Customer Services sales and appointment setting get ready to Rock - Nachhilfe

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Customer Services sales and appointment setting get ready to Rock

Von 22.45 Fr /Std

Would you like to improve your customer service, sales, and appointment setting skills? take my class we will develop all your skills, . For the past 6 years, I've been working in the call center industry which has helped me to grow up personally and professionally moving from different roles such as sales representative inbound and outbound calls, tech support representative, and customer care for health insurance campaigns, all this experience helped me to grow up within different companies becoming supervisor, trainer and finally manager of different campaigns.

Zusätzliche Informationen

100% virtual

Ort

Online aus Kolumbien

Alter

Kinder (7-12 Jahre alt)

Jugendliche (13-17 Jahre alt)

Erwachsene (18-64 Jahre alt)

Seniorinnen und Senioren (65+ Jahre alt)

Unterrichtsniveau

Anfänger

Mittel

Fortgeschritten

Dauer

60 Minuten

Unterrichtet in

Englisch

Spanisch

Fachkenntnisse

Customer service

Verfügbarkeit einer typischen Woche

(GMT -05:00)

New York

Online via Webcam

Mon

Tue

Wed

Thu

Fri

Sat

Sun

00-04

04-08

08-12

12-16

16-20

20-24

Hallo,
biete dir ziemlich viel Wissen über das Sneaker Game an.
Je nach deinem Interesse kann ich dir viel über manuelles Kaufen von begehrten und limitierten Sneakern beibringen, wie auch übers Botten bzw. welche Bots du dir holen solltest, wie du an Bots rankommst und wie du die Nutzung dann optimierst um möglichst Sneaker zu coppen.
Wenn du dein Botten optimierst ist es möglich über 70 Paare von z.B. Yeezys zu kaufen.
Je nach deinem Interesse kann ich dir verraten wie du an Insider Informationen kommst, bei Nike, Adidas, Footlocker und vielen anderen Läden deine Sneaker bekommst.
Es bezieht sich nicht mal nur auf Sneaker, du kannst auch bei allen anderen möglichen Sachen zuschlagen (Kleidung, Münzen, Karten uvm).
Ich kann dir auch viel über den Verkauf von Snkeaker und weiterem beibringen.

Melde dich einfach bei mir und wir gestalten einen individuellen an deine Interessen angepassten Unterricht.

I have been an independent contractor, sole proprietor of numerous small businesses for over forty five years. I have been successful in the following areas: educational publishing, construction and rental property. I am an accomplished evaluator of business and sales talent.

This class is for the individual who wants to start their own business. It will concentrate on entrepreneurship, small business attitudes and sales. Costs and cash flow management will be emphasized. You will be able to see if being independent is truly a fit for you, if it is this class will provide you with the necessary training to be successful.

Ich biete eine Vorbereitung auf die schriftliche und mündliche Prüfung für Verkäufer (Teil 1) und die Prüfung für (Teil 2) Einzelhandelskaufleute an.
Ich wurde damals optimal auf die Prüfung durch mehrere Schulungen vorbereitet und musste leider feststellen das dies nicht die Norm ist. Die Prüfung ist mit Sicherheit nicht schwer, aber mit der Durchschnitt Note 1 hat man die optimalen Aufstiegschancen geschaffen um z. B auch eine Weiterbildung zum Fachwirt oder Handelsfachwirt oder auch zum Einzelhändler zu machen!

Learn digital skills online
Grow your career or business at your own pace with flexible and personalized training designed to build your confidence and help you succeed.

Develop new skills
Strengthen your visibility on the Internet
Engage with your community remotely
Work remotely using digital tools

Hello!

I am a German-Japanese native, born in Munich, who grew up bilingually and is a certified trainer for both languages.
I also work as a translator and interpreter for German and Japanese and as a proofreader for German texts.

Get in touch with no obligation if you are interested.

SALES COACHING OFFER

Sometime around 10 years ago I had a station in my work life when I worked in densely KPI-oriented environments with Sales and Marketing quotas. At that time I used to train staff for call center and sales conversations over the phone. I did this for over 6 years and coached over 100 people 1:1. The original reason why I got that chance was that I used to be an overperformer myself. So I didn`t come from "flashy powerpoints", but actually walked the talk prior to passing on any opinions.
I worked in B2B, in software environments, but had a very rich work life with times when I worked in all sorts of industries, really. So, from HR to Sales/Marketing, Tech, Finance, Products...I also worked with events and organization, with logistics, design, and high fashion, if you`d like to believe it ;-)

What is the offer - and what is the methodology?
My approach is simple: PEOPLE make business work, nothing else. Communication and how you focus make the difference. Just like how "well you feel in your skin". I believe in a consultative approach and listening to a (potential) customer. A talent that helps in customer service and in sales or presales.
My goal is for a win-win, which I feel is happening when both parties are interacting helpfully with each other.

So, my offer is to help young professionals, who often have problems picking up a phone - being confident.
Or, if you come from a non-customer-facing role and want to "work your way into confidence" I can help you with that, too.
Other than my background above I worked in multilingual environments and have/had a "side hustle" in working with people in psychological/motivational ways. So that goes on top.

My price goes per hour. Please let me know what your challenge is and what you hope to accomplish. I`ll give you an honest feedback on my end. Then we can agree on the time slots.

- démarrer l’entretien par une courte présentation de son entreprise et de ses expertises.
- communiquer sur l’objectif et les différentes étapes de l’entretien en mettant en avant la notion d’accompagnement.-
- poser des questions ouvertes permettant d’obtenir des informations pour identifier et comprendre les enjeux du client.
- faire preuve d’écoute active (silence, prise de notes, attention du regard, gestuelle ouverte, hochement de tête) et confirme la bonne compréhension des informations reçues par de la reformulation.
- identifier une solution en tenant compte des enjeux du client.
- mettre en avant les bénéfices client de sa solution en faisant le lien avec les besoins identifiés.
- questionner le prospect afin que ce dernier exprime les potentiels retours sur investissement de la solution proposée.
- maitriser son comportement en faisant preuve d’écoute active (silence, prise de notes, attention du regard, gestuelle ouverte, hochement de tête).
- prendre en considération l’objection en l’exprimant verbalement à son interlocuteur (exemple : je comprends votre crainte, il est vrai que, ...).
- argumenter sur sa solution pour répondre à l’objection ou réfléchit avec le client sur une nouvelle solution.
- projeter le client dans l’utilisation de la solution en exprimant la valeur ajoutée.
- préparer sa négociation en intégrant au minimum trois différents leviers de négociation et en identifiant pour chacun des leviers sa zone de négociation.
- mener sa négociation en utilisant sa préparation pour être force de proposition permettant de trouver une solution dans un principe de bénéfice partagé.
- Le commercial déclenche l’action de signature après la négociation en reprenant les points d’accords
- traiter les éventuels freins à la signature par des solutions permettant de rassurer le prospect.
- remercier le client suite à la signature et lui présente de manière exhaustive la planification des futures étapes de leur collaboration.
- capable de demander à son interlocuteur une recommandation avec :
L’identité
Les coordonnées
Et autres informations nécessaires à la prise de rendez-vous (exemple : intitulé du poste)"
- rendre actif son interlocuteur dans la recommandation en lui demandant de prévenir son contact de notre futur appel.
- communiquer sur le fait de tenir informé son client des retours qu’il a eu avec le contact concerné.

Selling is not about pressure or manipulation, it’s about understanding people, building trust, and communicating value clearly.
In this practical workshop, I share real-life sales and customer communication skills based on over 20 years of hands-on customer service experience and 9 years in retail, combined with an academic background in MBA (Strategy) and a PhD in Policy.
This class is designed for people who want practical, usable skills, not theory.

What you will learn:
✨️How to communicate confidently with customers
✨️How to understand customer needs quickly
✨️How to handle objections naturally (without stress or pressure)
✨️How to sell ethically and professionally
✨️How to adapt your communication style to different personalities
✨️Common mistakes that lose sales and how to avoid them

Who this class is for:
Retail and shop staff
Customer service professionals
Freelancers or small business owners
Anyone who wants to improve their communication and selling skills
This session is interactive, realistic, and based on real workplace situations — not scripts or generic sales tricks.

Hallo,
biete dir ziemlich viel Wissen über das Sneaker Game an.
Je nach deinem Interesse kann ich dir viel über manuelles Kaufen von begehrten und limitierten Sneakern beibringen, wie auch übers Botten bzw. welche Bots du dir holen solltest, wie du an Bots rankommst und wie du die Nutzung dann optimierst um möglichst Sneaker zu coppen.
Wenn du dein Botten optimierst ist es möglich über 70 Paare von z.B. Yeezys zu kaufen.
Je nach deinem Interesse kann ich dir verraten wie du an Insider Informationen kommst, bei Nike, Adidas, Footlocker und vielen anderen Läden deine Sneaker bekommst.
Es bezieht sich nicht mal nur auf Sneaker, du kannst auch bei allen anderen möglichen Sachen zuschlagen (Kleidung, Münzen, Karten uvm).
Ich kann dir auch viel über den Verkauf von Snkeaker und weiterem beibringen.

Melde dich einfach bei mir und wir gestalten einen individuellen an deine Interessen angepassten Unterricht.

I have been an independent contractor, sole proprietor of numerous small businesses for over forty five years. I have been successful in the following areas: educational publishing, construction and rental property. I am an accomplished evaluator of business and sales talent.

This class is for the individual who wants to start their own business. It will concentrate on entrepreneurship, small business attitudes and sales. Costs and cash flow management will be emphasized. You will be able to see if being independent is truly a fit for you, if it is this class will provide you with the necessary training to be successful.

Ich biete eine Vorbereitung auf die schriftliche und mündliche Prüfung für Verkäufer (Teil 1) und die Prüfung für (Teil 2) Einzelhandelskaufleute an.
Ich wurde damals optimal auf die Prüfung durch mehrere Schulungen vorbereitet und musste leider feststellen das dies nicht die Norm ist. Die Prüfung ist mit Sicherheit nicht schwer, aber mit der Durchschnitt Note 1 hat man die optimalen Aufstiegschancen geschaffen um z. B auch eine Weiterbildung zum Fachwirt oder Handelsfachwirt oder auch zum Einzelhändler zu machen!

Learn digital skills online
Grow your career or business at your own pace with flexible and personalized training designed to build your confidence and help you succeed.

Develop new skills
Strengthen your visibility on the Internet
Engage with your community remotely
Work remotely using digital tools

Hello!

I am a German-Japanese native, born in Munich, who grew up bilingually and is a certified trainer for both languages.
I also work as a translator and interpreter for German and Japanese and as a proofreader for German texts.

Get in touch with no obligation if you are interested.

SALES COACHING OFFER

Sometime around 10 years ago I had a station in my work life when I worked in densely KPI-oriented environments with Sales and Marketing quotas. At that time I used to train staff for call center and sales conversations over the phone. I did this for over 6 years and coached over 100 people 1:1. The original reason why I got that chance was that I used to be an overperformer myself. So I didn`t come from "flashy powerpoints", but actually walked the talk prior to passing on any opinions.
I worked in B2B, in software environments, but had a very rich work life with times when I worked in all sorts of industries, really. So, from HR to Sales/Marketing, Tech, Finance, Products...I also worked with events and organization, with logistics, design, and high fashion, if you`d like to believe it ;-)

What is the offer - and what is the methodology?
My approach is simple: PEOPLE make business work, nothing else. Communication and how you focus make the difference. Just like how "well you feel in your skin". I believe in a consultative approach and listening to a (potential) customer. A talent that helps in customer service and in sales or presales.
My goal is for a win-win, which I feel is happening when both parties are interacting helpfully with each other.

So, my offer is to help young professionals, who often have problems picking up a phone - being confident.
Or, if you come from a non-customer-facing role and want to "work your way into confidence" I can help you with that, too.
Other than my background above I worked in multilingual environments and have/had a "side hustle" in working with people in psychological/motivational ways. So that goes on top.

My price goes per hour. Please let me know what your challenge is and what you hope to accomplish. I`ll give you an honest feedback on my end. Then we can agree on the time slots.

- démarrer l’entretien par une courte présentation de son entreprise et de ses expertises.
- communiquer sur l’objectif et les différentes étapes de l’entretien en mettant en avant la notion d’accompagnement.-
- poser des questions ouvertes permettant d’obtenir des informations pour identifier et comprendre les enjeux du client.
- faire preuve d’écoute active (silence, prise de notes, attention du regard, gestuelle ouverte, hochement de tête) et confirme la bonne compréhension des informations reçues par de la reformulation.
- identifier une solution en tenant compte des enjeux du client.
- mettre en avant les bénéfices client de sa solution en faisant le lien avec les besoins identifiés.
- questionner le prospect afin que ce dernier exprime les potentiels retours sur investissement de la solution proposée.
- maitriser son comportement en faisant preuve d’écoute active (silence, prise de notes, attention du regard, gestuelle ouverte, hochement de tête).
- prendre en considération l’objection en l’exprimant verbalement à son interlocuteur (exemple : je comprends votre crainte, il est vrai que, ...).
- argumenter sur sa solution pour répondre à l’objection ou réfléchit avec le client sur une nouvelle solution.
- projeter le client dans l’utilisation de la solution en exprimant la valeur ajoutée.
- préparer sa négociation en intégrant au minimum trois différents leviers de négociation et en identifiant pour chacun des leviers sa zone de négociation.
- mener sa négociation en utilisant sa préparation pour être force de proposition permettant de trouver une solution dans un principe de bénéfice partagé.
- Le commercial déclenche l’action de signature après la négociation en reprenant les points d’accords
- traiter les éventuels freins à la signature par des solutions permettant de rassurer le prospect.
- remercier le client suite à la signature et lui présente de manière exhaustive la planification des futures étapes de leur collaboration.
- capable de demander à son interlocuteur une recommandation avec :
L’identité
Les coordonnées
Et autres informations nécessaires à la prise de rendez-vous (exemple : intitulé du poste)"
- rendre actif son interlocuteur dans la recommandation en lui demandant de prévenir son contact de notre futur appel.
- communiquer sur le fait de tenir informé son client des retours qu’il a eu avec le contact concerné.

Selling is not about pressure or manipulation, it’s about understanding people, building trust, and communicating value clearly.
In this practical workshop, I share real-life sales and customer communication skills based on over 20 years of hands-on customer service experience and 9 years in retail, combined with an academic background in MBA (Strategy) and a PhD in Policy.
This class is designed for people who want practical, usable skills, not theory.

What you will learn:
✨️How to communicate confidently with customers
✨️How to understand customer needs quickly
✨️How to handle objections naturally (without stress or pressure)
✨️How to sell ethically and professionally
✨️How to adapt your communication style to different personalities
✨️Common mistakes that lose sales and how to avoid them

Who this class is for:
Retail and shop staff
Customer service professionals
Freelancers or small business owners
Anyone who wants to improve their communication and selling skills
This session is interactive, realistic, and based on real workplace situations — not scripts or generic sales tricks.

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