing it even when it is not true, or of having a dent in self-confidence. This means that hypnotherapists - like all people - should certainly be careful with the suggestions they give!
For example, we think that most (or all) people suffering from multiple personality disorder (where people believe they have multiple personalities) have been given false suggestions (not necessarily under hypnosis) by people talking about different 'parts' or 'personalities'. And what to think about fortune tellers, whose predictions often become true because people (unconsciously) direct their actions accordingly - which does not necessarily mean that they are all quacks.

Research also shows that when reminiscing, people often fantasize things! A therapist must therefore be careful of this, especially when it concerns alleged incest or abuse, for example.

You always wake up

It is impossible to remain 'stuck' in a hypnotic state. Anyone who remained in hypnosis would simply fall asleep and then wake up sober. It seems that people also often experience a hypnotic state in daily life, for example when reading, watching TV, or practicing yoga or meditation.

Tool

As mentioned, hypnosis is often an excellent tool for treating all kinds of ailments and problems of a psychological or psychosomatic nature. And since body and psyche have a huge mutual influence on each other, this means that you can alleviate or eliminate a lot of suffering with hypnosis. For example, it has been frequently shown that hypnosis is very effective against allergies, psoriasis and anxiety, but hypnotic techniques are also often used to achieve positive goals.

Rosa

5.0

(24)

Coach certifiée, je propose un accompagnement des personnes dans leur recherche de sens et d'harmonie. Coaching de vie et de carrière. Gestion du stress. Accompagnement dans la prévention ou dans la prise en charge du burn-out.
Durant les accompagnements, j'utilise des outils de coaching et/ou de l'EFT (Technique de libération émotionelle).
Dans une relation d'écoute et de bienveillance, ma pratique repose sur trois formes de coaching :
- le coaching conversationnel : au cours de la conversation, la personne clarifie ses objectifs et s'engage dans l'action.
- le walking coaching : Jean Giono disait : " Si tu n'arrives pas à penser marche. Si tu penses trop, marche. Si tu penses mal, marche encore." Cet accompagnement se fait en pleine nature. Il combine les bienfaits de la marche et du coaching. La marche et le mouvement permettent de libérer la pensée et d'accéder à des prises de conscience.
- le coaching symbolique : tout en tenant compte des aspirations personnelles, cet accompagnement ouvre le champ des possibles par la prise de conscience de ce via notamment symboles, métaphores, objets et figurines.
Consultations sur rdv sur Charleroi et Soignies

Camille

5.0

(24)

➤Aim of these sessions? Halfway between psychoanalysis on the one hand and American-style coaching on the other, with proposals that will be made to you according to your problem and that will have to be implemented, it will be advisable to proceed as follows: understand the mechanisms of thought & induced emotion, linked to given everyday situations and which involve blockages then act concretely through pragmatic techniques adapted to your problem, and which will be quickly proposed to you to regain power over your life thanks to the methodologies & practices of behavioral coaching.

➤This is why, choosing the appropriate mediator to carry out a quality work and help oneself to advance / overcome certain mechanisms will induce the awareness necessary for this decided change. This will then allow to register in a new dynamic in the personal & professional fields.

➤To lead this change, achieve its aspirations, improve its quality of life and develop the functioning of its cognitive, emotional or behavioral sphere, a cohort of very concrete tools and concepts are at our disposal, and which involve deepening the self-exploration. This involves questioning yourself, analyzing, taking a distance, and understanding the issues / points causing suffering, before finally freeing yourself from it.

➤Examples of topics / issues regularly addressed and which are regularly supported by a dedicated specialist coach, adapted to your plan:

• Self-confidence, self-esteem and assertiveness, shyness, decision-making, assertiveness, personal development
• Reduce suffering (phobia, stress, anguish, anxiety, negative thoughts, panic, depression) and modify behaviors that are detrimental to well-being (post-traumatic stress, injuries, addictions), to better manage emotions & regain life. appeasement
• Concentration, procrastination, organization, professional efficiency, time management
•Professional/personal relationships (family, romantic, friendly, emotional, etc.) & social: from communication difficulties generating pain & frustration to the fluidity of relationships
• Professional life: tensions, pressures & conflicts, (Re) professional orientation (CV, cover letter, job interview), competitions and exams, support in a business project, teamwork

➤Each point is the subject of techniques adapted to your situation, which you will probably never have put into practice...and which have proven their worth on the people you support.

➤Thus, although involving self-exploration, coaching remains concrete in its application and bears fruit from the first sessions, since it makes people autonomous, and not dependent.

➤You will understand, specializing in life support and personal & professional projects, it is our proven skills and the positive feedback from all the people previously supported that makes us able to support you, by catalyzing the keys to your success, through a methodology and pragmatic tools, adapted to your situation.

➤And if cookie-cutter advice is not offered, that you will never be led but guided without judgment, in a process of permanent / interactive co-construction ... it is because we believe that it It is first important to analyze together, to become aware, to study jointly, to deepen, to decode your blockages and your initial problem in order to clarify your aspirations.

➤Influenced by cognitive & behavioral therapies, by Anglo-Saxon coaching instruments and the European methodology of applied psychotherapy, the approach therefore aims to seek links between current difficulties and past experiences, including repressed and unresolved conflicts and to confront difficulties which may be partially linked to inappropriate thoughts or behaviors learned / adopted often in spite of oneself.

➤ So, how does a session take place? After having identified together a problem, blockages and objectives, it is a question of analyzing them together then proposing a series of suggestions/reflections/pragmatic actions.

Concretely, a session = a reflection + solutions.

From the second session, 98% of our coaches say they felt a clear difference that influenced their daily lives* (2022 study).

➤ THERAPIST - COACH - PSYCHOPRACTITIONER - PSYCHOANALYST - CONSULTANT
Trained at Grande Ecole post-preparatory classes & Ivy League University in the United States, our consultant teacher trainer has specialized and worked for more than 16 years, in Europe and North America, in the field, in renowned international public and private establishments, regularly speaking in forums and conferences, and also offering personalized INDIVIDUAL support, with pedagogy and meticulous methodology as the watchwords.

➤ PLACE, TIMETABLE, PRICES
✓ Locations: Geneva-Lausanne-Fribourg-Zurich-Neuchâtel-Lugano-Montreux-Basel-Neuchâtel-Bern-Lucerne-Brussels-Luxembourg-Paris-Lyon. But currently, these sessions continue to be offered by videoconference in the current context and in accordance with general demand which is almost unanimous on this subject.

✓ Indeed, apart from the classic advantages of videoconferencing (time saving related to travel & their unforeseen events, eco-responsibility, increased schedule flexibility, etc.), the quality of the session & the interaction remain identical. In addition, the entire exchange, notes and recommendations are immediately transcribed on the dedicated chat.

✓ To support us among ourselves & to be pleasant to you in this sustainable / particular period and in a spirit of solidarity, the fees are temporarily reduced and will not increase after the start of our sessions.

✓ Languages: French/English.

✓ The progress following these private sessions is perceptible from 1 to 2 sessions (*2023 study).

✓ As other people do regularly, you can also please your loved ones by offering gift vouchers available all year round.

CONTACT / PROGRAM
✓ A la carte program: evaluated and adapted to each need.

Cami

5.0

(24)

In our imagination, nourished by our education and our conditioning, we all believed one day that once married, having founded our family, we will realize our dream.

Before taking the leap, we all idealize this life, and the stronger our hope, the stronger the awakening to the reality of life would probably be.

Indeed, family life is another experience, a challenge and a process during which we learn a lot about ourselves, about the other and about the relationship.

By choosing the right mediator, family and married life can therefore be a great opportunity to grow (sometimes in pain, in joy).

Among the possible accompaniments, some examples:
- The basics of a solid and fulfilled married or family life
- How to resolve disagreements
- The secrets of a balanced and balancing child education
- Learn to express emotions
- Manage families and in-laws
- How to take your place within the couple
- Define the respective roles of each

Among the techniques used:
- Non-violent communication tools

- The “helping relationship” which aims to support people in crisis or conflict situations and help them resolve dysfunctions (emotional, relational difficulties, repetition of scenarios, lack of self-confidence, etc.) . It also leads to better self-knowledge and guides the person to discover their own solutions.
The practitioner in helping relationship through his attentive and neutral listening, his training, his personality, his presence, his availability will allow the consultant to progress towards a better knowledge of his psychological mechanisms, respecting his blockages, his rhythm and his ability to hear.
The therapist takes into account the subject as a whole: physical, psychological and social.
Allow the consultant to access autonomy so that he can, when he feels ready, walk alone, in all inner serenity.

- Coaching that allows you to act and take responsibility, which is the basis of effective and lasting change. Work on the management of emotions and relationships, confidence and self-esteem, self-affirmation is at the center of individual support, which allows you to live more fulfilled and authentic relationships.

- Love coaching, which is personalized support based on understanding the mechanisms of love and focusing on putting an individual in this disposition of openness and acceptance of the other and their difference (which prepares to receive love) and to transfer keys of understanding to gain emotional maturity.
It allows you to obtain concrete and measurable results in your love life.
Through coaching, the consultant becomes aware of his resources, optimizes his potential and transforms his life.

- Brief marital and family therapy. She is interested in how the problems manifest themselves in the present but the personal history of each is also approached. This insight helps to better understand the events experienced and to make connections between the past and what is at stake in the current difficulties. We introduce changes in behavior to open up perspectives, mainly relational.

- Sophrology. Sophrology is a gentle method that promotes relaxation of the body and mind where you relearn how to listen to your feelings using controlled breathing exercises, muscle relaxation and mental suggestions. It allows you to develop your potential, regain self-confidence, manage your emotions and achieve your goals. It will be, at times, interesting to use this technique to manage to unblock the mind that is blocking and to give the body more amplitude to welcome what presents itself.

➤ THE COACH PSYCHOANALYST PSYCHOPRACTITIONER
Trained at the Grande Ecole post-preparatory classes & Ivy League University in the United States, our psychoanalyst, psycho-practitioner and behaviorist coach has specialized and worked for more than 15 years, in Europe and North America, in the field, in renowned international public and private establishments, regularly speaking in forums and conferences, and also offering personalized INDIVIDUAL support.

➤ PLACE, TIMETABLE, PRICES
✓ Locations: Geneva-Lausanne-Fribourg-Zurich-Neuchâtel-Lugano-Montreux-Basel-Neuchâtel-Bern-Lucerne-Brussels-Luxembourg-Paris-Lyon. But currently, these sessions continue to be offered by videoconference in the current context and in accordance with general demand which is almost unanimous on this subject.

✓ Indeed, apart from the classic advantages of videoconferencing (time saving related to travel & their unforeseen events, eco-responsibility, increased schedule flexibility, etc.), the quality of the session & the interaction remain identical. In addition, the entire exchange, notes and recommendations are immediately transcribed on the dedicated chat.

✓ To support us among ourselves & to be pleasant to you in this sustainable / particular period and in a spirit of solidarity, the fees are temporarily reduced and will not increase after the start of our sessions.

✓ Languages: French/English.

✓ The progress following these private sessions is perceptible from 1 to 2 sessions (*2024 study).

✓ As other people do regularly, you can also please your loved ones by offering gift vouchers available all year round.

CONTACT / PROGRAM
✓ First contact by email then by phone.
✓ A la carte program: evaluated and adapted to each need.

➤ The Apprentus calendar is not refreshed/updated.

Awni

5.0

(24)

I offer private lessons in Spanish, we can do it online“Learn Spanish from Zero – Simple, Supportive, and Enjoyable Lessons!” Learn to Communicate with Ease.
I'm ready to adapt our study plan to your objectives and demands!
I provide personalized methods that will take you step by step to meet your goal! I am dynamic, easy-going and full of energy!

Start your first lesson today!
All material will be provided to you by email.
Lessons are well organized
I can suggest a weekly task
I'm a highly qualified teacher who has a master degree in language learning plus that I have been teaching for 13 years.
Learning a new language can open new doors to your career path.
I can lead you to pass DELE.
Language of teaching can be English, French, Arabic and Spanish.

Julia

5.0

(24)

Any level welcome in this class. Learning songs is the beginning of the adventure, learning to play music with freedom is the lifelong journey. Improvisation does not mean we forget about technique! So, learn some saxophone, some jazz skills, and music theory in a tried-and-tested way developed over my many years of teaching.

I am as passionate about improvisation as the saxophone itself, the two go together beautifully.

I am Julia, a professional saxophonist originally from Montreal, Canada. I live in the Netherlands for 4 years and have a Master's degree in Music. I compose, engineer and perform music. I also love to teach, I have experiences with ages 9 to 90. The main idea of my teaching philosophy is to get the sound in your head out into the air. "Guided Fearless Music-Making" is my motto!

Loredana

5.0

(24)

Are you looking to express yourself freely, gain confidence, and move with power and sensuality? This class is for you.

I offer heels, afro, and urban dance classes, designed specifically for women of all levels. Each session is a caring space where we work on posture, coordination, flow, and self-expression, all accompanied by music and a good mood.

🎶 Whether you are a beginner or an experienced athlete, I will guide you step by step with a progressive and motivating method.
💻 Classes are given online, in small groups or individually, for more personalized support.
🌍 I speak French, Spanish, and Italian, so you can learn in the language you're most comfortable with.

My goal? For every woman to dare to dance, shine, and feel proud of her body.

Roujina

5.0

(24)

This course is designed to help learners improve their English skills with a focus on practical communication and confidence building. Through engaging lessons, interactive activities, and real‐life examples, you will develop your vocabulary, grammar, pronunciation, and fluency. Whether you need English for work, study, or travel, this class will give you the tools to express yourself clearly and effectively. By the end of the course, you will feel more confident using English in everyday situations and professional contexts

Salma

5.0

(24)

I am a teacher passionate about languages and culture, and I offer personalized courses in Arabic, French, and English.
Each language is taught using a clear method adapted to the level of each learner — whether they are a beginner, an intermediate student or an advanced learner.

My courses aim to develop the four main language skills: listening comprehension, speaking, reading, and writing. You will learn to communicate fluently, master grammar, and enrich your vocabulary while discovering the cultural richness associated with each language.

Whether you are learning for your studies, your career or simply out of passion, my courses are interactive, dynamic and tailored to your specific needs.

Corinne

5.0

(24)

Un outil simple pour mieux gérer stress, concentration et confiance.

La scolarité et les études demandent aujourd’hui beaucoup : pression des notes, examens, charge mentale, écrans, fatigue, parfois manque de confiance. L’autohypnose est un outil particulièrement judicieux pour les élèves et étudiants, car elle permet d’apprendre à réguler son stress, retrouver du calme rapidement et mobiliser ses ressources de manière autonome.

Contrairement à des méthodes qui demandent du temps ou des conditions particulières, l’autohypnose s’intègre facilement dans la vie quotidienne : quelques minutes suffisent pour se recentrer avant un cours, une présentation, un examen, ou pour faciliter l’endormissement.

Ce que l’autohypnose permet de travailler (champs d’action)
- Gestion du stress et de la pression (examens, oral, attentes, surmenage)
- Concentration & attention (rester focus, limiter la dispersion, mieux mémoriser)
- Confiance en soi (se sentir capable, oser participer, dépasser la peur de se tromper)
- Prise de parole en public (oraux, exposés, soutenances)
- Motivation & procrastination (retrouver l’élan, se mettre en action, garder une routine)
- Organisation du temps (clarifier les priorités, diminuer la surcharge mentale)
- Sommeil & récupération (apaiser le mental, mieux dormir, récupérer plus vite)
- Gestion des émotions (ruminations, irritabilité, anxiété, peur, découragement)

Les bénéfices concrets au quotidien, à l’issue de la formation, les participants repartent avec des techniques pratiques pour :
- se calmer rapidement en situation de stress
- améliorer la concentration et la qualité du travail
- renforcer la confiance lors d’évaluations et d’oraux
- mieux dormir et récupérer mentalement
- se sentir plus stable émotionnellement et plus efficace

Wissal

5.0

(24)

As a qualified teacher with a Bachelor's degree in Linguistics and extensive experience teaching all levels, children and adults, I offer simplified and guaranteed Arabic lessons. My students are my priority, and I work with simple and effective methods.

Qamille

5.0

(24)

SUMMARY DESCRIPTION (IN BRIEF):
➤ Objective
Take control of your communication and transform your public speaking into powerful tools of influence. Whether it's to persuade in public, negotiate, manage conflict, or capture attention, it's not just about self-confidence... but about precise techniques and measurable impact.

➤ What you will learn
-Perfect your rhetoric, wit and public speaking skills (voice, breath, diction, emotions, gaze, gestures, charisma).
️ -Develop clear, impactful communication adapted to each context (meeting, telephone, presentation, negotiation, interview).
- Decode and apply the techniques of great leaders: body language, storytelling, persuasion.
️ -Transform your emotions and hypersensitivity into communication assets.
-Managing delicate situations: conflicts, objections, unexpected questions, negotiations.
️ -Strengthen your leadership, image and charisma.

➤ Methodology
Each session is based on:
️ -Practical scenarios inspired by your real experiences.
️ -Simulations filmed, commented on and analyzed together to progress faster.
️ -Concrete tools (non-violent communication, NLP, emotional intelligence, persuasion techniques).
️ -A personalized approach tailored to your goals and obstacles.

➤ Result
️From 2 to 3 sessions (2025 study):
-️More confidence and ease in front of an audience.
-️A structured, impactful and memorable speech.
-️An increased ability to convince, persuade and inspire.
-️The pleasure of speaking... rather than apprehension.

➤ In short: Turn your words into a formidable asset. Go from stress to impact, from hesitation to charisma. Ready to take it to the next level?

DETAILED DESCRIPTION:
➤Take control of your communication and make a lasting impression!
Do you want to be more convincing in public? Manage your personal and professional interactions with ease? Transform your public speaking into real levers of influence and persuasion?
Whether it's for negotiating, arguing, improvising, managing conflicts or capturing attention, it's not just about self-confidence, but about techniques and impact.

➤Improve your public speaking skills, better manage your personal/professional communication and the resulting conflicts, master negotiation techniques (...): your communication goals may be diverse, and the aim of these sessions is precisely to support you in achieving them. So, how do you deliver a clear message, be impactful, stand out, and leave a lasting impression?

➤ Whether your objective is personal or professional, speaking is a predominantly physical activity, relying on a body, a voice, a breath, a rhythm (diction), an emotion and above all techniques, tools, a method, a know-how, reflecting the speaker's involvement in his speech.

➤ On the telephone, in a meeting, in front of a client, his family (...), relevant and successful speaking must always be effective and efficient, with clear, simple and impactful messages, creating a balance between the message received and message sent. Coherence between form and content. The important thing in communication is not the confidence we have in ourselves, but the appearance of confidence we exude. It’s also not about being structured or coherent but simply about appearing to be so. And to do this, there are targeted tools.

➤ So, how do you listen and be listened to, convince/persuade and be impactful, challenge and leave an impression, enhance your content, address your audience relevantly and optimize the quality & clarity of the exchange/message? It is precisely a question of going through, applying and deploying practical and effective techniques of oral presentation, simple intervention or 'one to one' exchange, aiming to challenge one's audience or interlocutor, taking care of both the content and the form. , all in a professional or personal setting. Here again, there is a range of precise verbal and non-verbal communication techniques which, once modernized and brought up to date, will be put to the service of your reality. Allowing you to move from fear to pleasure in front of the public.

➤ Thus, mastered, the practical method allows, through a set of simulations and scenarios based on your daily experience supporting pragmatic & concrete techniques, to improve self-confidence, self-assurance, ease by overcoming discomfort and controlling his emotion in public. But also to work on your leadership & charisma, in a context where empathy and emotional intelligence are at the service of communication.

➤ So, in this context, after having precisely defined your objective and reviewed the obstacles encountered, here are some examples of themes covered through concrete techniques and a targeted methodology:
✓Practical tools to perfect your rhetoric/repartee
✓Decode and use the practical communication tools of great leaders
✓Fundamentals (practices) of eloquence but also of oratorical art (intonation, gaze, gestures, elocution, range, emotions, pronunciation, development of one's own style of charisma, etc.) to ensure consistency between content and the form
✓Fundamentals of Body Language to support and not interfere with the speech while being convinced & convincing.
✓ Highlighting their speech & promoting their speaking to arouse interest, by building on their strengths.
✓Creation of a coherence between the message emitted & the message received in order to improve its speech and in fact, its professional/personal relations.
✓Management of Q&A sessions & external reactions during an intervention or an oral exchange.
✓Practical tools to put your interlocutor at ease and appear friendly/interested.
✓To succeed in a negotiation/mediation.
✓On the one hand, learning to say 'no' simply in three steps AND on the other hand, getting people to say 'yes'.
✓To turn sentences into positive AND constructive.
✓To manage conflicts (eg 'assertive' communication techniques, eg CNV techniques - Non Violent Communication).
✓To put NLP (neuro-linguistic programming) at the service of communication.
✓To adopt effective, simple, fair and engaging language.
✓To use sentences, turns of phrase & expressions allowing to be precise, simple, effective & challenging.
✓To manage your personal & professional relationships with, for example, the preparation of your ratings.
✓Make your hypersensitivity a strength to tame your abilities.
✓Listening proactively and expressing / conveying ideas / message clearly.
✓ Avoid letting your emotions show through and propose a constructive solution to problems, while drawing on your own relational skills.
✓Be better equipped to recognize and immediately remedy situations that weaken their authority and affect their ability to communicate effectively.
✓Enhance their potential for expression and creativity (often underestimated until now) and 'apparent' sociability
✓Develop not necessarily self-confidence, but the 'appearance' of self-confidence, refine one's listening to respond adequately, open up to the resources of the imagination, free oneself from the rational to then structure one's speech.
✓Relate their communication objectives (project, institution, values, ideas, demands, etc.) to the form of their expression.
✓Learn and put into practice persuasive communication techniques and better understand the perception that others have of oneself. In order to improve his skills of 'self-presentation' and conveyed image.
✓Practical techniques to foster the engagement of the other party.
✓Strengthen the structure of its communication and develop a convincing argument in order to sell its ideas and projects.
✓ Optimizing internal and external relationships are professional fundamentals, so the structure of meetings, dialogue within the company, and mastery of change communication are invaluable.

(...)

➤ In addition, you will leave with concrete and immediately useful tools, developed in the form of practical lightning modules: learning to say no, getting a delicate message across, selling an idea, expressing disagreement with an authority, getting a "yes" without upsetting someone, resisting the pressure of a too-quick "yes", calming someone who has taken your words badly (...).

➤ In short, public speaking skills are now an essential cross-functional skill for asserting oneself, informing, negotiating, and persuading. However, to master the keys to successful public communication, it is necessary to enhance the impact of one's own speeches: by structuring one's interventions and taking into account the circumstances and the audience's expectations; by making a lasting impression through storytelling; by integrating the psychological and emotional factors of effective oral communication; by incorporating emotions into the preparation of the message and arguments; by anticipating objections and delicate situations; by preparing and structuring an engaging and convincing presentation outline; by experimenting with the rules of improvisation; and by appropriately managing difficult situations (...).

➤ In short, each session combines techniques & practical exercises adapted to your everyday situations (filmed with your agreement in order to be reviewed, commented on, decoded together live, to have an external perspective and areas for improvement) , so that you will be able to apply them immediately, and from the first session.

➤Progress following these sessions is noticeable from 2 to 3 sessions (*study 2026).

➤ Make your words a formidable asset. Ready to take things to the next level?

➤ THE TRAINER - TEACHER CONSULTANT
A graduate of a prestigious French Grande École and an Ivy League university in the United States, he combines academic rigor with modern teaching methods. With over 18 years of experience in Europe and North America, he has taught at prestigious international institutions (both public and private), and regularly speaks in Switzerland, France, Belgium, Luxembourg, and Canada, as well as at various forums and conferences.

A recognized specialist, he offers personalized and accessible support (for lawyers, doctors, executives, business leaders, politicians, and more generally, any individual), based on active listening, a proven methodology, and tailored training. Whether through one-on-one sessions, workshops, or group training, his approach combines personalization, efficiency, and professionalism for rapid, visible results.

➤ LOCATIONS, TIMES

✓ Areas of intervention:
-Switzerland (Geneva, Lausanne, Fribourg, Zurich, Neuchâtel, Lugano, Basel, Bern, Lucerne)
-Belgium (Brussels, Antwerp, Charleroi, Liège)
-Luxembourg
-On request: France (Paris, Lyon) and Canada (Montreal)

✓ Currently: sessions are primarily conducted via videoconference – a format favored by almost all participants, as it combines the same high-quality interaction with great organizational flexibility. All content, notes, and recommendations are provided directly through the dedicated chat. Advantages: time savings (no travel), flexible scheduling, comfort, and eco-responsibility.

✓ Languages: French / English.

✓ Results: noticeable progress from 2 sessions (2025 study).

✓ Special offers: gift vouchers available all year round – an original and useful way to please your loved ones.

✓ Schedules to be defined together, adjusting as best as possible to your constraints.

✓ Initial exchange by email then telephone.

✓ 100% tailor-made program, adapted to each need.

✓ Why choose this training?
-Because you benefit from international expertise at the service of your objectives.
-Because each session is personalized and you will leave with concrete tools.
-Because the approach is not theoretical: it is lively, interactive and results-oriented.
-Because you benefit from a motivating, supportive and stimulating environment, which promotes confidence and rapid progress.
-Because in just a few sessions, you will already notice a tangible difference.