Patricia
Trusted teacher
FavouritesAdd to Wish List
FavouritesAdd to Wish List
Trusted teacher
from13.00EUR/ h

ITIL v4 Foundation Course - IT Service Management (Information Technology)

Translated using Google Translate. Click to view original.
ITIL is currently the most accepted and used framework in the world of IT service management.
ITIL is a set of concepts and best practices regarding the management of information technology (IT) services, and how it can be better aligned with business processes. It describes in detail an extensive set of functions and processes designed to help organizations achieve quality and efficiency in IT operations.
Through the course you will know the framework used for the management of technology services, the value chain, its principles, and processes that are part of ITIL for the 4th Industrial Revolution.
You will be prepared to take the ITIL v4 Foundation certification exam

Extra information

Translated using Google Translate. Click to view original.
According to the level of knowledge of the student and their objectives with the course, class sessions will be held

Location

Online via webcam
At student's location: Around Madrid, Spain

|
Use ⊞+wheel to zoom!
+

General info

Skills:
Age:
Teenagers (13-17 years old)
Adults (18-64 years old)
Seniors (65+ years old)
Student level:
Beginner
Intermediate
Advanced
Duration:
60 minutes
90 minutes
120 minutes
The class is taught in:Spanish, English

About Me

Translated using Google Translate. Click to view original.
I prepare my classes based on the needs of my students and their learning objective.
The classes are dynamic and analytical, with reasoning and understanding of the lessons, reinforcement questions and simple and practical explanations, with examples aligned to the student's objectives.

Education

Translated using Google Translate. Click to view original.
ACADEMIC TRAINING
2019- Current Master in Design Thinking & Customer Experience
EAE Business School (https://www.eae.es/) Madrid, SPAIN
2015- 2016 Master of Business Administration - MBA
INCAE Business School (www.incae.edu) Managua, NICARAGUA
Master in Finance double certification with EADA - Spain
Industrial Engineering Degree - Fifth Superior

Experience / Qualifications

Translated using Google Translate. Click to view original.
PMI Agile Certified Practioner / PMI-ACP® Certification # 2642957
Certification in ITIL Foundation 4 / Certificate number: GR671043629PT / PeopleCert - AXELOS
Scrum Fundamentals Certified - SFC ™ / ID NUMBER 684837 / SCRUMstudy
Project Management Professional / PMP® Certification # 1529277

Reviews (2)

Muy buena clase de gestión de proyectos, profesora recomendable 100%!
Mi primera experiencia has sido muy buena. Muy buena comunicadora , con conocimientos de la materia y se adapta completamente a tus necesidades
It is a course to learn the fundamentals of project management within the framework of PMI for the PMP or PMI-ACP certifications. Oriented for students of different levels of knowledge in project management and / or who apply project management in their working life, and do not know a methodology. These courses can be the beginning of the knowledge of the PMP project management methodology or reinforce knowledge to strengthen them and present you to the PMP or PMI-ACP certification exams or knowledge for the Scrum Fundamentals certification, and if you are part of a team of YOU. You can take classes for the ITIL v4 certification. With material and practical content for your preparation.

Ask a question

Send a message explaining your needs and Patricia will reply soon:
The more detail, the better.
Ex. "Hi, when are you available to meet for a lesson?"

Availability of a typical week

(GMT -04:00) New York
MonTueWedThuFriSatSun
0              
1              
2              
3            Saturday at 3:00  
4            Saturday at 4:00  
5            Saturday at 5:00  
6            Saturday at 6:00  
7            Saturday at 7:00  
8              
9              
10              
11  Monday at 11:00  Tuesday at 11:00  Wednesday at 11:00    Friday at 11:00    
12  Monday at 12:00  Tuesday at 12:00  Wednesday at 12:00    Friday at 12:00    
13  Monday at 13:00  Tuesday at 13:00  Wednesday at 13:00  Thursday at 13:00  Friday at 13:00    
14        Thursday at 14:00      
15              
16              
17              
18              
19              
20              
21              
22              
23              
from 13€Online via webcam
from 13€At student's home

Good-fit Instructor Guarantee


If you are not satisfied after your first lesson, Apprentus will find you another instructor or will refund your first lesson.

Online reputation

  • Instructor since April 2020
  • 2 repeat students
  • Phone number verified
  • Google connected

Availability of a typical week

(GMT -04:00) New York
MonTueWedThuFriSatSun
0              
1              
2              
3            Saturday at 3:00  
4            Saturday at 4:00  
5            Saturday at 5:00  
6            Saturday at 6:00  
7            Saturday at 7:00  
8              
9              
10              
11  Monday at 11:00  Tuesday at 11:00  Wednesday at 11:00    Friday at 11:00    
12  Monday at 12:00  Tuesday at 12:00  Wednesday at 12:00    Friday at 12:00    
13  Monday at 13:00  Tuesday at 13:00  Wednesday at 13:00  Thursday at 13:00  Friday at 13:00    
14        Thursday at 14:00      
15              
16              
17              
18              
19              
20              
21              
22              
23              
from 13€Online via webcam
from 13€At student's home

Good-fit Instructor Guarantee


If you are not satisfied after your first lesson, Apprentus will find you another instructor or will refund your first lesson.

Share


Ritika
Experienced Chartered Accountant, teaching Accounting, Finance and Management subjects at all levels.
The teaching methodology will be based on your course content and your objectives. My aim is primarily to help you with the concepts and application of that knowledge when submitting assignments and answering questions. I am passionate about teaching. I love sharing my knowledge and experience with my students. I am a life long learner and deeply passionate about books and learning new things. I teach students at High school, Undergraduate and Graduate levels.

Islame
Management, project management, Business analyst, Agile coaching, time management
Hello, I completed a Master in HR and a Master in Business analysis. I offer courses to help students excel in business communication management, Marketing strategy and project management. I want to provide easy examples and explanations to help students memorize the lessons. The courses will be designed to help the student overcome his weakness in a particular subject. In addition, I also focus on communication and general skills for holistic development. I spent several years in university studies, if you have questions concerning university life and time management; I'm listening to you ! Every successful student is an honor to me :)

Saber
Data Envelopment Analysis (DEA) + Win4Deap2 software (Intensive course: 10 Classes)
Data Envelopment Analysis (DEA), A pedagogical guide for decision makers in the public and private sector, Data Envelopment Analysis (DEA), a performance measurement technique, in such a way as to be appropriate to decision makers with little or no background in economics and operational research. The use of mathematics is kept to a minimum. This course therefore adopts a strong practical approach in order to allow decision makers (in any kind of business) to conduct their own efficiency analysis and to easily interpret results. For Gradated students, Postgraduate students. Economics - Business - Administration - Management. Project Research- Graduate Research. اهم كورس في مجال ريادة الاعمال - كيفية قياس كفاءة نظام العمل و قدرة تشغيله مع كيفية رفع كفاءة اي مؤسسة لتكون 100 % و اسباب الوقوف على نظام كفئ تحليل و تغليف البيانات احدث و اهم الكورسات اللازمة لنجاح اي مشروع توفير المادة العلمية و التدريب على البرنامج مجانا داخل هذا الكورس المكثف.

Lhoussain
Consultant trainer in logistics strategy and supply chain management 5 years of experience
Production management, Transport management supply and stock management International trade Writing TFE Statistics and probability I am a trainer for 5 years of experience in the field of logistics and transport management. I currently have a master's degree in logistics and marketing and a master's degree in logistics and supply chain.

Youssef
Programming Arduino, STM32, ARM, Intel, VHDL, Electronics, Automation, Electrical circuits and signal processing
I am an associate professor of industrial engineering sciences and electrical engineering, passionate about electronics and industrial computing, I have carried out several projects in the field of industrial automation ARDUINO, and the STM32 are free hardware microcontrollers. They are very useful for learning electronics and coding at the same time. They are great estimators because we can solve problems and watch the results physically. My main goal is to stimulate creativity and curiosity. In addition to allowing my student to acquire a level of competence that allows him to solve technical problems. == Programming Arduino, STM32, ARM, Z80, Intel, FPGA, ==Analog and digital electronics ==Electrical circuits ==VHDL ==Discrete and continuous automatic ==Control of systems (regulation and control) ==Signal processing and data acquisition == Engineering sciences (SI , NSI ) ==MATLAB , Proteus == Realization of electrical projects == Supervision of electrical projects

Geraldine
Management and communication techniques, Personal Development - As for example. how to be an emphatic manager, even from a distance ...
Graduate teacher (Bac +5+) in management, management, HR and international relations, certified in professional coaching and personality psychometry test, offers you professional and adapted support to help you progress in your self-knowledge, management, personal development and inter-personal communication. With 25 years of experience in the professional world and in professional education, the support is tailor-made, adapted to the student's rhythm. The teaching is educational and fun. We define the objective to be achieved together. You will be amazed yourself with all your untapped skills. Embark on YOUR adventure of personal development and skills that will boost your career or your own self-knowledge or even optimize communication with those around you.

Mia
Course Support & Accompaniment IT Curriculum ALL SUBJECTS and ALL PROJECTS
I am a teacher in a large engineering school with 12 years of experience in the field of engineering training. I propose a solution to guarantee your child success without diversifying teaching methods: a single teacher with extensive experience and references in the field, to accompany your child throughout his computer course, to all the subjects and all the activities of the course. These courses can be used to: - Master the concepts studied in class. - Prepare for the various exams. -Clarify notions and deepen certain concepts and aspects. - Accompany to succeed the requested projects. These courses allow you to master the concepts studied while working on methodology and writing. The recommended preparation is personalized according to the need formulated by the student. Organization of the sessions: - A first positioning session is envisaged. -A personalized schedule will be established according to the objective and the level of the student. -A descriptive card will be provided to the student after the 1st session. -A progress report will be delivered periodically.

Maty
Intensive French course based on conversation + preparation for Exams level. B1/B2-C1 (Students and Adults) to communicate better
GOALS: Written and Oral Communication for Beginners or Advanced, Upgrading, Preparation Delf, University Preparation + Personalized Coaching OBJECTIVE: Social integration, Development of a project + Suvi and Accompaniment; Oral and written fluency, with varied media DOMAINE: Media-Press, Social, Economic, Professional, Politics, Laws and Regulations, Society, Work, Commercial, Money, Family, Health, Philosophy, Culture, Literature, etc, CONTENT: Presentation of oneself, family, work, school, Introduce someone, Tell their holidays, their habits, an event, an experience, Do their shopping, Ask their way, Explain the reasons for their project or idea, Give their notice, outline the advantages and disadvantages of different possibilities. SUPPORTS: Journalistic reading, images, press, blog, internet, Presentation or Presentation, magazine, biography, brochures, books, CV, Letters, other supports to be agreed INCLUDED: Spelling, Pronunciation, Grapheme, Sounds, Conjugation, Verb Tenses, Grammar, Vocabulary, Free or Directed Writing, Life Story, Creative Writing, etc. OR? In Geneva, at your home or other location. WHO? For all PEOPLE? 1-10

Ilias
Private tution in primary and secondary school level computing and ICT
As a teaching professional with over 17 years’ experience in primary and secondary schools, I aim for the development of independent learners by focusing on inquiry-based student-centred learning. There is a high degree of differentiation in my lessons and activities in order to best meet the educational needs of diverse learners. As a private tutor, I offer support at primary and secondary school level in ICT, Computing and maths. I design activities for the development of creative, analytical and critical thinking while always taking into account the individual learning needs of every student. My ICT and Computing support focuses in areas such as: - Computer Hardware - Binary systems and hexadecimal - Logic gates and logic circuits - Operating systems - Algorithms and Programming (Eclipse, Alice, Greenfoot, Python, HTML5, App Inventor, Scratch, Scratch Jr, Kodable) - Computer Networks - Computer databases (+ SQL, Access) - Security and ethics - Website development on Wordpress/Joomla - Multimedia editing (GIMP, Audacity, Movie Maker, iMovie) Please do not hesitate to contact me for any further information.

Ashar
STATISTICS AND DATA ANALYSIS ,BUSINESS STATISTICS.
Statistics is a mathematical science that includes methods of collecting, organizing, and analyzing data so that meaningful conclusions can be drawn from them. In general, its investigations and analyses fall into two broad categories called descriptive and inferential statistics. In this course, you will be provided information about the basics of the statistical concepts so that you will get good grades in you exams. we will learn statistics through different languages and different statistical tools like (SAS, STATA, Rstudio, MATLAB, MINITAB, SPSS ETC. We will learn how we can apply the statistical tool for applying in our daily life.

Amelie
Business and Management for the International Baccalaureate (IB)
The Business and Management course taught in the International Baccalaureate (IB) is rigorous and requires an in-depth knowledge of the course content. Having graduated with a 7 in IB Business HL, and a total score of 43 points, I will help you improve your understanding of the syllabus and teach you how to improve your performance on exam papers. I have a lot of experience in tutoring, and since my graduation, in 2018, I have been working for two IB tutoring agencies. I have helped many students ameliorate their grades on final exams, and have also given plenty of feedback on Internal Assessments (IAs) and Extended Essays (EEs). In order to provide you with the best tutoring experience, I tailor all my courses to the specific needs of each student.

Dr Zeeshan
Lesson 01: Web Application Penetration Testing (Overview)
This lesson is the first lesson of the Web Application Penetration Testing series. This lesson is going to provide a complete overview of the series and all the topics covered in this series. Following are the topics which will be covered in this series: - Lesson 02: Web Application Security Architecture - Lesson 03: Web Security Threat Analysis - Lesson 04: Brute Force and Command Injection - Lesson 05: Cryptography and File Inclusion - Lesson 06: SQL Injection My Profile ::: I am working as a Lecturer (Assistant Professor) in Computing and Cybersecurity, with a renowned university in the UK. I am associated as a Full Fellow with the Higher Education Academy (HEA), the UK. Additionally, I am associated with Kingston University London as an External Examiner for their undergraduate courses in Cybersecurity, Digital Forensics, Computer Sciences, and Multimedia Technology. I am also associated with the University of London as a Course Mentor/Tutor for their distance learning/online undergraduate courses in Computer Sciences. I am specialized in Digital Authentication and Security, Command and Control Systems (C2/C3/C4i) Security, and Cloud Computing Hybrid Authentication. I am also the Founder and CEO of Security Essential Scientific Research and Training group (SESRT) in Sydney, Australia. I have earned my PhD in Computer Science with specialization in Cyber Security. I am an active member of IEEE, an Academic Initiative member for IBM (UK), Authorized Profile Administrator (APA) for IBM Partner-World (UK), member of American Association of Science and Technology (AASCIT) US, and a member of International Association of Science and Technology for Development (IASTED) Canada. I have collaborations with Cyber Security Group in Coventry University (UK), Pervasive Computing Group in University Technology Malaysia, Artificial Intelligence Center for Advanced System (CAS) and Center of Excellence in Information Assurance (CoEIA) in King Saud University, Saudi Arabia. I am currently supervising Postgraduate (PhD/M.Sc.) students and Undergraduate study project students as their primary supervisor here in UWS. I am also serving as an Editor and Reviewer to many ISI/SCI-E highly ranked Journals and Flagship Conferences.

Theodora
Computer Science for KS3 and KS4 as well as IGCSE ICT KS4
As a teacher, I emphasise activity-based learning (constructivism), which enables students to take ownership of their learning and stay engaged throughout a lesson. Some active learning strategies that I use include Role-Playing (Year 7 students act in a drama that explains the IPOS cycle or how sensors work with computers), Debates (Year 10 students argue for and against the topic ‘Should the Internet Be Policed?’), use of Advance Organizers (Year 8 mix and match the python variable to the appropriate data type) etc. I use such teaching approaches because teenage students need to be fully engaged in the lesson otherwise, they can get distracted. During lesson planning, I reflect on my teaching by asking myself - am I transferring lifelong skills to my students? Are they obtaining skills that will give them an edge or a good starting point when they meet with their contemporaries? Parents should see a noticeable improvement in their child’s computer literacy after some months in my class. These principles have guided me in my over eight years of teaching

Gopika Chandrasekharan
Homeschooling for fundamentals of mathematics _Gopika
I am a private tutor for the past 5 years. I believe in building from the basics than spoon-feeding or mugging up. Alongside, I will be a learner with them. As a tutor, i will always help my students like a friend, while they struggle.I never make any assumptions of what they can and cannot do. Teach them to believ in themselfs. It is beacuse, i would like to follow research- based teaching techniques and relationships. The class i create should be designed with choice of students, collabration, critical thinking to identify and solve problems and communication.

Justine Warren Sta.
Learn Computer Programming (Scratch Programming, Java Programming, HTML, Python)
I am experience teacher who loves to teach different programming languages to primary and secondary children. In this class, you will learn the programming language that you want to learn (Scratch, Java, Python, HTML, etc.). We will be covering the basic of programming to advanced features of programming. It includes fundamentals of programming that you should know like variables, data structures, syntax, and tools.