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Patricia
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ITIL v4 Foundation Course - IT Service Management (Information Technology)

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ITIL is currently the most accepted and used framework in the world of IT service management.
ITIL is a set of concepts and best practices regarding the management of information technology (IT) services, and how it can be better aligned with business processes. It describes in detail an extensive set of functions and processes designed to help organizations achieve quality and efficiency in IT operations.
Through the course you will know the framework used for the management of technology services, the value chain, its principles, and processes that are part of ITIL for the 4th Industrial Revolution.
You will be prepared to take the ITIL v4 Foundation certification exam

Extra information

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According to the level of knowledge of the student and their objectives with the course, class sessions will be held

Location

Online via webcam
At student's location: Around Madrid, Spain

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General info

Skills:
Age:
Teenagers (13-17 years old)
Adults (18-64 years old)
Seniors (65+ years old)
Student level:
Beginner
Intermediate
Advanced
Duration:
60 minutes
90 minutes
120 minutes
The class is taught in:Spanish, English

About Me

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I prepare my classes based on the needs of my students and their learning objective.
The classes are dynamic and analytical, with reasoning and understanding of the lessons, reinforcement questions and simple and practical explanations, with examples aligned to the student's objectives.

Education

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ACADEMIC TRAINING
2019- Current Master in Design Thinking & Customer Experience
EAE Business School Madrid, SPAIN
2015- 2016 Master of Business Administration - MBA
INCAE Business School Managua, NICARAGUA
Master in Finance double certification with EADA - Spain
Industrial Engineering Degree - Fifth Superior

Experience / Qualifications

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Certification in PMI Agile Certified Practitioner
Certification in ITIL Foundation 4
Scrum Fundamentals Certified - SFC™
Certification in Project Management Professional

Reviews (2)

Muy buena clase de gestión de proyectos, profesora recomendable 100%!
Mi primera experiencia has sido muy buena. Muy buena comunicadora , con conocimientos de la materia y se adapta completamente a tus necesidades
It is a course to learn the fundamentals of project management within the framework of PMI for the PMP or PMI-ACP certifications. Oriented for students of different levels of knowledge in project management and / or who apply project management in their working life, and do not know a methodology. These courses can be the beginning of the knowledge of the PMP project management methodology or reinforce knowledge to strengthen them and present you to the PMP or PMI-ACP certification exams or knowledge for the Scrum Fundamentals certification, and if you are part of a team of YOU. You can take classes for the ITIL v4 certification. With material and practical content for your preparation.

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Availability of a typical week

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from 13€Online via webcam
from 13€At student's home

Good-fit Instructor Guarantee


If you are not satisfied after your first lesson, Apprentus will find you another instructor or will refund your first lesson.

Online reputation

  • Instructor since April 2020
  • 2 repeat students
  • Phone number verified
  • Google connected

Availability of a typical week

(GMT -05:00) New York
MonTueWedThuFriSatSun
0              
1              
2              
3            Saturday at 3:00  
4            Saturday at 4:00  
5            Saturday at 5:00  
6            Saturday at 6:00  
7            Saturday at 7:00  
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11  Monday at 11:00  Tuesday at 11:00  Wednesday at 11:00    Friday at 11:00    
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13  Monday at 13:00  Tuesday at 13:00  Wednesday at 13:00  Thursday at 13:00  Friday at 13:00    
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from 13€Online via webcam
from 13€At student's home

Good-fit Instructor Guarantee


If you are not satisfied after your first lesson, Apprentus will find you another instructor or will refund your first lesson.

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